Air France

Ho Chi Minh to Paris seats in economy were good and the entertainment system was fine. We boarded on time and took off the cabin crew came round after an hour with first meal and it was ok. There was supposed to be a self service system on board but it apparently ran out of sandwiches and snacks. It was supposed to be haagen dazs ice cream but in fact it was a cheap type. The food running out is a disgrace and on such a long haul 12 hours it is the only flight I have been on with nothing to eat for 9 hours between meals. The crew could not be bothered.

Flew LHR to BKK via CDG (Economy) December 2013. Seats very narrow on Boeing 777 and less comfortable than seats on British Airways EVA and Thai Airways which I have used on flights to Bangkok previously. IFE was OK. Food outbound to BKK was good with good wine and cheese. On the return journey back from Bangkok the food was poor with some type of very fatty meat as a main course that I (and my wife) could not eat or even identify. Furthermore after the main meal it was a long long time until breakfast was served leaving myself and my fellow passengers hungry. I later established that snacks were available if you made your own way to the galley to collect them but this availability was not announced and by the time I realised (whilst visiting the toilet) all of the sandwiches and most of the ice creams had gone (NOT acceptable). Cabin crew were pleasant and polite but did not seem proactive in any way and (to me) this was evidenced by the fact that they did not bother to serve the snacks or make any announcement as to their availability. The interconnection at CDG was pretty seamless and posed no problem at all. Given the narrow and uncomfortable seats and the poor catering and associated service on the aircraft I would not recommend that you use this airline for this journey unless BA / EVA / Thai are all significantly more expensive for your chosen dates.

LAX-CDG-LAX. A positive experience. On par with the best European carriers. A380 upper deck seats are not state-of-the-art but basically lie-flat and do the job. Big entertainment screen with great options. Service was excellent; lots of smiles and effort to make comfortable. Food was better out of Paris than LA. On return flight plane's engine broke before take-off and airline put all passengers up at hotel for the night; business class got The Holiday Inn. The airline tried their best during a chaotic situation. Would fly again for sure.

Flew from Manchester to Kuala Lumpur changing at Paris CDG the outbound connecting flight was operated by flybe. We did not have seat details for this leg until check in and they seemed very perplexed at the check-in counter about what to do about onward flights in business class. The girl on the desk did not even know where KL was! After boarding the flight there was a problem with the plane and after a wait we were moved onto a different smaller plane and all allocated seat numbers then became obsolete and we ended up somewhere near the back. On the flight from Paris the choice of main course had run out before they got to us on row 7! The food was ok had better and had far worse maybe my expectations were rather high with it being a French airline. The cabin staff were very good. The seats were flat but slightly angled and as a result not quite as comfortable as could have been. I also found the fabric of the seat a bit on the scratchy side and ended up having to put a blanket between me and the seat to make it more comfortable for sleeping. Was surprised on the return leg to find the plane stopped away from the terminal and we had to be bussed in fortunately the plane was on time or this could have made catching our connection very tight. It was a very reasonable price and I would fly with them again if I could not get a good price from the likes of Emirates or Singapore airlines.

Flew MAN-CDG-HAV return. The only problem was CDG see airport review. I will use this airline again but only for direct flights not via CDG.

Paris CDG to Shanghai in an A380 F-HPJH. Brand new A380 less than a year old. Very nice seat and entertainment program. Nice service very good and caring Chinese interpreter. food was great. The only problem was that the seat wasn't very good for sleeping.

BOS-CDG in business class on Boeing 777-200 F-GSPS. very old seats small screen compared to the new one. only one meal served no breakfast. seat comfort was all right. Overall very disappointing for business class.

Flew CDG to PEK on new year's eve. Being a flying blue gold member I'd booked a seat by an exit for extra comfort (at no extra charge for gold and platinum members) but was reassigned to the back in the middle. When I protested and pointed out that I'd booked another seat I was told there was nothing they could do except buy an upgrade to premium economy. The staff was obviously not thrilled to be flying on December 31st and that reflected in their cold rather unfriendly demeanour but that attitude is nothing new to people who fly AF regularly. The worst part is the old outdated barely-hanging-on cabin interior. My IFE kept resetting and the screen kept shaking with 3 second gaps where it would go dark. The rest of the seat was threadbare and the magazine holder at the bottom of the front seat was broken so that a bit of metal kept biting into my knee. When I chose to stand for a while just because my neighbours were infringing on my personal space and because my knee was hurting I was told by a flight attendant to go stand at the back of the plane.

NRT-CDG-AMS-LCY/LHR-CDG-NRT in business for the long hauls and premium economy classes on the short hauls. This is my second Japan to Europe flight in a month with Air France and I was not disappointed. The staff are always accommodating and friendly the food good and plentiful the seats on the newer A380's comfortable (the older ones are a bit less so) and the connections easy in CDG. All flights were on time. My only complaint is that the seats in business are not lie flat but they are to be changing this on the newly renovated 777s in the coming year. The CDG lounge in the 2E M gates is truly spectacular as far as interior design goes though lacked any real food. Looking forward to yet another Air France trip in March.

Flight from CDG to BKK economy seats were cramped and uncomfortable. Air France have gone for as many seats as possible even the cabin crew found it difficult to get the trolley through the very tight gangway. I will never fly Air France long haul economy again. Air France you need to revisit your seating plans.