Air France

We flew from Venice to Paris and will connect from Paris to HKG. Flight from Venice to Paris was 10 mins late and the flight to HKG left. Next available flight is 24 hour after. Customer service staff were rude and unfriendly. We requested to have seat upgrade due to 24 hour delay and our request was rejected. At the airport we requested lounge access and they still declined request. In addition seats are horrible and your back hurts after a 12-hour flight. Food was cold.

SFO-BLR (SFO-CDG-BLR) this week. Flight departure delayed by 13+ hours due to technical problem. We were literally waiting in Paris Airport almost for 16 hours and we were neither given accommodation nor not alternative flight.

IAH-CDG-SVO. Both flights late. Catering good and onboard staff friendly. Seats not up to specs for business class especially CDG-SVO where the legroom is smaller than in some competitor economy cabins. CDG-SVO delayed 2hrs due to technical problem and then another 35 minutes for wrong catering being loading onboard. Overall below expectations and not fair value for money paid. Air France service has deteriorated in last years and the only positive is the cabin crew that does it's job with a sense of pleasure. CDG airport is a nightmare and a story on it's own.

IAD to CDG continuing on to DUB. A380 upper deck 62F. Seat is nice when sitting but for sleeping it is just dreadful. Not flat the headrest is apparently made of marble so your head actually hurts when you use their flat pillow to sleep and heaven help you if you are in the window and your seatmate is sleeping. The pitch is far too skimpy for comfort. Food and beverages are fine - although I don't understand why you have precisely two hot meal choices on an A380. The amenity kit is poor. The service was surprisingly friendly and good on this flight - I will give them that. CDG is the predictable mess - delays lack of information and the busses to shuttle you to connections so loved by Euro airports. When you have other options that have flat seats (Delta BA Brussels etc) and don't have to go through CDG I can't fathom why I would continue to take AF. On the bright side it was better than the last time I flew.

LCY-Nuremberg. City Jet owned by AF. Like using LCY as it's quieter classier than other airports. However disappointed with seat space and sandwich options on flight. On time. For return wanted to investigate changing flight. Ringing phone line from a mobile in Germany - god knows how much it has cost. Couldn't speak to anyone despite numerous tries. You actually get cut off if they decide too long a queue this happens after menu options so waste money and have to call later. Then when connected again held in a queue for 7 mins then gave up. Went online put details in you go round in circles on the website clicking modify flight etc this just to find the cost of changing. In the end rebooked with competitor.

DEL-CDG-ZRH and back by Premium Economy in June-July 2013. Pros: 1) Priority access for check in (all airports) security (all except DEL) passport control (all except DEL) boarding (all airports). 2) Additional baggage allowance. 3) Comfortable seats with large screen good sized tray tables USB charging points at each seat. 4) Personal amenities kit given. 5) Business class seating (with meals) on short haul flights within Europe (CDG-ZRH) and back since there is no premium economy seating on these flights. Cons: 1) Have to use economy lavatories. 2) Cutlery is still plastic. Overall worth the little extra that you spend as compared to regular economy.

My flight to Paris was cancelled after sitting at LAX yesterday for more than 3 hours. No explanation no attempt to help us get on another flight. It took me forever to get through to AF and rebook a flight for tomorrow. They were rude almost acting as if they were doing me a favor to rebook my flight. This is not my first bad experience. I will never fly AF again. Unfriendly cold and distant. Most of all terrible customer service.

Rome to Marseille on July 17. Flight was late to depart after boarding I asked for water but was asked to wait until take off. After my repeated request I got a glass of water. Luggage was delivered late in Marseille - spent more than one hour to get it - no explanation in English. We could not go to our hotel after the flight because there were no taxis and the hotel shuttle service has finished at midnight. Hope they will improve their service.

I flew from Paris to Johannesburg in March. The weather was very poor however the flight was not delayed because of it we were boarded and then sat on the plane for 4 hours with nothing happening. The only reason given at the time was that the luggage had not arrived at the aircraft but we had no idea how long it was likely to be. As a result I missed a connecting flight. I will never consider flying with them again.

CDG (2F) - NCE. The flight was in a newly refurbished A320. Crew friendly and professional. Decent value for the money for the 1hr 15 mins long flight.