Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1125 reviews
5/10
4 star Skytrax Rating
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4/10

Air France customer review

(United States)

August 21st Paris to Minnesota aboard AF 340-300. Flight delayed an hour because of a problem with the air- conditioning. Once again we enjoyed the larger seat and extra leg room. I especially like the option which allowed me to raise the seat front to support my calves. When dinner was served; my choice of chicken was quite good while my husbands choice of risotto was not good at all. Flight departed at 1.50 pm the lights were dimmed after dinner to enable passengers to get some rest. Attendants came through 3 or 4 times offering snacks and ice cream as well as additional drinks. The entertainment options were exactly the same offered on our previous flight. Once again we did not need the blankets so we sat on them which compensated for the hardness of the seats. My only complaint is the handling of our luggage. One of the advertised benefits of booking and paying for premium economy is to have your bags tagged priority’ which is supposed to insure prompt delivering upon arrival. As I stated our flight was an hour late departing therefore we only had 45 minutes to make our connection in Minnesota. We were traveling with friends who did not opt for premium economy. We both checked in at the same time. Upon arriving in Minnesota our bags which were tagged priority were definitely not delivered in a timely manner. In fact many non priority bags arrived long before ours; including those belonging to our friends to flew economy. As a result we barely made our connection (2 minutes) our bags did not.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air France customer review

(Australia)

CDG-VIE took this morning flight and it's so disappointing to see the standards drop so low. For breakfast if you don't drink Tea of Coffee it's Bread (croissant) and water no juice of any kind. Crew look suitably embarrassed. And you have for the inflight entertainment the reading of their Air France magazine. The paper cup and napkin is collected in a rubbish bag very quickly after serving and then the crew disappear. Virtually a low cost company.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air France customer review

(United States)

Frankfurt to Clermont Ferrand - connecting in Paris with both segments on Air France. Connection requires you to switch from terminal 2F to 2G in Paris which involves exiting the airport taking a shuttle and going through security again. My first flight was slightly late as a result I got to the gate 10 mins before departure. They refused to let me on supposedly they close the doors 10 mins before departure. Granted I am a frequent flier the flight probably does not have more than 2 dozen people on it I was already checked in and on my way from the other terminal. You would have thought they would make an effort. Unfortunately that's a recurring problem and since they have a monopoly on flights to smaller French airports like Clermont Ferrand they could not care less about what people think. I absolutely do not recommend this airline to anyone. Very high prices terrible service no consideration for customers. If you can avoid it I recommend you do so.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air France customer review

(Australia)

Return trip Hong Kong to Paris. Outbound flight was delayed 1.5 hours but landed close to on time. Seat was hard but putting your pillow and blanket underneath you helps. I prefer normal recliner seats to the Air France shell seats as the recline is minimal. Food was reasonable and staff service was much warmer on the return flight.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air France customer review

(Australia)

Singapore to Paris return. Arrived at Singapore airport and read an email saying my family of 5 had been bumped and told to come back the next day. After speaking/begging with a very helpful Air France rep we were put on a Singapore airlines flight leaving roughly the same time. Flight back from Paris to Singapore on an A380 was great excellent cabin staff who were extremely pleasant and helpful with my young children food was good plenty of drinks entertainment was a bit limited for adults but the kids loved it. Overall preferred the Air France flight home more than our unexpected Singapore airlines flight over.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Air France customer review

(France)

CDG-Dusseldorf. Check in was quick with the machine and involved zero interaction with staff. Lounge was basic but I guess it is normal since they have only European flights from Terminal 2F. Boarding as usual is chaotic but Priority boarding announcement was still made less than a minute before general boarding was called. Once on board fantastic friendly and elegant purser welcomed and greeted passengers. For the price of the ticket the catering was awful with cold tasteless amuse bouche served. Seats are all the same across all cabins with 2 rows of business class (2 passengers sharing 3 seats) and a row of premium economy class (3 passengers on 3 seats) then a curtain separating economy class which gives an extremely cramped and stressful feeling. The cabin crew did their best but honestly the hard product let everything down.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Air France customer review

(United States)

ATL-CDG 7/13/13 B777-300. Take off and landing on time etc. Nothing special or terrible to report. I thought the business class on Air France although not bad is also not good. Seats recline OK but not especially comfortable. The 3 across the middle of business class seems outdated to me these days. The food was terrible for business class. Terrible fish horrible cheese wine selection OK. Overall no reason to compliment or complain and given the ticket price I think I was just about getting value for money.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air France customer review

(United Kingdom)

Upon checking in at Bangkok I was told I would have to pay $100 US for an a second checked in bag despite only having 20 kilos. I have travelled on international flights for 35 years and have never heard of this policy. When I requested an emergency exit seat as I am over 6 ft 3 I was told all these seats were taken and anyway they cost 70 Euros extra. On boarding I observed 2 empty emergency exit seats. Finally I was dismayed at the on-board food they served and expected a lot more from their national carrier from a country that supposedly has some of the best cuisine in the world. I could not eat the food as it was stale and tasteless. All I could stomach on a 14 hour flight was a very small ham roll. Never again Air France.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air France customer review

(United Kingdom)

Arrived at CDG 3 hours before flight with my young daughter to be told that our flight home was overbooked and that this wasn't unusual as Air France overbook all of their flights. We were handed standby by boarding cards and 3 hours later at 9pm it was confirmed that we wouldn't be able to board the plane by the most bored looking ill mannered unhelpful and unsympathetic customer service representative I have ever encountered. We were eventually taken elsewhere and issued with a voucher for a hotel and meal. We were vaguely pointed in the direction we needed to travel and told that with children it would take about 45 minutes to get across the airport to the hotel shuttle bus stop. After a torturous trek across the airport we eventually got to the bus stop and then to our hotel so late that the restaurant had long since closed and the only food available was from a vending machine.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Air France customer review

(Denmark)

CPH-CDG-MIA / JFK-CDG-CPH. I upgraded to Business class on the CDG-MIA flight operated by an ageing 747-400 but everything worked just fine cabin was clean and seat comfortable. JFK-CDG was an A380-800 aircraft. We had a delay of almost 2 hours on departure from JFK due to ATC but captain kept us informed and was very apologetic. In general food was good but it could be better. Flight attendants were outstanding especially on both long haul flights they were just some of the best I have ever had. The worst was that I missed my connection at CDG and the customer service agent wanted me to wait for 6 hours when there was an available flight 1.5 hours after our late arrival. Overall very satisfied with AF. Chapeau to its cabin crew!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes