Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1345 reviews
5/10
4 star Skytrax Rating
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9/10

"like to thank the crew"

(Switzerland)

Pointe-a-Pitre to Geneva via Paris with Air France. The plane was not new, however I would like to thank the crew, especially the girls who supported me during the filght because I am scared to fly. It was middle of the night, but flight attendants kept talking with me, explaining the turbulence etc. That was really helpful. Just simply thank you to these Air France cabin staff.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePTP to GVA via CDG
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"flight to Paris was wonderful"

(Ireland)

I was travelling from Porto Seguro to Paris, and owing to a booking error I ended up at Sao Paulo Congonhas. My time was short, I got a taxi at great haste to Sao Paulo Guarulhos, on arrival an attendant told me it was closed, I showed him my ticket, he said come. I followed him up 2 floors and into an office where a very helpful lady listened to my brief dilemma, she immediately checked my passport, made call and then at breakneck speed took me quite a way to the plane which was ready to depart. I got on as the doors closed, I want to give my utmost praise to the wonderful staff of Air France, and on that night Mar 2nd to that so helpful staff of Air France for enabling me against all the odds to catch my flight. My flight to Paris was wonderful, beautiful food rest, attention.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGRU to CDG
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"Ground crew helpful"

(France)

Short flight from Toulouse to Marseille with ATR 72. Ground crew helpful for a passenger who had lost her boarding pass. During this 50 min flight, as all Air France short flights, coffee or Tea and just a part of lemon cake. 600€ for this service.
AircraftATR72
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTLS to MRS
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"had a great sleep"

(United States)

Air France #11, New York JFK - Paris CDG, seat 4A Business Class, 777-200ER (772), V.2 I think ‘perfect’ just about sums it up. Starting with the Sky Priority designated checking, security and boarding lines. In the lounge, Clarins Spa offers a free facial. Sign up as soon as you get there as there is a wait. The JFK lounge is not special but it will do. Just okay food, lots of liquor. I always choose a single window seat. The bed was quite comfortable and I had a great sleep. Good movie selection, good service, decent food (it’s always better on the Paris-JFK route), great wine.
AircraftBoeing 777-200ER
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteJFK to CDG
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"set up is quite roomy"

(United States)

Air France #6, Paris CDG - New York JFK, Business Class, A380-800, seat 67A. This is a mammoth jet and business class seats are in the old side by side style (i.e. no privacy). It’s kind of awkward sleeping next to a stranger and climbing over to get up. No lumbar support. Still, the set up is quite roomy. If you travel with all sorts of small carry-ons, as I do, get a window seat which has it’s own storage bin next to it. The food was almost uniformly very good. Foie gras, salmon tartare. Unfortunately, the duck was horribly overcooked and swam, very unattractively, in a sea of orange something (it actually tasted good, but was about as appetizing as baby food). The service was extraordinary. Great wines.
AircraftA380-800
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteCDG to JFK
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"plane was very old"

(United Kingdom)

Bogota to Paris with Air France. The plane was very old and the screens were tiny with loads of pixels and bad resolution. Really poor selection of English movies. The wire of the headphones was damaged and the sound was so low it was hard to hear anything. The flight attendants were not concerned about passengers.The food was inedible for me. I will never fly Air France again.
AircraftA340-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBOG to CDG
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"employees served before us"

(Belgium)

Rio de Janeiro to Paris CDG. Two rows in front of us were Air France employees who were served 15 minutes before us, received different meals and kits case. The flight attendants showed interest only to them and chit chatted all the time (while for us no word of welcome or smile). I found the food inedible and for me there were no good English movies in the IFE.
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGIG to CDG
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"have experienced many issues"

(Tunisia)

I have experienced many issues with Air France before such as cancelling flights and not taking responsibility for re-booking, however this specific issue shocked me. I was on a flight from Tunis to CDG Paris on February 22nd (Flight AF1085) and when I got to my seat I asked the steward to help me put my small bag up because I am 5 months pregnant and although it wasn't heavy I am short and it takes quite an effort especially when pregnant to get anything up there. All he said was I can't help with anyone's baggage I'm not allowed to. On the way back home on February 23rd (Flight AF1784) I flew back in Business Class and the stewardess had no problem putting my bag up for me even without asking.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTUN to CDG
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"seats comfortable, IFE modern "

(United States)

New York to Florence via Paris CDG wi9th Air France. Perfect. Aircraft were new, seats comfortable, IFE was modern and featured a USB port along with a standard power port between the seats. Boarding procedures seemed a bit chaotic, but I think I prefer them to the row-by-row method. Immigration at CDG was very understaffed. Turbulence on the A318 flights made them unenjoyable, but that is not really the airline's fault so I won't complain. I've had better airline food.
AircraftBoeing 777-300ER / A318 / B777-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJFK to NAP via CDG
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Nice attentive staff "

(Canada)

Toronto to Antananarivo via Paris. Two tiny complaints. Air France Lounge in Antananarivo Airport warmer than I'd like. And cut back on the smoked salmon with the appetizers (I like it but it was seemingly with ever meal or snack). Otherwise brilliant. From boarding in Toronto to quick debarkation back in Toronto (and luggage already there after clearing customs!!) all went great. Nice attentive staff throughout, great lounge at CDG (showers with towels and toiletries all provided great perk before and after the 12 hr flight to and from Antananarivo), and just a fab experience with AF (my first). CDG a wonderful airport. Antananarivo not so much, though it functions, with incessant checking of papers and your carry on (even after screening your bags were checked on the tarmac and you were wanded as well). Old style business bucket seats seem to draw some complaints - they work fine, even for this 220 pound 6/1 male.
AircraftBoeing 777 / A330 / 340
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteYYZ to TNR via CDG
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes