Air France

Athens to London Heathrow via Paris CDG with Air France. Check in at ATH was easy and trouble free. The business class lounge is clean, comfortable with hot and cold food, snacks and drinks. On time departure, A320 with smart interior colours and standard 3x3 seating with middle seat free. Good leg room. A choice of champagne, orange juice and water offered after take off. Flight attendant checked to ensure that I had requested a vegetarian meal and it was offered with the meal service. The FA in business was very polite and attentive, asking if the meal was satisfactory. After dinner sweets and chocolates were offered. Staff explained transfer procedure at CDG which I appreciated. CDG to LHR was good with attentive crew and a snack served. Highly recommended.

I had high hopes flying the A380 with Air France from Copenhagen to New York via Paris CDG. Air France has a 32" seat pitch in economy and if you're a tall guy like me, this means a very uncomfortable flight. On top of that, a seat by the exit costs $54 each way, so your ticket will be $108 more expensive if you want to have enough space to keep your knee caps from being crushed. I did upgrade to an exit seat on the way back, only to experience aggresive passengers in the seats behind my row, constantly complaining about the lack of space and telling us not to recline our seats. So even with a $54 exit row seat, I still wasn't able to recline my seat fully. Food was average, bland and uninspiring. Cabin crew were friendly though and did what they could to help out when possible. Overall I would never fly Air France again. The A380 looked worn even though the plane is only a few years old. The inflight entertainment was slow and set up in a confusing way.

Air France from Zurich to Brasília via Paris CDG. The leg from Zürich to Paris CDG was good, in a new refurbished A319. Unfortunately the last row, which I was supposed has no window. For my luck I could change seats with a couple, who would like to fly together. Onboard service nothing fancy, usual service expected from a European airline these days and for such a short flight. On the longhaul flight the plane was filthy, the seats looked old and dirty. I go quite often with Air France on flights to South America, but this time I realized the AF/KL Group is saving where is very important not to. I do not care about the IFE or onboard catering, but a clean plane is important for the traveler to feel good. I am taking Air France back to Zürich end November, this time from Rio de Janeiro and I hope it has improved concerning cleanliness.

Paris to Guangzhou with Air France in Business class. The service, catering, seat comfort and entertainment were all excellent. We could not fault any aspect of the flight, other the lack of sufficient washrooms for business class passengers.

Air France from Paris CDG to Los Angeles, an excellent flight. The crew, seat comfort, punctuality, catering etc was all at a distinctive level. I appreciate the A380 for it's smooth flight, silence and space. On top, the attention of the crew was extraordinary. This airline is my favorite to fly this route.

The new La Premiere First Class cabin offered by Air France is perfect. I liked the choice of colors and materials, it looks bright and relaxing, and the seat is very comfortable. About the food, there is not Champagne brands like Dom Perignon, but the food and beverages were delicious and well presented. It could be a bit more crazy or novel. But, the best experience was the bed with a great mattress. I generally never sleep for a long time in a plane, but the bed was large and comfortable. The idea of a curtain for privacy is simple but very efficient. So, indeed, my feedback is very positive regarding all these changes made by Air France. La Premiere product is really good.

Progress of Air France at several levels: respect for seats chosen by the customer upon booking, check in more organized, much more comfortable lounge at CDG, elegant behavior of cabin staff, tasty and fine cuisine. New seats are comfortable enough (wide and not as slippery slides) and layout is 2x2. A pleasant surprise compared to last flight in 2010. Champagne Brice is just okay and a very limited selection of wine (one red and one white, not very upscale) is curious for a French company.

This was one of Air France Boeing 777-2002 equipped with new business class seats in 1X2X1 configuration. My wife and I were in the middle (fifth) of the first cabin. These seats go full flat horizontal and I had never slept so well in a plane - although the Boeing 777 is not comfortable in my view, it is very sensitive to the turbulence). Cabin staff with a pleasant behavior (sometimes a little casual). Champagne (Brice) is not quite the best (in the JFK lounge there is a Mumm: is better). Using the IFE is unfortunately always as bad (not at all functional on the remote control). And the ratio between number of seats and toilets is not worthy of a great airline - only two to forty seats. In Qatar Airways we had a Bioeing 777 with four toilets (one for disabled) for six seats (1 for 4 instead of 1 for 20 on Air France).

First time taking Air France premium economy. Seating configuration was 2x4x2. The seat was a fixed seat which reclined by sliding downward and forward along the shell of the seat. Leg space was generous with a retractable footrest. A personal adjustable reading light was useful in addition to the overhead lights. Each seat had inbuilt noise reducing headphones which significantly reduced engine noise. The inflight entertainment was excellent with a large selection of movies and music. The interactive moving flight tracking map was fun to use. Catering was excellent with a good choice of entree, starter and drinks. On the whole, the extra €350 spent for premium economy is worth it for a long haul flight.

Used Air France again for my trip to Europe, this time from SCL to Edinburgh via CDG and then back from Barcelona. First of all they've got the best customer care over Twitter ever. I asked for seat changes, special meals and several information and they provided quick assistance. Attention in flight was kind, in flight meal and entertainment was good too and the special menu I ordered, paying a little extra, was simply great. Seats are economy yet not as bad as others such as KLM or Iberia. The aircraft was a bit cold but didn't bother me much as I sleep most of the flight. A nice touch they offer is ice cream and beverages during the long flight. Having other options, I always choose Air France for Europe, despite they've been increasing their prices to fly from Chile. Hopefully this doesn't happen again next year!