Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1345 reviews
5/10
4 star Skytrax Rating
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1/10

Air France customer review

I was supposed to fly Air France from Frankfurt to Paris on September 20th 2014. However it was canceled due to a strike. I was re-booked on Luxair but I missed connection due the fact connections were too close. I was re- booked on a Lufthansa flight which left on time. On my return flight to Frankfurt Air France was operating once again but the service left a lot to the imagination. Most depressing thing about Air France was the fact they serve their customers instant coffee which they prepared in front of you. You would expect instant coffee from a non-coffee culture such Thailand. Air France can keep their cold croissant instant coffee and frigid staff.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Air France customer review

(Canada)

Flew AF from YUL to Paris on 777-300! Service was ok nothing exceptional food was below expectations both ways! The nice touch was the little bottle of Porto. Entertainment system was good going but old and bad coming back. I chose Air France rather than Air Canada because their service is suppose to be exceptional.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Air France customer review

(France)

I have been travelling with this airline mainly for business purpose and many times in business class. Am I expecting too much when I compare with their magazines and the image they try to carry? All in all I have never been happily surprised by nice new features that modern airlines may offer. Rather it is always more or less the same and in term of seat comfort in business class it clearly lags behind most of its serious competitor. Food is generally good but it can also be sometimes frankly disgusting (when you fly to Paris from a foreign country). Service is fine but seemingly very disorganised between boarding and take-off (flight attendants running in all directions back and forth with no apparent co-ordination - when are going to actually optimize their movements inside the very narrow pathways?). A nice old lady with old worn furniture and faded recipe the actual image of this airline.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air France customer review

(Australia)

3rd Sept flight AF185. Last year we travelled with Air France to Paris from Melbourne and as experience and price were good we did again this month. I do not understand the criticisms of this airline. Both our experiences have been excellent. Yes the seats are not lie flat but they were particularly comfortable for sitting. The crew on both occasions were extremely friendly and attentive the food and wine was of a high standard and entertainment had plenty of choices. We think this is very good value for money and will continue to fly Air France when we can.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air France customer review

(Indonesia)

Aug 8th CGK-SIN-CDG on B777/300. Was flying home on an awards ticket in economy class. One set of crew from CGK- SIN and another set of crew from SIN-CDG. In spite of flying in economy class and on an awards ticket the chief flight attendant on the CGK-SIN sector personally greeted me. This was as a result of my elite plus Sky Team Alliance status. I enjoy Indian food and had ordered an Indian meal for both sectors knowing from past experience that I would get a very good Indian meal ex. SIN. I was not disappointed with the butter chicken. Leg room was minimal and seat comfort was barely adequate for the 13 hour flight. Cabin crew were professional. In-flight entertainment was adequate but poor when compared to other 4 star airlines. Flights departed and arrived on time throughout the journey.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Air France customer review

(Indonesia)

August 9th CDG-YUL on an older B747/400. This review is actually a continuation of my journey from CGK-SIN-CDG submitted in my earlier review. I am submitting this review separately due to the largely different journey experience. Once we boarded our flight we were told that our flight would be delayed due to a surprise inspection from the French Civil Aviation Authority. We were initially told the departure would be delayed by an hour. This was followed by an announcement that the inspection uncovered a technical problem and that we would have to deplane and change aircraft. We received meal vouchers to tide us over. We eventually departed 4 hours late for Montreal but were all glad to be finally on our way. Once on board I was approached by the flight attendant and asked to confirm that I had ordered a special meal. I was looking forward to my Indian meal especially since the meal from the previous flight from SIN had been so good. Instead I received a meal of "Alaskan Pollack With A Leek Cream Sauce" which had nothing to do with Indian food. When I mentioned this to the flight attendant her response was merely to say that she was also surprised to see this meal served as an Indian meal. After having eaten the presented meal the same flight attendant returned to me and asked me if I was satisfied with my meal. I politely answered that I wasn't satisfied because it wasn't what I ordered and expected. On the same flight I encountered a flight attendant with completely an opposite attitude who was very helpful in supplying me with ice packs to keep my insulin chilled since they were forbidden from storing my insulin in their on board chillers. This is probably why many passengers speak highly of Asian airline flight crews and often express positive comments about Asian service standards and service attitude. When was the last time a North American or European based airline won the Skytrax cabin crew of the year award?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air France customer review

(United Kingdom)

First and last flight I will take with them. Had flown London-Havana via Amsterdam with no problem with KLM. Return flight with AF - not so. Firstly flight to Paris was cancelled. Received a text about 16 hrs before flight despite them knowing 3 days in advance. Eventually another plane was chartered via Air Caraibes. We ended up leaving 3 hrs later and arriving in CDG after we were originally due to be in London. In Cuba we were told (rudely) we had been booked onto a flight with BA that was leaving at 9pm meaning we arrived in London 9 hrs after we were due to be there with a 7 hr wait in CDG. Told to get boarding pass from AF desk in Paris. Got there to find 4 staff going at snails pace (again rudely) whilst 300 irate and upset passengers waited to get their ongoing passes. We were almost at the front yet waited 70 mins to be told we had to go to the BA desk 2 terminals away. They didn't actually speak to me by the way preferring to speak to my husband. Got to the BA desk who after trying to get a pass for 2 hrs said AF needed to release the booking. My husband ran back and forth between terminals 2a and 2e 3 times before AF would listen to him and eventually conceded that it was their fault. Did we get any apology? No. I will never fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air France customer review

(France)

Did a business flight on the route from New Delhi to Paris: AF 225 seat 5K. Great experience staff very friendly and smiling all the time. Good food but small screen for in-flight entertainment.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air France customer review

(France)

Review about a flight in Business Class Paris-Tokyo. Old Business Class cabin: noisy and not comfortable. Dirty even at the beginning of the flight. Poor service: no attention to passengers and no smiles. Average entertainment system with too many bad second class French movies.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Air France customer review

(Egypt)

Flight AF0503 and AF0508 13-19 Feb. CAI to CDG departure and arrival on time friendly crew clean aircraft but the food was not nice at all.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes