Air India Express

✅ Trip Verified | Excellent Service. Always on time. Good seat quality and leg space. Best cabin crew in response, service. Very good healthy food. Good luggage handling. Excellent take off and landing. Very good check-in assistance and best service.

✅ Trip Verified | I boarded the flight from New Delhi to Sharjah on 18.01.2023. It was the worst experience I ever had. Not only the flight is poor but the entire staff are rude, unprofessional and uneducated. I think this is the reason they offer low cost flight and save money by hiring unprofessional employees. I believe they are trained for misbehaving with the passenger. Food was served in a manner as if they are doing some favour. I will never board Air India Express flight again and will prefer to spend more money on some good company.

Not Verified | Flight delayed more than 24 hours. The express doesn't have any back plan or they don't have any commitments to passengers. Overall poor service.

✅ Trip Verified | The flight was delayed for 24 hours and no prior information was passed to the passengers. All the passengers arrived at the airport checked in and had to wait for 6 hours before some came along with police to inform that the flight has some technical fault and they don't know when it will be fixed. Ultimately had to wait for 24 hours. No arrangements for food or water was made.

✅ Trip Verified | Doha to Trivandrum. Not value for money. Seats very congested, very poor boarding. Always getting delayed, find insects in seat area. The toilet not at all clean. Snack provided is not good.

✅ Trip Verified | Very worst experience with this budget airline. Hope the term budget is just used for marketing purpose, but actual cost to fly with Air India express is more than luxury airlines. I've been stopped for 1KG extra luggage, even though i had very less cabin luggage weight. Very worst sanitary management inside the plane. Crew are very intelligent & keeping a toilet separately for them by simply locking it from outside. None of the crew follow basic covid-19 protocol, no one wears mask. 2 triangle shaped (half of bread) with very salty cheese & local made sweet bun, approx.100ml/200ml water served. Leg room is very worst. This airline is not worth the money.

✅ Trip Verified | Did not expect such a punctuality and great customer service. Blue leather cover seats, clean washroom. Onboard services was limited but complimentary meal was served. It is value for money.

✅ Trip Verified | I have heard about the horrible customer service of Air India Express before but have never experienced it until recently. I was flying on Air India Express from Doha to Cochin on Feb 24, 2022. At the check in counter at Hamad International Airport, I encountered the most rude staff ever. On showing my full vaccination certificate (Covishield from India with QR code), they claimed this is not the right certificate, since it only showed the date of second dose, not the first dose. (Isn't it obvious I have taken the first dose if second dose is valid?) Also, in my certificate printout, our PM Modi's picture was not printed clearly and they raised an issue stating 'where is Modi's picture? This is not authentic'. Does the airline really validate vaccination certificates based on Modi's photo rather than the valid QR code right next to it? When I tried to explain that I travelled to Doha 2 months earlier with the same certificate and had no issue, the staff told me not to argue and would not even bother listening to me. He demanded I show him the date of first dose or I cannot board the flight. Luckily, I had my laptop with me and I could access the first dose certificate in a couple of minutes. But the basis on how Air India Express staff check vaccination certificates and the way they speak to their customers is absolutely pathetic and inhumane. The staff need to be taught how to speak to humans with basic decency!

Not Verified | Such a pathetic service by Air India Express. Call center is useless, agents are unprofessional with lack of knowledge. I booked flight for 17th Dec, 11:15 PM and received a message on 15th Dec at 8:00 PM that flight is rescheduled at 02:30 Hrs without mentioning date. When I called call center they informed that flight has been postponed by a day and on 16th night I have to report to airport with pcr results. It’s so unprofessional from airline and above that they informed they can’t do anything and I have to do pcr in that limited time and get the results. Will never travel by this airline any more.

Not Verified | What a pathetic airline. The flight is delayed and yet, they are checking in passengers, not even informing them about the delay. I mean who does that? How can you not update your passengers regarding the flight status? That's the bare minimum you need to do. Secondly, what sort of a money-making business are you in? Can't provide a wheelchair for free to an elderly passenger who really needs it? This is seriously shoddy stuff. Paying AED 110 for wheelchair assistance? I am writing this review in plain disgust. Never flying again with you.