I used Air Greenland beginning of August 2006 from Copenhagen to Narsarsuaq together with a group of 30 spanish people for tourism. Our fly was delayed at first 24h due to "weather conditions" and then was re-scheduled 3 days after. This obviously affected our planned journey within Greenland. The information received from Air Greenland was poor and inconsistent; even though they admitted the cancellation was due to a failure in the aircraft they said this was beyond the control of Air Greenland. Who is supposed to take care of Air Greenland's aircrafts but them? At the end there was no compensation and 3 days lost. They do not even have a claiming form. This is an example of how a monopolistic business can reduce client's service.