Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1340 reviews
5/10
4 star Skytrax Rating
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3/10

"vegan meals were also unavailable"

(Spain)

Trip Verified | I was flying from Mumbai to London with a layover in Paris. First of all, they let us know that the flight from Paris to London was cancelled. Then, they decided to rebook our entire journey but instead of leaving at 2am, they wanted us to leave at 10am and stay in the airport uncompensated. In fact, we couldn't even speak to anyone about this. They provided us with a customer service number, but it had been closed for 2 hours. After scrambling around the airport for hours, we found someone to speak to who managed to get us on the original flight and a new flight leaving from Paris, with a delay of 2 hours. However, due to the change they moved our seats and due to this move, our vegan meals were also unavailable. Finally when we arrived to London, after waiting an hour for our suitcase we have been notified that it was lost. All the while without being able to speak to anyone on customer service.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMumbai to London via Paris
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"I was told I was on standby"

(Australia)

Trip Verified | I booked this flight in November 2022 as part of a round world trip, as in my 70's I like a little comfort, I also booked an isle seat. Upon checking in at CDG , I was told I was on standby having paid 8 months before. It was an anxious 2 hour wait, I did get my premium economy seat, but not an aisle as requested and paid for, no fun on a 10 hour flight in a middle seat.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteParis to Johannesburg
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"I personally prefer KLM"

(United States)

Not Verified | Strike among air controllers in Paris caused particular problems due to delays. Sitting in an Air France plane waiting during delayed boarding is torture given the NOISE that is played. Made by a 12 year old who knows three chords and got his hands on a synthesizer? Awful. Same mind numbing noise if you call AF. Flying in “comfort” Premium Economy for $3,660 RT is horrendously overpriced given the food and lack of attention. This was a fairly common Business Class fare. Except for a seat that is less uncomfortable than in economy and a pouch with a toothbrush etc., there is nothing to justify the price difference. Dinners were served, both ways, with a main dish in a rectangular box hidden in mashed potatoes. Return flight I chose duck. Sounds nice, right? More like pre- chewed something mixed with, or hidden underneath, mashed potatoes. On neither flight (to and from Paris) did anybody stop to ask if I would like another wine or more water. No drinks before dinner. Nothing to differentiate this “Premium class” from economy. Stewards steamed backwards with cart returning from economy without so much as looking sideways to quickly reach the sanctity of the galley between business class and the Premium Economy. You will not get any kind of service or attention that differentiates you from those in economy seats. It may be Air France’s intention that there should be a difference, but I have on my three flights with AF this year seen none of it! None. While there are three or four bathrooms provided for business class in front of you, you will in the Premium section have longest walk to a bathroom of any passenger onboard. True! As I saw that many passengers (especially couples) are in their 60s and 70s this is another reason this Premium section does not warrant its price. The walk back through the economy section in the dark with pillows, blankets, and feet in the way is no fun. In reaching the very back of the plane there were three thin brown sandwiches in a large box waiting, together with a few chewable candies also in a large box and two stewardesses far less interested in engaging with a passenger than in talking among themselves. And it is especially here that KLM has a leg up on Air France. More often, but not always, do KLM personnel seem more friendly and engaging. With reference to my observations in the above, try KLM premium and compare for yourself. The Air France lounge is nice, but if given the opportunity, check out KLM’s main lounge in Amsterdam. Also very nice. Conclusion, suffer economy for 8.5 to 10.5 hours and treat yourself (with the significant amount of money not wasted) to a nicer hotel and great and expensive meal upon arrival! And, on this particular flight, you will guaranteed be closer to bathroom if you book an economy seat! I personally prefer KLM, but when I need a flight on short notice it is usually AF that have tickets. For me, a Delta flight involves a stopover in the US, and is typically more expensive to boot.
AircraftAirbus
Type Of TravellerBusiness
Seat TypePremium Economy
RouteOslo to Houston via Paris
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"need to have the bags rerouted"

(United States)

Not Verified |  The flight experience was nice, the bag service a disaster. We were flying (Friday 6 Oct 2023) business class from Bologna to Paris and to Denver. We checked in two roll-on size bags to make things easier on us. But, the bags stayed in Paris. The next day, one was sent to LAX. A day later, the other bag flew to LAX. Then both bags flew to Denver on different flights. Now the bags have been sitting at DEN waiting for someone to pick them up and send them to us. I have called AF numberous times. I've emailed screenshots of my bag locations many times in the last two days, from my AirTags, but noting seems to happen. The customer service line just says they're sending a message to their airport office as to where the bags are and marked urgent to get our bags to our temporary location. I tried to get a supervisors contact. I tried to find a phone number at the DEN AF office to call them directly. I even called the airport directly. All I get is two options. Somehow get to the airport to pick up my bags which is not an option or wait for a reply from AF. The processes and customer service seem to be lacking. I will need to have the bags rerouted to Scottsdale Arizona since we're leaving Colorado tomorrow morning.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBologna to Denver via Paris
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"our seats were gone"

(United States)

Not Verified | We were traveling Atlanta to Paris. We booked our seats (two aisles across from each other, main cabin) months ahead of time. When we arrived at the airport, Air France ticketed us into the last cabin, two middle seats across the plane from each other, ten rows apart. When I pointed this out, they said they changed planes (same configuration) and our seats were gone, the flight was oversold and we could go tomorrow if we didn't like it. So, very unhappy, but we boarded. Then we sat and sat on a hot plane for 1-1/2 hours before we departed. Very thirsty and hot, we were offered a beverage 4 hours after boarding. My food stunk too, but the wine was good.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAtlanta to Paris
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"they don't refund automatically"

(Switzerland)

Trip Verified | Flight to CDG was ok. Had bought a upgrade to business class during check in which included access to the lounge. Things got suspicious when the receptionist in CDG couldn't find my booking. He allowed me to enter the lounge regardless, where I spent the five hour layover. Upon boarding, I was told that the flight was overbooked and I was downgraded to economy. Got a an aisle seat when I had paid for a window seat when booking. While Air France downgraded me, they don't refund automatically. I have to apply for it and the money has yet to arrive. Food was edible at best. Cabin was very dated, duct tape was visible on seats. TV screen on the bulkhead seat couldn't be kept in place on the 14h flight, rendering it useless. The ticket in economy costed 1800 Euro and I'll spend this money with a decent airline next time.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteZurich to Tokyo via Paris
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"checked luggage had been left behind in Paris"

(Morocco)

Trip Verified | Disappointing Business Class Experience on Air France. My wife and I recently flew with Air France in business class from Rabat to Manchester, with a connecting flight in Paris. Overall, it was a very disappointing experience that did not meet our expectations. On September 28, we boarded our flight from Rabat to Paris. The business class seats were barely an upgrade from economy, with limited recline and lacking amenities. The meal service was lacking - a small cold pasta salad and no appetizer or dessert. Upon arriving at CDG, there was no priority boarding or fast track security for business class passengers. We waited in a long queue for 35 minutes to board our connecting flight to Manchester. Again, the business class meal was mediocre - a small cold sandwich. On our return journey on October 1, we decided to fly economy class. Our flight from Manchester departed 15 minutes late. We were anxious about missing our connection in Paris due to the delay. The food was disappointing. Our flight landed in Paris 25 minutes late, giving us under 40 minutes to catch our connection to Rabat. We rushed through the airport and reached the gate just in time. However, upon landing in Rabat, we were informed that our checked luggage had been left behind in Paris. We had to return to the airport at 11:30pm when Air France sent the bags on a later flight. Overall, Air France's subpar seats, lack of amenities, mediocre food, and mismanaged baggage handling made this a terrible experience. I would not recommend flying Air France, especially in business class, based on this disappointing trip.
AircraftA319 / A320
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteRabat to Paris via Manchester
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst travel experience in over 40 years"

(United Kingdom)

Trip Verified | We had to attend a family wedding in Kinshasa and travelled as a family group. The flight was delayed and we were stuck on the tarmac for 3 hours with no adequate food or drinks. Truly awful experience. Then they lost our bags containing clothes and gifts for the wedding. The bags arrived 3 days late damaged. They have not compensated us for the damage! They had a major server breakdown and communication via the website was impossible. We were told they lost 15,000 bags that day. The office in Kinshasa could not access any systems to register our loss but told us they would register on our behalf. Then once the process began back in the UK they would not process our claim without our bank details and then transferred a minimal amount without our consent. They said that when we gave our bank details we accepted their offer. Untrue! It has been a nightmare! We have tried to be reasonable but have been met with complete indifference. Worst travel experience in over 40 years of flying!
AircraftBoeing 777-200
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Kinshasa via Paris
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"The A220 is a blessing"

(Denmark)

Trip Verified | Copenhagen-Paris-Zurich-Paris on 17-18 Sep 23 deploying A220-300 and A320 aircrafts. Had to position myself in Zurich to catch my Kenya Airways (AF-codeshare) from there to Nairobi and Jo-burg. Tricky to check-in the luggage from CPH for the entire trip but by jumping the Zurich part, the luggage could be tagged simpler and eventually made it the whole way (5 legs) to Jo-burg. While Zurich became just a turnaround point with the same aircraft the return leg, however, was in business class: a clear step beyond economy, though identical, modest seats. The check-in in CPH went well but the handling agent deployed by Air France were rigid and uninterested and refused to transfer my luggage beyond the first 2 legs which caused me immense trouble and rebooking in ZRH as I could not catch my onward flight. The timeslot became too narrow to retrieve and recheck in luggage which I already informed of in CPH, but in vain: “we don’t do transfer on different tickets” despite being the same airline and even on the same (returning) aircraft. Lounges provided as elite traveller were fine in all three airports. Onboard, crew were courteous and effective. The A220 is a blessing, likely the best narrow body aircraft I have flown. All flights were clean, punctual or early. Service on board very modest, but a few drinks, hot drinks, and snack provided. Huge adavantage being elite FFP-traveller these days accessing their newer lounges and getting other perks.
AircraftA220-300, A320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCopenhagen to Zurich via Paris
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"we were unable to upgrade on our return"

(United Kingdom)

Trip Verified | The quality of Air France is disgraceful to the point I won't fly any sky alliance flights again. We were flying back to Johannesburg for our wedding and so wanted the experience to be slightly more special. Paid for an upgrade to business class at the airport for Paris to JHB. Firstly, we received better drinks service in economy coming back than going out in business class. After our boarding drink was poured and we were in the air I asked if I could get a drink, twice, to once be told they would be with me soon, and when we were still ignored my partner then asked for a whiskey and he was told you can wait till after dinner. I understand that if you have been drinking prior to your flight and appear intoxicated, then you are not going to be served. However, we had just gotten off of our flight from Edinburgh to Paris which we had not drunk on. This flight was delayed. We were unable to make use of any of the time in the airport lounge which had been included in our flight upgrade, so hadn't had anything to drink during our time through CDG either. Also, this doesn't even include WiFi. Secondly, at check in we were unable to upgrade on our return as the flight was full. When I discussed the delay on our last flight and our missed opportunity to utilise the lounge included with our previous upgrade she shrugged and said she didn't know and I should ask someone else. The food was bad with no in flight options provided. Only veggie, with both main and side vegetables overcooked. There is zero quality for the economy class customer experience which is ironic considering they were the most expensive of the three airline options between us and our guests who either flew British Airways or Qatar. We paid (not including our upgrade) £650 per adult return in comparison to £600 for BA and £500 for Qatar (all EDI to JHB). And again, despite being the most expensive, this included no checked baggage. Finally, my decision to never fly Sky Team again was cemented when I realised that I had not packed my toothpaste into my hand luggage on the economy fight back, so asked a stewardess if I could please have some to brush my teeth. Initially she told me they don't carry any toothpaste on board. When I didn't walk away she finally agreed that yes they do have toothpaste on board in the Business class flight bags but these are only for business class.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJohannesburg to Edinburgh via Paris
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no