Air India Express

Not Verified | One of the worst airline services they have. They didn't board any luggage on plane, such a reckless carelessness. I have my wedding today and all my stuff is in my luggage, I have to repurchase my clothes because of Air India. I’ll never travel or recommend others to fly Air India. They informed me they will deliver my baggage today early morning but then again when I contacted the customer care they are saying by evening no sense of responsibility and worst time management.

✅ Trip Verified | Worst experience I have ever faced. Worst airline. No communication at all. I reach airport and they canceled the flight without any information and staff at office are utter useless. I got a confirmation mail from airline but the staff at Chennai airport were saying no flight on Wednesday and laughed.

✅ Trip Verified | I was travelling with my family on 21 August 2023 with my family. We were 8 people in total and was carrying 4 hand carry in total. The staff was not giving a pleasant or comfortable experience while checking in. He made us wait for at least 45 minutes in the counter by saying least sensible issues by changing small weights to other bags due to minor weight variations. I never had any experience like this that too when a reputed company like TATA took over the company and people like me expecting great services from you. I hope the concerned people will talk to him and make him understand how to really treat the customers when flying with you. My family strongly said never to fly with Air India or Air India Express due to this experience despite being your loyal customer.

✅ Trip Verified | Ticket rate was cheap but if you have baggage more than 27 KG including your handbag backpack they will charge you for every 1 Kg, they will not consider even 1 KG or half KG. They will urge you to pay immediately. Even books are not allowed in hand. Hate Air India Express.

✅ Trip Verified | Amritsar to Dubai flight on 12th August - the pilot announced mid-air that we are landing at Sharjah. It took him 10 minutes to realise and reannounce and correct himself (that we are landing in Dubai) without any apologies while passengers panicked. The plane also had impactful landing and at very high speed which made passengers to grab their seats/handles, even if there was no weather issue. Horrible flight, angry, rude, untrained/zero manners crew, zero management - utter wastage of money and time!

Not Verified | Cabin crews were friendly. Food of upuma and masala tea was fine with us for breakfast. No delay in flight. Flight return to Singapore 20 minutes early. Announcement was clear.

✅ Trip Verified | Worst flight experience ever. I flew few days ago and they broke my new luggage bag handle. Easily we can understand that happen due to miss handling or brute force. I reported them then they replied to me like this happen only due to Wear and tear, Customer must pack properly, etc. I don't understand how we can cover our handle and if we cover what's the use of luggage handle. Also, what do they mean about wear and tear for new product. Now they made it like it can't be used anymore.

✅ Trip Verified | Very bad experience with Air india Express. My flight from Doha to Cochin was scheduled for 22.20 but ended up being delayed by more than 3 hours, causing significant inconvenience and frustration. The delay not only disrupted my travel plans but also resulted in additional expenses. I had made arrangements based on the original arrival time, which had to be hastily adjusted due to the unforeseen delay. This situation has caused a great deal of inconvenience, stress, and financial burden. The airline should have offered compensation but was not given. I have always relied on Air India Express for my travel needs, but this had made me a huge loss since I had another flight.

Not Verified | Mostly prices are high even in non-peak times, I planned to travel May 2023 but the price was more than 1000 AED for a one-way flight from DXB-SHJ to TRZ. This is a budget flight but with a high fare.

✅ Trip Verified | I would like to express my bad experience while traveling in Air India Express flight from Dubai to Trivandrum. The flight was delay by 11 hrs and not informed to the passengers on time. Very rude behavior of ground staff during hand baggage weighing. The guy who is taking fine from the passengers who is carrying extra baggage is treating the other passengers like criminals. In the flight i asked a bottle of water for my wife and waited for 15 min and just to use toilet i need to wait a lot because of the disfunctioning. This airline is not good for travelling and don't recommend this airline to anyone.