Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1048 reviews
5/10
4 star Skytrax Rating
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3/10

Air France customer review

(United States)

Although we bought the round trip from Paris to Rome at least 2 months in advance we couldn't get the airline to confirm our seats. Called a few days before and were told not to worry that we would get the seats at the airport the day of the flight. At the airport they told us that we were on stand by list. We barely made it to the flight and we were all seated separately in the middle seats. We found out later that they open the seats 30 hours before the flight so passengers can get their seats but we were never told us about it. If I can I will avoid traveling with this company in the future!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Air France customer review

(New Zealand)

Travelled in premium Economy and was disappointed with the overall experience. Seats were not very comfortable and the service very poor. The long haul flights catered for vegetarian diet and were of average quality however the short haul (2.5 hrs) did not have any meal suitable for a non meat or fish eating passenger. Staff did not seem to care and made no attempt to find me something to eat. Premium economy is not worth the extra money paid as apart from a wider seat the service was no different than flying economy and poor in comparison to premium economy used on other airlines.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air France customer review

(United States)

Went from JFK to CDG and back in premium economy. Sky priority allowed us to check in and get through security very quickly. We took advantage of the business class lounge (paid about $50 per person) and thought it was well worth it for the food wine and quiet. The premium economy seats although roomier than economy were nowhere near business class standards so do not expect to get a comfortable night's sleep. I did appreciate the extra legroom and the fixed shell design as this made it feel quite spacious. The food was really quite good (though keep in mind it is from an airline not a French bistro) and the service was very polite and friendly. I felt very taken care of the entire flight and would definitely travel on Air France again over most of its competitors.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air France customer review

(United Kingdom)

Fly from Birmingham to Seoul via Paris. Had very pleasant trips apart from the hiccup at the check-in desk at Seoul but overall inflight service was very good! Quite a wide range of choices for the inflight entertainment inflight meal was average but acceptable. The cabin crew could do with a bit more smile but the staff at Paris was extremely friendly which was good. Would definitely like to fly with Air France again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air France customer review

(Switzerland)

San Francisco to Paris. Staff not very friendly like they didn't want to be there. They were more interested in chatting between themselves than giving a great experience to passengers. Seats not very comfortable and food was poor quality. Same movies both ways - poor selection. Last time with Air France for me.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air France customer review

(Ireland)

Flew from Rio/GIG to CDG last month. Selected the option for a seat plus on the upper deck of the 747-400. This gives you additional leg room and a smaller cabin so in my view worth the extra money. Crew were excellent on this trip friendly and chatty. Food was good. For me the seat became very uncomfortable after 4 hours. I have travelled many times with Air France over the years and the crews can be very hit and miss. This crew were one of the best.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Air France customer review

(United Arab Emirates)

BCN-CDG return flight. A good experience overall: both flights were on-time lounges were very comfortable (specially the one at CDG airport) cabin crew was peasant and efficient. Excellent selection of beverages although food was quite poor. Prior disembarking and luggage delivery was respected. However I regret that Business class seats (Airbus 321 for both flights) are not real one. AF like LX or LH for example just neutralize the middle seat on the row. This is not what you are expecting for over €450. An amazingly good flight however.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Air France customer review

(Australia)

Guangzhou - Paris 18 June. Have been flying AF for years and have been very disappointed with them recently but this flight was a good turn around. Check in at CAN terrible but flight left early and arrived early food back to good standards and very good drink service. B777 so the TV screen was a bit small. Only complaint as usual after the meal service the crew totally disappear.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air France customer review

(United Kingdom)

BKK - LHR with short connection in Paris. A very enjoyable flight considering it was one that returned me reluctantly from my holiday. IFE was good and food and drink excellent (typical French) with Port and Wine accompanying the food (including cheese obviously). Although the meal was above average it was scarce from then on although I took the liberty of visiting the staff at the rear of the plane and they were happy to dish out the snacks and drink as desired. Very happy with the staff and service all in all.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air France customer review

(United Kingdom)

Birmingham - Paris - Barcelona AF1065 AF1248 June 19th and return Barcelona - Paris - Birmingham AF1149 AF1968 June 21st. Terrible attitude terrible service terrible punctuality. Took Air France to get to Barcelona from Birmingham via Paris. Mistake. Will use KLM or Lufthansa in future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no