Air France

I flew from Paris to Johannesburg in March. The weather was very poor however the flight was not delayed because of it we were boarded and then sat on the plane for 4 hours with nothing happening. The only reason given at the time was that the luggage had not arrived at the aircraft but we had no idea how long it was likely to be. As a result I missed a connecting flight. I will never consider flying with them again.

Bangkok to Paris departing 10am on July 2nd. Fed a full meal with Wine and Port about 30 mins into the flight. The meal was OK. I was feeling unwell due to heat stroke and asked for a brandy but was told that spirits were not available - only soft drinks water or beer. During the flight I needed water I had to use the call button several times before they came to see what I wanted. Later when I asked for more water the attendant said that I could always get my own. No other food served for almost 10 hours and then just a snack. It is the worst long haul flight I have ever experienced. The service was non existent.

Departing from Washington Dulles to CDG Paris AF0027 June 21st and returning from CDG AF0026 to Dulles 7/2. I will never fly Air France again - my 13 year old daughter and myself went for 2 weeks to Paris - flew Business Class. Going over the food was good (not great) however I noticed how frayed some of the seats in business class were which was just the beginning. Seat is horrible so no sleep for me coming back my tray table was broken (yes in Business class) so I had to prop it up with my knees as I didn't want to sit apart from my daughter. The food was terrible and the seat again was horrible if you are trying to get some sleep.

I have being flying regularly with Air France for the past 9 years in economy and business class. Normally inflight economy service is excellent with good range of food and beverages available and being offered. On the flight from Paris to Bangkok (July 12) although the plane was newish and with good entertainment the service was absent. The dinner service was a tray with no selection of food or drinks. It contained a pre-packaged cocktail and red wine. No other beverages were offered and no other drinks or snacks offered during the flight. At one point during the flight I went in search of a glass of water not having been offered or provided anything for several hours. I was given a drink and told to go to another galley where I might find ice cream if I was lucky - not even the crew knew what was available. This took self serve to a whole new level. This was one step away from a pack lunch. I chose Air France above other less expensive airlines as I had always enjoyed Air France service and variety offered. A premium airline cannot charge a premium price and fail to provide service otherwise why pay the price when a cheaper alternative provides the exact same thing. I will not fly Air France again.

Flew DXB-CDG-BCN return. Most uncomfortable economy class flights I have taken. Seat was completely rigid and stiff very cramped. On the return I was it in 35A on the 777-300 at the emergency exit. This was even more painful than the outbound sectors. There was no space between the fuselage and arm rest to actually rest my arm. Had a tall gentleman sitting next to me; was completely cramped with door bustle in front of me so couldn't stretch legs to take advantage of being in an 'aisle seat'. Again seat was hard and uncomfortable. I felt very sore after all my flights. Never again!

ORLY-IST-CDG July 1. I always check in online to save time but shouldn't have bothered for ORLY-IST leg. I was at the airport at 8am for a 10.25am flight. I was misdirected to the wrong bag drop off point. I then joined another enormous queue. It took over an hour to simply drop off my bag. No dedicated lines for just dropping off your bag. There were incredible delays at passport control which was again compounded by a disorganised slow aircraft boarding which appeared haphazard and the plane left nearly 30 minutes late. I had intended have breakfast at the airport but this was impossible due to time delays. On board service was fine but disinterested. The A320 was a little worn on the way back. Boarding again was disorganised and unpleasant. These flights were in complete contrast to my CX flights (SYD-CDG-SYD).

Coming back from Hong Kong to Paris with AF185 I've been delighted to discover I was upgraded to business class. Happy about that and would recommend Air France again. Service was great - only remark is about the seat: I miss the 180° business class seat I could experience with another company.

CAI-CDG May 19 2013. Flying Business class the check in was smooth and friendly the staff helped me to check my luggage directly to Reykjavik Iceland although my connecting flight was on Icelandair and on a Separate ticket. Boarding was good and quick but the crew in the business class cabin were mostly grumpy with no traces of a smile for the whole trip. The seats were nice and comfortable but the headphones were really old and squeaked. Food was ok nothing special for business class.

Although we bought the round trip from Paris to Rome at least 2 months in advance we couldn't get the airline to confirm our seats. Called a few days before and were told not to worry that we would get the seats at the airport the day of the flight. At the airport they told us that we were on stand by list. We barely made it to the flight and we were all seated separately in the middle seats. We found out later that they open the seats 30 hours before the flight so passengers can get their seats but we were never told us about it. If I can I will avoid traveling with this company in the future!

Travelled in premium Economy and was disappointed with the overall experience. Seats were not very comfortable and the service very poor. The long haul flights catered for vegetarian diet and were of average quality however the short haul (2.5 hrs) did not have any meal suitable for a non meat or fish eating passenger. Staff did not seem to care and made no attempt to find me something to eat. Premium economy is not worth the extra money paid as apart from a wider seat the service was no different than flying economy and poor in comparison to premium economy used on other airlines.