Air France

Flew LHR-CDG-SIN Business class. After having read the reviews on here I wasn't really sure what to expect - and was pleasantly surprised. The seat was very comfortable most so in a reclining position. When converted to bed was less so but none the less satisfactory. The service was really good very friendly and professional having recently taken Singapore Airlines on the same route I had low expectations. Food was lovely - quality good presentation and flavoursome. The IFE was not the best; difficult to navigate around cumbersome - however had some interesting films. Overall I would recommend them for long hall business. Very pleasant journey and very reasonably priced.

AF Premium Economy is an upgrade to an already good Economy product at least on the Airbus A380. Noteworthy - and better than on BA - is that on short-haul flights to Pairs with Air France PE passengers are seated in Business and receive business class service. Only the middle seat is not free as in Business. On my flight from CDG to SFO the crew were very friendly the food was good and the PE seats provide a lot of private space. I could sleep for a few hours but people who complain that the shell seats are too hard will be pleased to hear that AF also replaces the cushions in the A380 seats (and improve the touchscreen). You get an amenity kit sky priority boarding and check in plus a slightly better main meal. No pre-flight cocktails and certainly not the enhanced catering as on Air New Zealand. However if you need to work and/or want to watch a few movies in a comfortable environment and cannot afford business class then AF PE is definitely worth checking out.

Flight cancelled by 24 hours because the plane was leaking (which they only found out when we have already boarded). Long awaited vacations had to be cut short by this whole day as even though we were in their head quarters in Paris they had no airplanes to replace this. We had to wait in a bed and breakfast next to the hotel for the whole day and night and Air France offered no compensation terrible customer handling no one properly explains anything their personnel are rude entertainment screen for my husband did not work on the flight the staff are surprised by upset customers. We flew the next day wish we had never flown with them just a ruined start to a long awaited vacation and no customer service considering that we paid over 2000 euros for the flights. Terrible airline no customer service airplanes broken in such a competitive market I have no idea how they still exist.

If this is first class let me go back to business class. On an airbus A380 between JNB and CDG. No pre take off drink as no welcome drink. Service just average food nothing great. Do not know if 1st class product is up to it from AF was extremely disappointed and will not pay such a high price for such a bad service.

Flew from Paris to Cayenne on April 2014 in business class. Overall good experience nice lounge in Paris Orly West fast track to go quickly from customs and police. Good seating on board with a 2x2x2 configuration angle lie flat NEV4 seat but very comfortable. Good food and excellent champagne. The crew were very attentive at every moment. I noticed Air France will change soon business class seat on international haul flights on a 1x2x1 configuration I hope it will soon include flights to the Caribbean.

January 2014 - AF 347 Montreal - CDG and AF 342 from CDG to Montreal in business. Experienced the usual insult again by the AF staff. If you are not French you don't count at AF even if you do your best to address the staff in French. Big difference with the friendliness shown by the staff a sister company KLM. Seats are OK but I don't understand that when AF overhauled their business class some years ago they didn't go for flat beds (even not on the brand new A380). Food is OK although why is the bread always stale?

AF0111 Shanghai-Paris 25 Jan 2014 - Business Class. Nice A380 despite cabin too warm. After all the promotion for this plane and then at the meal they run out of food. You are offered either Chinese or Vegetarian trays you walk away with a bad taste in your mouth. You truly think that after one week of Chinese food I want Vegetarian or Chinese? Which part of "Business Class" do they fail to understand.

Flew LHR-CDG-GIG in business class. The seats were normal on both sectors but we were disappointed with the IFE system which was very cumbersome. The crew were very friendly. The food offerings on the long haul sector were often way too complicated. Equally the promised buffet available throughout was non existent which made for a very long and hungry flight. Would only use again if price were right.

Houston to Tel Aviv. Flight from Houston to Paris very old 777. Small personal screens. Very hard seats. Food as on many AF flights has become lousy. After dinner all staff disappeared beside an ice cream service. Flight from Paris to Tel Aviv same as the past several years. Small A320. Hard seats no personal TV and bad food. With prices AF is charging there many options out there and better service.

DUB-CDG-ABV. I flew AF 3 times on this route in 2013 and have to say there's been a tremendous improvement with on board food in Economy compared to their competitors. Also the flight attendants were courteous and actually smiled which was great especially in comparison to the "smile less" Lufthansa flight attendants. The inflight entertainment selection was ok. However the coach transfers is a pain really but other than that AF is cool on this route and equally offers good fare prices to same. Its AF for now and the foreseeable future.