Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1000 reviews
5/10
4 star Skytrax Rating
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1/10

"service was bad to non-existent"

(Germany)

After the connecting flight from BSL was late we had problems making it on time. The plane was terribly crowded. To our surprise a family right next to us was travelling with a dog. The service was bad to non-existent. 2 crew members for a rather large area. One of them really into talking to French passengers while neglecting others. Only the food was ok - the rest was simply disgusting. Never again!
AircraftA380
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteParis CDG to Washington
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Dreadful experience"

(United Kingdom)

Trip Verified | Dreadful experience. Orly airport is unusable. Long connection transferred from CDG to Orly with heavy bags on packed bus. Got to Orly, have to wait three hours to check in, no free seats, sat on floor and Air France staff are rude to me. Ordered to sit in a disabled reserved seat. Have had some good experiences in the past but good memories with Air France are becoming a distant memory...
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNewcastle to Perpignan via Paris Orly
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"improvement on the service"

(Israel)

Not Verified | Flight from Bogota to Paris in the new Boeing 787 was nice and comfortable even in economy class. The service in Air France is outstanding. flight attendants are very receptive and show a good and educated way to help the people at the airplane. I liked very much the way Air France is doing things lately, its no doubt a great improvement on the service this company is bringing.
AircraftBoeing 787 / A320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBogota to Tel Aviv via Paris
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"service is outstanding"

(Ireland)

Trip Verified | Dublin to Singapore via Paris CDG. Flew La Première on the Paris to Singapore leg and return. This is my fourth time flying La Première with Air France and the service is outstanding. By far the best first class experience for me. All the fine touches start as soon as my flight arrives in Paris, escorted to the superb lounge in a limousine and again when boarding the flight. The return Singapore to Paris flight deserves a special mention. I met the stewardess that I had met on a flight in 2017 and the service was simply impeccable. When you fly with a great airline and you meet someone you know it certainly adds to the special touch. My only minor issue is the luggage delivery was slow at Dublin airport ( like in previous years) but Air France explained that this was due to customs check at Dublin airport so that is beyond their control. However notwithstanding my priority baggage came out much later as there was also a mix up re priority. Air France apologised and did reply promptly when I raised this. Entertainment on board La Première was OK but I would have loved to have new albums by French stars like Matt Pokora and older icons like Brigitte Bardot.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteDublin to Singapore via Paris
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"An enjoyable flight"

(United States)

Not Verified | An enjoyable flight between Lyon and Washington. Exit row seats offer a great amount of space and are really comfortable. The flight attendants were perfect. I could bother them anytime and they would still help me. Food was good and a self-service minibar was present for economy passengers on the long-haul flight. However, due to non-present passenger on the first leg, the flight was subsequently delayed in order to remove his/her luggage. But in our case, the second flight departed on time but without our luggages, which arrived the next day at 11pm. That's a minus 3 points for that.
AircraftA321 and Boeing 777-200ER
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLyon to Washington via Paris
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"you pay for seats"

(Lithuania)

Trip Verified | Mumbai to Paris. Air France are just a money making, if you check in first you lose or you pay for seats. If you dont pay that you will go in the middle seats (no sleep for you). And finally the seats will be given for the last to register..
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMumbai to Paris
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"Everything was very good"

(United Kingdom)

Trip Verified | Bangkok to Paris. Everything was very good. Very good cabin crew, on time and the 1-2-1 layout is good though it can feel a little cramped even compared to a 2-2-2 layout. The screen swings out and is ok in size but not big. It is also right in your face but at least I can reach it if I don't want to use the hand control. It would have been an easy engineering job to let the screen sing out then push it a bit further away again. The food was ok without being great and they have come to their senses and served the 2nd meal 1.5 hours before landing. Last time the 2nd meal came soon after the first with 4 or 5 hours of the flight left. I still hate the timings and having to wait at CDG for 3 or 4 hours for a 10pm 2nd short flight that is never on time. The movies was an ok selection. So much better than my KLM flight going out. 4.5* would be about right. I just wish I could trust the strikes by lots of different people to risk going out with them.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBangkok to Paris
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

Air France customer review

(Indonesia)

Trip Verified | Venice to Paris. I've flown with Air France 6 times in my life and each time I regret it. Twice I had my luggage misplaced for days. Second to last flight I was separated from my family members due to the flight being overbooked (I checked in online a day prior). The staff’s statement was “Air France has the right to overbook a flight.” What does that even mean? That Air France has the right to be unorganised and ruin a customer’s schedule? The last flight I had a terrible encounter with 2 rude staff who insists that I have not paid for checked in luggage. They refused to even look at the receipts I shown them, stating “If we say you must pay then you must pay!”. Only after a lengthy argument she finally found that we indeed has paid! No apologies whatsoever.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVenice to Paris
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"never again be taking Air France"

(United Kingdom)

Trip Verified | Birmingham to Budapest via Paris. This is our most terrible travel experience. We traveled with Air France on 11/06/2019 from CDG to BUD flight AF1494. After boarding the flight the captain announces that there is a 55 mins delay. On arrival at BUD, our baby stroller was no where to be found and had to queue for lost and found, which means more delays getting to our taxi. We arrived at our airbnb late at night (9:30pm), hungry and tired. Then I noticed a big rip across the top of my suitcase. I've filed a complain with them, but because I couldn't apply for compensations towards my damaged suitcase within the 1 week time frame, nothing could be compensated. For the terrible service that we've experienced, never again will we be taking Air France.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBirmingham to Budapest via Paris
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"a horrible airline to fly"

(United States)

Trip Verified | Atlanta to Paris. Air France is just a horrible airline to fly, especially compared to delta. They do not update their movies on their tiny screen they put in front of you it’s the same movie names repeated over and over to make it seem like there are choices. I found the food disgusting and they have no WiFi on the plane. I would not recommend flying Air France at all unfortunately due to work and my routes I’ve had to use them 4 times.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAtlanta to Paris
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no