Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1345 reviews
5/10
4 star Skytrax Rating
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9/10

"Very great value for money"

(United States)

Not Verified | I flew with Air France last December and experienced a very friendly welcome aboard by the crew and very comfortable seat, ok legroom. Excellent ground staff at Delhi and Paris airport, no wifi onboard but excellent food, great movies on entertainment screen. Very great value for money.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Los Angeles via Paris
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"bad customer services"

(Lebanon)

Not Verified | Bad service, they lost my bag and everyday I'm calling more than 10 times and same answer "your bag still in berlin, we will send it as soon as possible when we have a flight" and still I'm waiting more than 10 days. As if there is no flight from Berlin to Paris everyday, bad customer services. It was the first time I took Air France and for sure the last time.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteParis to Berlin
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"staff is amazing as always"

(United States)

Not Verified | I fly Air France frequently to and from French Polynesia and can honestly say I have always had a great experience. My most recent was however not a pleasant one. Neither leg of my roundtrip flight was enjoyable and felt like more of a budget airline. We are frequent travelers and book specific seats. we know which seats are not good. a month before they changed planes, and we were forced into seats that we would not have choose as they do not recline as much as the rest of that class. Well, we were stuck and had no other seats to move too. On top of that my seat was broken and the footrest could not be used. So not only did I have a seat that did not recline like the rest now I had a broken footrest. The only option was to move to a middle seat away from my family and sit by strangers. I might have just sat in economy because the premium was really not premium. The staff is amazing as always and so very nice, but wow the food was absolutely horrific on both flights. I remember Air France pre covid having better quality food, but that has really changed. Nothing was edible but the bread and butter.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteLos Angeles to Tahiti
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Horrible experience"

(Lebanon)

Trip Verified | Horrible experience ending in a canceled flight. We boarded on time at 3.30pm for a 4.05pm departure from BEY to CDG, and shortly after pushing back we were informed of a technical problem. We returned to the gate and were told one hour later that it was fixed. However shortly after pushing back again, the pilot announced the problem was still not fixed and that the plane's radar was out of order. We were then offered to fly to Athens as the weather there was good and "didn't require a radar". Another AF flight would then take us to Paris. However half the passengers decided to leave the plane. I decided to stay but after more than 5 hours, we were still stuck in the plane with no food or drink served. Then the pilot said the flight was canceled because the weather had changed! A hostess started shouting at us with conflicting instructions about disembarking and then returning to our seats - a complete chaos with children crying. After disembarking it was a total mess a no one knew on which flight they would be rebooked. We ended being sent to a cheap hotel at midnight. It was impossible to get any help from AF's call center as it is based in North Africa and their totally useless staff were not even able to provide accurate information (they said there was no flight before 2 days later while I managed to get a booking the next day by talking directly to the airport staff). Adding insult to the injury, my online complaint got me nothing more than a simple apology.
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBeirut to Paris
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Only one hot meal was served"

(France)

Trip Verified | The flight was on time and the Premium Economy seats are comfortable, and that is about it. Only one hot meal was served after take off (despite the 14-hour flight duration due to Russian airspace restrictions). A small bag with candies and fruit juice was served before landing, unlike some full service carriers who serve two full hot meals on such long flights. No power socket, only USB plugs - quite unacceptable for Premium Economy. No wifi. The crew did the bare minimum, they served the meal then disappeared for 11+ hours before serving the arrival refreshment. The IFE is ok. Air France packages itself as a luxury airline but in reality it is well below the competition.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypePremium Economy
RouteShanghai to Paris
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"vegan meals were also unavailable"

(Spain)

Trip Verified | I was flying from Mumbai to London with a layover in Paris. First of all, they let us know that the flight from Paris to London was cancelled. Then, they decided to rebook our entire journey but instead of leaving at 2am, they wanted us to leave at 10am and stay in the airport uncompensated. In fact, we couldn't even speak to anyone about this. They provided us with a customer service number, but it had been closed for 2 hours. After scrambling around the airport for hours, we found someone to speak to who managed to get us on the original flight and a new flight leaving from Paris, with a delay of 2 hours. However, due to the change they moved our seats and due to this move, our vegan meals were also unavailable. Finally when we arrived to London, after waiting an hour for our suitcase we have been notified that it was lost. All the while without being able to speak to anyone on customer service.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMumbai to London via Paris
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"I was told I was on standby"

(Australia)

Trip Verified | I booked this flight in November 2022 as part of a round world trip, as in my 70's I like a little comfort, I also booked an isle seat. Upon checking in at CDG , I was told I was on standby having paid 8 months before. It was an anxious 2 hour wait, I did get my premium economy seat, but not an aisle as requested and paid for, no fun on a 10 hour flight in a middle seat.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteParis to Johannesburg
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"I personally prefer KLM"

(United States)

Not Verified | Strike among air controllers in Paris caused particular problems due to delays. Sitting in an Air France plane waiting during delayed boarding is torture given the NOISE that is played. Made by a 12 year old who knows three chords and got his hands on a synthesizer? Awful. Same mind numbing noise if you call AF. Flying in “comfort” Premium Economy for $3,660 RT is horrendously overpriced given the food and lack of attention. This was a fairly common Business Class fare. Except for a seat that is less uncomfortable than in economy and a pouch with a toothbrush etc., there is nothing to justify the price difference. Dinners were served, both ways, with a main dish in a rectangular box hidden in mashed potatoes. Return flight I chose duck. Sounds nice, right? More like pre- chewed something mixed with, or hidden underneath, mashed potatoes. On neither flight (to and from Paris) did anybody stop to ask if I would like another wine or more water. No drinks before dinner. Nothing to differentiate this “Premium class” from economy. Stewards steamed backwards with cart returning from economy without so much as looking sideways to quickly reach the sanctity of the galley between business class and the Premium Economy. You will not get any kind of service or attention that differentiates you from those in economy seats. It may be Air France’s intention that there should be a difference, but I have on my three flights with AF this year seen none of it! None. While there are three or four bathrooms provided for business class in front of you, you will in the Premium section have longest walk to a bathroom of any passenger onboard. True! As I saw that many passengers (especially couples) are in their 60s and 70s this is another reason this Premium section does not warrant its price. The walk back through the economy section in the dark with pillows, blankets, and feet in the way is no fun. In reaching the very back of the plane there were three thin brown sandwiches in a large box waiting, together with a few chewable candies also in a large box and two stewardesses far less interested in engaging with a passenger than in talking among themselves. And it is especially here that KLM has a leg up on Air France. More often, but not always, do KLM personnel seem more friendly and engaging. With reference to my observations in the above, try KLM premium and compare for yourself. The Air France lounge is nice, but if given the opportunity, check out KLM’s main lounge in Amsterdam. Also very nice. Conclusion, suffer economy for 8.5 to 10.5 hours and treat yourself (with the significant amount of money not wasted) to a nicer hotel and great and expensive meal upon arrival! And, on this particular flight, you will guaranteed be closer to bathroom if you book an economy seat! I personally prefer KLM, but when I need a flight on short notice it is usually AF that have tickets. For me, a Delta flight involves a stopover in the US, and is typically more expensive to boot.
AircraftAirbus
Type Of TravellerBusiness
Seat TypePremium Economy
RouteOslo to Houston via Paris
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"need to have the bags rerouted"

(United States)

Not Verified |  The flight experience was nice, the bag service a disaster. We were flying (Friday 6 Oct 2023) business class from Bologna to Paris and to Denver. We checked in two roll-on size bags to make things easier on us. But, the bags stayed in Paris. The next day, one was sent to LAX. A day later, the other bag flew to LAX. Then both bags flew to Denver on different flights. Now the bags have been sitting at DEN waiting for someone to pick them up and send them to us. I have called AF numberous times. I've emailed screenshots of my bag locations many times in the last two days, from my AirTags, but noting seems to happen. The customer service line just says they're sending a message to their airport office as to where the bags are and marked urgent to get our bags to our temporary location. I tried to get a supervisors contact. I tried to find a phone number at the DEN AF office to call them directly. I even called the airport directly. All I get is two options. Somehow get to the airport to pick up my bags which is not an option or wait for a reply from AF. The processes and customer service seem to be lacking. I will need to have the bags rerouted to Scottsdale Arizona since we're leaving Colorado tomorrow morning.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBologna to Denver via Paris
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"our seats were gone"

(United States)

Not Verified | We were traveling Atlanta to Paris. We booked our seats (two aisles across from each other, main cabin) months ahead of time. When we arrived at the airport, Air France ticketed us into the last cabin, two middle seats across the plane from each other, ten rows apart. When I pointed this out, they said they changed planes (same configuration) and our seats were gone, the flight was oversold and we could go tomorrow if we didn't like it. So, very unhappy, but we boarded. Then we sat and sat on a hot plane for 1-1/2 hours before we departed. Very thirsty and hot, we were offered a beverage 4 hours after boarding. My food stunk too, but the wine was good.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAtlanta to Paris
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no