Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1345 reviews
5/10
4 star Skytrax Rating
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3/10

"we realize they lost our bag"

(Saudi Arabia)

We booked on Air France from Paris CDG to Milan Linate, after arriving from Riyadh on Saudi Arabian Airlines. The CDG staff weren't very polite and transport from terminal 2C to 2F was a bit confusing, but was easy. Didn't use the Air France business lounge at CDG and instead did a little shopping before moving on to the gate. Boarding was pretty slow since they tried to fit most of the passengers on 1 bus. LIN-CDG was a short 1 hr 10 min flight pretty smooth until you reach the Alps where there's a lot of turbulence (at least on the day we flew September 23). Staff were polite and kind the food was ok. It was duck, cheese, and a croissant served with tea/coffee and juice. Everything has been ok up until we're at baggage claim and waiting for our bags (we checked in 4 bags) and 3 come out - but the 4th hasn't. We spent waiting 15 min for the 4th bag till all the bags are gone and we realize they lost our bag. I head to the lost and found who were very helpful and polite and tried to help as much as they could. I described the luggage and gave the lady information about where we were staying and contact info. We left the airport and 10 min later while we were in a cab to the hotel Air France calls and tells us they didn't load that bag on the CDG-LIN flight. Even worse, the lady on the line was very unhelpful. There were 2 other flights that day heading to LIN but they didn't send it until the next day and they held it at the airport another day for some reason and this isn't the first time Air France has done this to us (happened twice before).
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteCDG to LIN
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"comfortable seat, very friendly cabin crew"

(China)

Air France from Shanghai Pudong to Paris CDG. Check in handled by China Eastern which was inefficient and very slow, nothing to say about Pudong Airport T1 as its a mess Lounge is good with plenty of hot food and drinks. Onboard the Air France A380 I was in the last row on upper decor, nice AVOD and comfortable seat, very friendly cabin crew. Dinner served with complimentary champagne, fresh fruit and snacks a available during the midnight. Arrived at CDG on time.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePVG to CDG
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"aircraft cabin was very clean and smelt fresh"

(United Kingdom)

We booked Air France to Budapest as British Airways were ridiculously expensive. The aircraft cabin was very clean and smelt fresh. We departed Heathrow late but we arrived into Paris still on time. We weren't expecting much on the flights but the crew were nice and the snacks onboard were good too. I have a major interest in aviation and I had my GoPro on the window. The stewardess rather rudely told me to take it off and turn it off, which was fine, but she could have rephrased her comment instead of shouting, but it didn't spoil my flight.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLHR to BUD via CDG
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"excellent ground staff and onboard"

(France)

Air France website is easy to use. Excellent ground staff and onboard, and my flights from Paris to Antananarivo return were on time. The economy class seat on the Boeing 777-300ER was equipped with a large and very responsive touchscreen, and a USB port. However the 3x4x3 seat layout makes it cramped. The IFE was excellent, and this can now compare to Gulf carriers. I was very disappointed in the food quantity, as only 1 meal and 1 snack for an 11 hour flight.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Antananarivo
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"delighted with the efficient, professional service"

(United States)

I flew Air France FROM Los Angeles to Paris CDG. As a former international flight attendant with Pan Am, I very much appreciate good service. I travel infrequently, and prefer a non-stop flight. Frankly, I had trepidation about flying on such a large passenger aircraft. However, I was delighted with the efficient, professional and smooth flow of service. That I could ascertain, everyone in my section of Economy was satisfied with the in-flight service, and their competence. The icing on the cake was a gregarious First Officer/Co-pilot who walked through the cabin occasionally, answering questions and putting passengers at ease. I enjoyed the experience and will certainly take the same flight to Paris next year. The departure at approx. 3:30 PM from LAX is convenient as to traffic issues at both LAX and the 11:30 AM arrival at CDG.
AircraftA380-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLAX to CDG
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"comfortable flight with reasonable entertainment "

(United Kingdom)

San Francisco to Zurich via Paris CDG. Some Air France aircraft interiors look tired, the A380 also falls into this category even though the aircraft are not very old. However, this is a comfortable flight with reasonable seat back entertainment and a USB port. The food was good, but unfortunately all transatlantic carriers seem to offer only 'Chicken or Pasta' these days. The connecting gate in Paris was quite a trek from our arrival, and the passport control was not very well organised but this is not the fault of AF. The connecting flight on A318 was typical of any European short haul flight, comfortable and simple.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSFO to ZRH via CDG
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"A good experience with Air France"

(South Africa)

A good experience with Air France, flying Business Class from Paris to Johannesburg. While the older business class seat on this aircraft is not at the standard of their Boeing 777 or their competitors, the cabin staff service compensates for it. Top notch service throughout the flight including personalized "good bye" before landing. Managed to have a decent sleep even if it's not a full flat seat, so very happy with the product. Only downside is that no drinks are offered when you board the plane (only when doors have been closed).
AircraftA380
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteParis to Johannesburg
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"a great experience flying with Air France"

(France)

This was my first time flying in premium economy and although Air France has rightfully received praised regarding this class, I found seat comfort to be rather disappointing. The seats don't incline but a partial 'rocker' on the seat allows you to arch your back which creates an uncomfortable contrast between the stillness of the seat and this "rocking" part. However, this is the only setback of Air France's premium economy. The crew was very friendly and helpful. Champagne was served and the service shared similarities with business class. The tray table was covered with a cloth, and the cutlery was elaborate. The food was tasty and refined. Finally the IFE was diverse although the screen could have been more responsive and modern. Overall, a great experience flying with Air France.
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteJFK to CDG
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Air France customer review

(Uruguay)

Montevideo to Paris via Buenos Aires with Air France. Great service onboard and at the airport with very professional staff. I enjoyed very good service and inflight entertainment on board. The flight has a short stopover in Buenos Aires where you get off the plane for a short time.
AircraftBoeing 777-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMVD to CDG via EZE
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"the seats were very comfortable"

(China)

Beijing to Casablanca via Paris with Air France. The flight from Beijing to Paris was pleasant while the flight to Casablanca was average. The flight attendants were not very prompt at attending to the service bell. The food on board was not to my taste. Inflight entertainment was limited. However, the seats were very comfortable.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBeijing to Casablanca via CDG
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes