✅ Trip Verified
| Me and my wife was travelling through Air India Express flight number XI-251 from Mumbai to Sharjah 21st April, 2018 (Saturday night). Timing for flight was 23:40 (IST) and landing timing at Sharjah airport was 01:25 (Gulf 4:00). We landed at 8:15 at Sharjah airport, almost 7 hours delay. Me and wife had work on Sunday and could not reach our office on time. In fact we took leave for that day, as we reached home around 10:30 post immigration. We lost a day of pay and included Friday and Saturday holiday also as loss without pay. Air India did not even offer for water to any passenger during whole delay. At first, Air India departed around 12:25 from Mumbai airport which was it self 1 hour delayed at departure. After almost 45-50 minutes fly, flight pilot announced that because of low fuel we have to fly back to Mumbai airport. Post announcement almost after 1:10 hrs fly we were back to Mumbai airport around 2:25 IST. We set in flight almost for an hour and many technicians came to check flight and were searching what was exactly error. By that time we all realised that there was some technical error and not related to fuel. Then 3:30 IST they allowed us transfer pass and again we moved to another gate to catch other flight. Some how they could able to manage another flight by 5:55 IST other flight. And finally, flights departed by 7:00 IST and which reached to Sharjah airport around 8:15 (GST 4:00). Really horrible experience we had ever. This was my second bad experience with Air India Express. I strongly recommend not to approach Air India Express at any cost.