Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1355 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
4/10

Air France customer review

(United States)

Business class CDG to IAD older 777 with a seat that when extended into the sleeping position pinched my feet because it was improperly aligned the food was unappetizing and the sauce spilt from the serving cup onto the entire plate. The service was haughty. In general a pedestrian airline that charges top dollar for its product. Cannot compare to Turkish business class which is generally 30 % or more less expensive.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air France customer review

(Lebanon)

Paris-Lagos on 2 Feb 2014. Very pleasant flight. Cabin crew were very friendly premium economy seats were comfortable with a lot of leg space. I'm a frequent long haul flyer with Air France and I have noticed major improvements in Air France flights in the past couple of years specially for flights heading to Asia and Africa.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air France customer review

(France)

Despite all the bad reviews about Air-France it is still the only Airline in the world who offers French Champagne (not cheap bubbly) for aperitif and Cognac after your meal no other airline does this! Recently flew from CDG to Kuala Lumpur and both flights were great with a service minded and friendly crew. Glad both flights were not full and the cramped 10 across seats on the Boeing 772 didn't feel too bad.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Air France customer review

(United Kingdom)

Kuala Lumpur to Paris Feb 2nd 2014 AF241 and flight AF1286 Paris to Edinburgh 3rd Feb 2014. Very agreeable staff good choice of entertainment but very poor catering for coeliac passengers. Very disappointing compared to sister airline KLM who on way out from Edinburgh to Kuala Lumpur via Amsterdam had provide beautifully cooked meals and excellent gluten free bread rolls. Air France options very poor in comparison and no bread rolls.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air France customer review

(Canada)

Flew from Toronto to Paris on Boeing 777 seats were small and uncomfortable. Checking in at Toronto airport at KLM/Air France counter was a disaster. Long line ups and poor customer service. I wasn't able to check in online or at the self service kiosk due to the infant. Flight attendants disappear after they quickly serve the meal. I requested a special meal which was very small and I was still hungry. Meal was about a half cup of rice with a finger size fish fillet. No flight attendants to be seen until a snack was served half hour before landing. A small muffin with juice. Coming back from Paris to Toronto was pretty much the same story - uncomfortable seats no service and small meal.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air France customer review

(Italy)

LIN-ORY-FDF return. Premium Economy is a great compromise between business and economy especially with AF B777s which squeeze 10 rows across in economy and is unbearably claustrophobic especially on the Caribbean routes when they cram in 468 passengers in a B777-300ER (more than a B747). Premium is great service excellent (same service and food as business). Premium seats very comfortable slide forward rather than recline pitch 36" on their B777-300ER Caribbean routes (other routes it is 38") but the width and armrests make a huge difference and the TV screens same as business. Entertainment system is old and needs modernising however. Having travelled in the past in AF business I wouldn't recommend it (slanting flat bed is rubbish!) but would definitely travel premium again. Well done AF great staff attitude improvement in the last few years too.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Air France customer review

(Singapore)

AF256 CDG-SIN. The return flight was a bit better due to a more pleasant set of crew although I do feel the level of engagement with passengers is lacking and crew members just doing the minimal task of serving the 2 meals quickly and then disappearing in between meal service which makes up a good part of the long flight. The real problem with AF is their planes - just not comfortable for long haul - cramped seating 3-4-3 in a 777 aircraft in a full flight feels suffocating crowded very unpleasant and the inflight entertainment needs a major upgrading - small screen with blurry images that keeps hanging and limited selection. There is also no extras like an ice cream after main meal or selection of snacks and fruits in between meals. In fact the food served is terrible one of the worst ever experienced. I was left very tired and hungry. The scrambled eggs served for breakfast was so overcooked and heated it was like puddle of yellow mud with a small sausage looking awkward in the mess. I think it gives the impression of no care given. That about sums up my experience with AF. Until they improve on the service and product best to look for other options.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air France customer review

(United Kingdom)

JNB-CDG 4th February. Short haul is pleasant enough and efficient (though avoid Paris Charles de Gaulle if at all possible Orly is a delight). Long haul (A380 economy) was a short haul experience on a long haul flight. I found the seats were thinly padded and barely reclined food short-haul standard. Where the French no doubt find the cabin crew efficient and focused as a Brit I found them professional but stand-offish and unwelcoming. No > concept at check-in of spreading the passengers round the cabin to give everyone a bit more space. An uncomfortable and not particularly pleasant flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air France customer review

(France)

CDG-MAN-CDG Economy A321. Both legs on-time. Domestic flight configuration with seats not reclining but decent legroom. Good choice of newspapers upon boarding snack and beverage service - sufficient for a one-hour-flight. Surprised that wine and even gin tonic were available on the short flight! Cabin crew professional and friendly. Ticket fare rather competitive. Would fly AF again on short-haul flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
2/10

Air France customer review

(Sweden)

HAV-CDG Economy. 2 adults (couple). "Due to full flight" we did not get adjacent seats which couldn't be changed - well nobody made a serious effort neither at check-in (2 hrs prior to boarding time) not at the gate. Aircraft an 747-400 which was pretty worn-down. No choice of food offered for dinner. Friendly cabin crew. Long-haul in economy AF is just a 3* airline so don't expect too much.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no