Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1345 reviews
5/10
4 star Skytrax Rating
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5/10

Air France customer review

(Germany)

AF112 CDG-PVG Feb 22nd 2014. Positive points of Air France Premium Economy: Seat is very spacious provides enough space for the arms and you can comfortably stretch your legs. Food is nice with starter and dessert. Negative points: The seat's padding: it feels like not existing and it is like sitting on a hard chair. By sitting on the provided blanket it is bearable for a long haul flight. The reclined position: The headrest does not move and forces your head in a strange bend forward position - sleeping is not really possible.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Air France customer review

(United Kingdom)

CDG-LAX on A380. Staff were extremely nice both ways and had no problems whatsoever with flight very nice food as well.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air France customer review

(Australia)

We paid a premium price for 4 premium economy seats on two Air France flights on 26 Dec 2014. The Air France fights were from Dublin to Paris then Paris to Rome. The 4 seats AF provided us were not what AF claims to offer for premium economy in its promotional material. The premium economy seating "fixed shell" AF claims to offer didn't exist on these aircraft's. The seats we were given were the same or worse than a standard economy seats. Flight AF1279 from Dublin to Paris was tighter than a standard economy seat. It was one of the most uncomfortable flying experiences I have had in more than 50 years of flying. Flight AF 1404 Paris to Rome was a larger jet but still had the standard six economy seats per row. We booked 4 premium economy seats. AF claims there is "40% more room". AF claims there is a "fixed shell" in premium economy. The claims about for premium economy are untrue. We feel let down. The connection AF organised in Paris was so tight we had to run with two 7 year old children to get our second flight. Our day with Air France was horrible. Pick another airline.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Air France customer review

(Israel)

CDG-SIN-CDG. I was surprised at how bad the catering is out of Paris. I had gluten free meals that were really really poor quality. The salad was frozen hard and breakfast was a rather disturbing concoction. However out of Singapore the food was really quite tasty and certainly some of the better economy meals I've had. There were lots of snacks and drinks available by self-service. Leg room is good although the seats are very hard (tip: pack some sweaters to sit on top of). IFE is dreadful but the cabin crew were mostly friendly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Air France customer review

(United Kingdom)

Flew to Cape Town from Manchester via Paris. All flights were good as regards take offs landings etc. The Manchester to Paris and return flights were comfortable with enough room and an attentive cabin crew. The long haul flights were cramped and uncomfortable. The cabin crews were offhand and the food awful (from a French company). Some of the choices were non-existent and whole rows of passengers missed when drinks were offered. The announcements were too quiet to hear and said at such a speed that even if audible it would have been impossible to understand them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air France customer review

(Canada)

A horrible experience travelling from Toronto to Paris. Flight attendants didn't speak proper English and couldn't understand me. They just threw my food into my lap as I was trying to wake up and open my table and quickly walked away. They would walk around really fast and disappear for a long time probably hoping to avoid contact with passengers. I had to press the flight attendant button almost 6 times to get a glass of water. Food was okay but the fact that flight attendants were so bad just made the trip horrible. This was the first and last time I'll take Air France!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Air France customer review

(United Kingdom)

AF1068 CDG to Manchester on Sunday 16 February after flying in from Colombo. Airport was chaotic but check in was aided by very helpful AF staff who kept a pleasant and efficient attitude despite the numbers of passengers and a broken baggage conveyor. Travelled premium economy on a nearly full flight. Took off on time and service of meals commenced immediately. However we were in last row of premium economy so by the time we received the meal the plane was staring to descend into Manchester. The meal was OK though. Seat comfort was OK.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air France customer review

(United Kingdom)

Flew from Manchester to CDG on the day that the air traffic control in France went on strike. Flight arrived in Manchester on time and aircraft boarded on time but take off was delayed by 30 minutes due to strike. Pilot kept is informed of delay. Plane was full as previous flight cancelled due to strike. In flight service was good if a little hurried due to short flight time. Seat comfort was OK provided seat in front was not reclined. Obviously no IFE provided.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air France customer review

(France)

I flew from Stockholm Arlanda to Paris CDG on the 11th February. It was a very pleasant flight. Probably my best medium-haul flight with Air France. The staff was very nice and helpful. I think that the meal proposed could have been better it was very bit tasty. A large choice of beverages.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Air France customer review

(United Kingdom)

We have just returned from our first long haul flight with Air France and it was not a pleasant experience. The new Airbus 380 have next to no leg room in economy I'm only 5' 9'' and yet was cramped. Luckily I had an aisle seat and could put my legs into the aisle so long as I didn't trip anyone. The inflight meals were cold yes even the hot ones. The steward serving my wife tried three separate servings all cold and gave up. We did the return leg with KLM and for it to be part of the same company was amazing as it was the opposite good staff good food and reasonable leg room all be it on a different type of aircraft.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no