Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1345 reviews
5/10
4 star Skytrax Rating
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1/10

Air France customer review

(Belgium)

Arrived in EZE with LH on first class and connecting to MVD with AF In C class and no F available but bags never arrived sorry attitude at airport in MVD and once I obtained their little paper proving I never got my bags got to their website to make the complaint messy website it worked after a lot of effort and phone calls. Checked in a few weeks later MVD to Fra via EZE to TLV 1st class Check in agent said "no computer says no" could not believe AF bags could not be check in all the way through although same reservation system. Vile attitude had to re-route my flight with LH via Sao lost my C ticket MVD to EZE and used TAM instead.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Air France customer review

(Spain)

Flew MAD-CDG-YUL and return back to Lisbon. The first impression on arrival at the Madrid airport early in the morning was terrible. Complete chaos people standing in 3 queues pushing around and arguing with staff. I must say there were only 3 persons wearing Air France uniforms. They were rude not attentive at all returning you to another queue as there were other flight checking in before our flight at 7am to Paris. We flew business class but were not allowed to go directly to the Premium counter nobody really checked our tickets. Some staff were chit chatting instead of helping other customers. At boarding another chaos no proper staff there either. The flight was delayed and we arrived just in time to rush to our gate for the flight to Montreal. CDG is so big and the staff there so difficult so slow and we were asked for passports 4 times! The long haul flight was ok food was ok and the IFE was ok. Nothing special and nothing to be mentioned. Considering expensive business fare I would expect much more. Lounge in Madrid was poor the one in Paris OK and on return the Montreal lounge was again just OK. Will try Swiss next time.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Air France customer review

(Australia)

Flew SIN-CDG CDG-SIN. Good flights. The 2x3x2 layout is poor and the seat is almost flat. Some bumps in the seat when fully reclined and only a thin blanket provided. However I did sleep on both flights. Service was good. Didn't have dinner leaving Singapore so cannot comment but had excellent food on leaving Paris. CDG lounge was spacious with two levels making it seem less crowded. Little choice of food and no hot food. The cold food provided was good. Lovely spacious showers and facial treatment by Clarins beauty therapist was a treat so long as you have time to to sign up for it.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Air France customer review

(France)

Overnight flight from Haneda to Tokyo. OK flight. Wire to headphones broken so could not use the inflight system - Head of Cabin very embarrassed but just nothing they could do onboard and full flight so could not move. My complaint was regarding the food - totally overcooked / burnt dish that was not edible. Crew seemed to be well aware but could not do much about it as most dishes seemed to have been forgotten in the oven too long. Not the first time this happens to me on Air France and quite a petty as their main courses are normally quite good.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air France customer review

(France)

CDG-YUL. Return flight from Paris to Montreal by Air France last month. Both flights were just very good. Excellent service tasty food friendly staff and decent comfort. The service of Air France is really significantly better In comparison with competitors on this route like Air Canada and Air Transat. I will recommend this route of Air France to everyone who wants basic comfort during the travel.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air France customer review

(United States)

JFK-CDG on 05/06/2014 and then CDG-JFK on 05/20/2014. Both flights were very smooth with minimal turbulence during both flights. Staff service on both flights were very good. Dinner snacks and drinks were served in a timely fashion. Seats were comfortable. On the return flight two rows ahead of me were vacant so a few of us were moved into them to break up the row and give us more space. I chose the Italian dinner from the A La Carte menu. Much tastier than dinners I've had on other airlines. Solid selection of Movies/TV/Music and the headphones provided were good quality. One of the better airlines I've flown with. Very positive experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air France customer review

(United States)

We flew from Atlanta to Paris. From the minute we entered the international terminal in Atlanta GA to the minute we left Paris on an Air Austria flight bound for Vienna I have nothing but wonderful things to say about AF. The staff in Atlanta went beyond their job description to make our check in and transition to the jet as perfect as it could be. Yes the food isn't gourmet but it was hot tasty and filling. We had a decent Merlot and our stewardess served us each 2 little bottles of VSOP Cognac. The cabin was clean and comfortable. A great selection of movies. There was more leg room than on domestic flights. Service was kind and considerate. The cabin was darkened and it was quiet and easy to rest. We were served a basic fruit/coffee/muffin breakfast nothing fancy but it was OK. All in all the best thing about AF is the people.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air France customer review

(United States)

Flew Tel Aviv to Paris 5/26/14. Unbelievably awful. Not updated. Cramped seats same as coach but with a few inches more leg room. Only reclined a few inches. Can't lie down. Hard to get out from window seat. Food wasn't good. No wine. Really it was awful. What a complete waste. I can't believe they got away with calling it Business Class. I hear they are upgrading but I won't be back.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Air France customer review

(United Kingdom)

NCL-CDG-BOG-CDG-NC.L Decent fare during Air France sale and added benefit of avoiding overnight stay in MAD or transit through PTY with KLM. A little apprehensive after reading a few past reviews. Air France treat you excellently in Affaires and it does feel a little like business class used to be - something special. Short hop from Newcastle on time - nice breakfast served and CityJet crew couldn't have been nicer. We'd been warned about transit at CDG with most saying that 90 mins 'wasn't nearly enough' to make the connection. Arrived and left out of 2E which is clean and modern with easy signage. The flight connections centre has lots of screens detailing the departure gate of your next flight. With Sky Priority everything we were through security in 3 minutes and in the lounge at 2E within 20 mins of landing (you don't need to clear passport control as UK is outside Shengen anyway). Lounge at CDG nice although slight absence of food but we weren't hungry as had just been fed. Boarding onto Airbus A340 with Sky Priority was pain free. Welcomed on board by charming and good- humoured crew. Despite the age of these aircraft the cabin looked and felt new. The seats were very comfortable and nearly full flat - just off 180 degrees horizontal. I'm 6ft and had no issues getting a great 4 hours sleep. Food-wise we were welcomed with champagne and juice. Shortly after our on-time take off menus were brought round. The amuse-bouche followed (more champagne) cold salmon starter choice for 4 mains cheese desserts and digestifs. A buffet was set up at the rear of the cabin and crew were on hand if you needed anything. There was an Express option of meals if you wanted it. The only minor gripe I had was that there are only 2 toilets in business class cabin. In Bogota bags off in 10 minutes. Return trip much the same - Air France uses the LAN lounge which was excellent. Crew couldn't have been better and inflight services were all excellent. The IFE doesn't have the range of Emirates but had enough recent films/TV to keep me going. I prefer the personalised service at AF over robotic EK crew. While I can get by in basic French (which was appreciated by staff) my travel partner was English speaking and was treated equally well. I'd recommend AF business to anyone for a long haul trip and CDG was a dream to transit through (although may be a different story in economy).
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air France customer review

(United States)

JFK to Belgrade via Paris. Outbound we traveled in business and returned in premium economy. Awful experience in both classes. It was worse on return in premium economy. The plane was old and dirty seats very uncomfortable. The food was awful. Stale breads lack of taste small portions. We were refused entry to the lounge on return in Paris even though the premium economy tickets state that we are permitted to use the business class lounge. I would not fly Air France again. And on the way out they lost our luggage all four pieces. There was absolutely no help with connecting flights in Paris. There was not one person that we ran across at the airport who was helpful.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no