Air France

AF 522 CDG to Cape Town 2/2/15. Service diabolical seat uncomfortable food and beverage very average - all in all the most underwhelming of experiences just like BA in their nationalised period. The most extraordinary experience was to be told by 2 stewardesses over an hour between them to put out my reading light and go to sleep. 58 years ago aged 6 I might have accepted it but how utterly inappropriate behaviour. The first one actually reached past me and switched it off (this was maybe 30 minutes after they dimmed cabin lights after very poor food service). An hour or so later the second one tried and got a very brusque "go away and leave me alone" from me. This stunned her into saying "you can't speak to me like that" to which I responded "I have now go away". When did it become company policy for AF to treat customers like 6 year olds? Probably the most unsatisfactory flight I've ever taken.

Flew from Toronto to Paris then on to Malaga on February 4th returned same route and airline February 24th. Never flown with Air France before but will from now on. Excellent cabin crews good food and wine clean comfortable jets on time never lost our baggage and short layovers in Paris both ways. I am booking second trip with them in September now.

Flight to Cape Town from CDG. Booked premium economy for me and my wife 11.20pm. Take off on time - so far so good. The premium economy seat does not recline it just slides down a bit and a metal support strut for the seat in front is just where you want to put your foot. The seat is also hard and uncomfortable with what seems to be a metal bar running across the middle. Place the pillow under buttock to try to relive the pain. A full hour passed without any cabin staff making a appearance no aperitif no drink no nothing! Eventually some hour and ten minutes later a hostess brings a tray of food which has no resemblance to something you can actually eat one small bottle of vino and half a cup of coffee. That's it lights out and we never see anyone again until about 8.30am. No sleep at all the most uncomfortable flight ever. By 9am we are presented with more awful food and anther half cup of coffee. The return journey was no better and now we are awaiting our luggage as for some reason it did not fly with us. The touch screen inflight entertainment has a mind of its own and would not work properly. A real let down for the price.

AF636 CDG-IAH 12/02/2015 Premium Economy. I paid 800 euros to have my wife upgraded to Premium Economy and would not advise anyone to commit such foolishness. This old 777-200 was to torn down with the space between the wall covers in the toilets filled up with filth. The seats were so hard that I decided to check what was going on and found out that the only separation between my“derriere and the seat metal structure was a 3 mm thin foam. Finally do not believe AF fancy adds about the food served in Premium Economy. We were served exactly the same meagre and unsavory portions as in Economy. When my wife got hungry about 6 hours after the meal she was informed that she had to wait for another two hours before to get anything. I can't say much about the crew because we seldom saw them. When I introduced a complaint in the AF system I was informed that due to an unusual number of complaints I should not expect anything form them before 3 weeks. No surprise here.

LAX-CDG (on A380) and CDG-TXL (on A321). Flight was delayed in Los Angeles due to incoming aircraft. In general no problem because automatic email was sent beforehand to inform passengers. But two issues: 1) They changed my ongoing flight from Paris to Berlin to a later one without telling me about it there was no communication. 2) The LAX-CDG flight caught up with the schedule so I could have made the original connecting flight but they wouldn't change my ticket back in Paris. Watched other passengers board the plane that I booked but had to wait 4 hrs at CDG for the next flight. Ground personnel refused to hand out anything not even a voucher for a drink or snack at the airport. I have been flying with AirFrance/KLM for many years now but I have to say that AF is loosing it's charm. Flight attendants on LAX-CDG didn't pay a lot of attention even though I have to say that there were always plenty of drinks and snacks.

The usual underwhelming AF business class experience (I fly once a month on this route). AF has the nerve to advertise their new business class seat on billboards in Dakar knowing full well that they are not available on its DKR-CDG service and won't be for the foreseeable future. That's just the start. The boarding is a shambles but that's more the fault of the airport than AF probably (a quick congratulations to Dakar airport authorities on the overall organisation. Great idea to have most of the customs counters unmanned at peak time loved the chance to ponder the beauty of the building during the 30 minute wait). Once in the plane you realise that AF apparently cannot manage to get someone to vacuum clean the cabin before passengers are corralled in. Dirty and it's like that regularly! Sheer neglect and laziness. Still the crumbs and detritus on the floor are in-keeping with the ageing and shabby cabin which for reasons I'm yet to understand is invariably full. Service is haphazard and characterised mainly by its slow pace. Can't a meal be served within the first hour of a 5-hour flight? Apparently not. I was asked 3 times by three different cabin staff to endure the 'breakfast' service an hour out of Paris a 'no' each time finally got the message across. One male steward was helpful the others behaved like it was all too much trouble. Main meal mediocre wine OK. Overall glad it's not me paying the tickets.

I flew business class on Air France's A380 for work. I was very excited to get the chance to fly this aircraft. I was totally underwhelmed by the business class seat. First Service was good. Wine was good. Entertainment was good. But - Business class on the A380 and the seat is not a lie flat seat! I don't think I slept 20 minutes. The pitch is 81 degrees. I'm 6'5" - which means I barely fit in the seat when it opened up - but you find yourself sliding down the whole time.

Paris CDG - Moscow Sheremetyevo. AF1844. I have never before encountered service in business class as so poor and an inflight experience as negative as I did on my recent flights: uncomfortable seats (in fact business class seat were economy class seats separated by one non-occupied seat. The entire meal was served on a single tray under a plastic film like in economy class. Entertainment were not available. The return flight Moscow-Paris on Aeroflot was significantly better!

Flew CDG-DTW on Delta code-shared flight. New AF seats are very uncomfortable compared to the ones before and less room for the legs. Food was OK though not particularly tasty or healthy. The flight was an hour late with no explanation and assistance at CDG (too few counters for check-in).

ORY-MRS nothing special for this 1 hour flight cabin crew was smiling and friendly the captain made frequent announcements and the service was quick and professional. I definitively recommend this airline. No IFE.