Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1345 reviews
5/10
4 star Skytrax Rating
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8/10

"friendly crew members "

(United Kingdom)

Paris CDG to Newcastle with Air France, and on time leaving CDG. Informative pilot gave weather update and fortunately got us there slightly earlier than thought. Friendly crew members and a short drinks and snack service. Comfortable plane with leather seats. Enjoyable flight home after a long haul journey from the US. Not a great deal of onboard locker space and people were asked to check bags into the hold because of this.
AircraftAvro RJ85
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCDG to NCL
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"not fly with them again"

(Australia)

Manchester to Paris CDG with Air France, and our experience was terrible! My sons food tray had sauce on it from a previous passenger, the arms of the seats had ashtrays with rubbish in them. My husbands seats was broken and if he leant on it at all it fully reclined, he therefore had to hold himself forward for take off and landing as the staff told him his chair had to be upright. Also the seats are so small and was squashed between 2 arm rests that didnt move. Would not fly with them again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMAN to CDG
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"absolutely perfect service"

(Spain)

Atlanta to Malaga via Washington and Paris CDG with Air France, and absolutely perfect service. Plane, food, items given to customers, and service from flight attendants exceptional. The pilot searched out the children on the plane to give them pins and holograms before flight. The children were given their special and organic meals before adults, which allowed me to comfortably feed them before receiving my tray. They included special "airplane" utensils to eat with, and each was given a special pencil case which included an activity book, colored pencils, and more. Well done, I highly recommend making an effort to fly Air France.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteATL to AGP via IAD/CDG
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"my screen did not work"

(United States)

My flight from Paris to Mumbai was an outdated aircraft with old screens which did not work till half of the journey got over. No charging points neither USB or AC. Less leg space. Food was okay. Second flight to start off looked good but my screen did not work for the whole flight and the charging point didn't work. After dinner we were supposed to go and get snacks kept in the galley area rather than staff being in the cabin.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMSP to BOM via CDG
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"service onboard above average"

(Canada)

We chose premium economy because it was only Can$500 more than the already very low Air France economy fare. The fare allowed us a free stop-over in Paris, double the luggage allowance and about 4 times more miles compared to the lowest economy fare. Check in at Vancouver Airport was a breeze - there was no line-up at the Sky Priority counter and boarding the A330 was as quick as we used the Sky Priority line. The premium economy cabin was cozy due to its small size, and quite luxurious, reminiscent of business class in the 1980s. Seating was 2-3-2, spread across a few rows, with more than ample legroom and considerably wider seats than economy class. The bucket seats offered 40% more space than economy and they reclined within a fixed area to ensure that personal space could not be encroached upon from the front or back seats. The backseat TV screens were 12 inches and there were plenty of relatively recent movies to while away the time if you can’t sleep. Food was standard economy fare although Air France claims the starter is ‘inspired by the Business Class menu’. Wine was from good French stock and plentiful, if one so desired. One problem was that premium economy passengers did not quite know which toilets to use, as curtains were used to cordon off the business toilet on the left, but not the right, and vice versa. Another set of curtains cordoned off the access to the economy cabin. This happened intermittently on all four legs of this journey, including the A380 to Johannesburg and the flight back to Vancouver. After checking in at Paris CDG Terminal 2E, we were allowed as premier economy passengers, to purchase access to the business class lounge for Euro30. It was worthwhile as we had a six hour wait and it is one of the best business class lounges – outstanding showers, good food and a wide selection of wines and spirits. The flight on the A380 to Johannesburg was smooth and it remains my favourite aircraft due to its size, spaciousness and because it is so quiet. The premium economy cabin is located on the upstairs deck. The layout was 2-3-2 and we had the two seats on the side, with lots of storage and head space above the window. Food and service were good, in line with expectations. On our return from Cape Town, the first leg to Johannesburg was on South African Airways on an Air France ticket in economy class, but we managed to check our luggage all the way to Vancouver. As we had another 5 hours to wait in Johannesburg, we wanted to use the business lounge paying with miles, which was within the rules governing lounge access to premium economy passengers, but were not allowed, contrary to Air France’s website rules. The A380 flight back to Paris and the B777 to Vancouver were fine, but the movie selection did not change much between Sep to November on this routing. All in all, apart from the irritations concerning lounge access, Air France still delivered a prime product on this route and in this class. The planes were in great condition, service onboard was above average and the value for money unbeatable. The flight between Vancouver and Paris was only introduced in the Spring of 2015 and provides Vancouver with a welcome link to France.
AircraftA330 / A380 Boeing 777
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteYVR to JNB via CDG
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"worth getting 5 stars"

(Indonesia)

Got a free upgrade from premium economy to business class flying Air France from Singapore to Jakarta. The fully recline 180 degree seat is worth getting 5 stars, but meal selection and cabin service not quite at that level yet. Not too many beverages selection. This is only a short haul flight but they don't give you blanket by default.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSIN to CGK
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"my favourite to fly"

(Chile)

Santiago to Edinburgh via Paris. Air France is my favourite to fly to Europe from the limited options we have in Chile for a direct flight. Crew is welcoming and nice, good food (they give you a small menu so you know what you're having before hand) and also there is ice cream and beverages throughout the flight for the passangers to help themselves. The seat is quite comfortable for economy class and with some nice leg room. Again, I'm short so don't need so much space. In CDG staff was quite atentive and informative, as I hadn't done a connection to the UK before with Air France. Everything went quite smoothly (except Police in CDG, which is always a nightmare). I can sleep for about 90% of the 14 hour flight, so I can hardly talk about the entertainment system, but I saw they have a good selection of movies. On the return flight from Paris to SCL I ordered the a la carte menu which was awesome, and it was delivered to me before anyone else. I have to say their Twitter service is awesome, that's how social networks should work! I booked the menu, changed seats and asked lots of things using Twitter and the response was in a couple of hours. Before this trip, I had an awful experience in 2014, with a cancelled flight and a nightmare of route given instead. The only thing is that I probably won't fly with them in the next flight, as their prices are sky rocketing! They need to consider we now have Alitalia flying to Rome directly from SCL, which is way cheaper.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSCL to EDI via CDG
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"improved attitude of crew"

(France)

Marseille Provence Airport is not big and all Halls (1-4) are well connected. Air France - La Navette, HOP! and SkyTeam flights leave from Hall 4. Ground staff was friendly and I managed to change my seat to the front (row 6 D-E-F) as I was travelling with my sister and my brother-in-law. Boarding fast and Sky Priority was respected. A321 was clean. Crew were friendly and attentive. Air France crew has improved their approach to the passenger. For 1 hour 15 min flight the seats were fine, they don't recline but their design makes the trip more or less comfortable. We were given the usual snacks (cookies and salted pretzels). A321 is the one used for domestic (La Navette) flights. Paris (Orly West) Airport arrival was smooth. Deplaning was fast and luggage arrived 15 minutes after our arrival. I like Orly Airport as it feels more functional and boarding-deplanning is usually smooth. Also, its closer to Paris center than CDG. Air France has improved the attitude of their crew (ground and in-flight). Plane was well maintained and comfortable for a short flight. Would be great to have the seats reclining again but that's just a personal feeling.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMRS to ORY
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"mixture of good and ugly"

(South Africa)

Berlin to Cape Town via Paris CDG. The first leg from Berlin to Paris was the old Air France. Unfriendly, no help, no information. The flight attendants were standing in the galley and chatting with each other. The flight was delayed. No information was given, nothing. On the leg between Paris and Cape Town the attitude of the flight attendants was approved. They even speak English without a problem. The seat in Premium Economy did not give me the sleep I expected. I had some more legroom and it was not as cramped as in the ordinary economy class. But the sleeping position was not the money worth I had to pay. The experience with this Air France flight is a strange mixture of good and ugly.
AircraftA321 / Boeing 777
Type Of TravellerBusiness
Seat TypePremium Economy
RouteTXL to CPT via CDG
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"an incredible improvement"

(Switzerland)

Tokyo Haneda to Paris CDG and my first time to enjoy the new Air France La Premiere cabin. It is an incredible improvement versus the old first class cabin. The seat is very spacious and large. The quality of the dishes, wines and food were just outstanding The bed with the new Sofitel pillow is so confortable, I slept 9 hours. The curtain offers an elegant privacy for sleep. A clear recommandation to try this Air France first class.
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteHND to CDG
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes