Air France

GIG-MUC via CDG on B773 and A321. Flights were on time and all in all fine. Long haul flight landed even 50 min early in Paris. FA's were friendly. Food was good especially the wine. I didn't like the very uncomfortable seat on the 777-300 it was impossible to sleep in it. The seat pitch on the other hand was fine. In total I had good flights with Air France. They brought me safe and on time to my final destination.

Flew CDG to JFK. Very effective service on the ground and onboard the plane. Food and wine were fine. Only problem was luggage delivery (30 minutes + and no priority at all despite proper yellow tag). Always the same problem with AF: they promise more than they can deliver. Furthermore as always in France no proper customers service!

PVG-CDG-VIE last month PVG-CDG on brand new A380 check-in at PVG airport handled by China Eastern staff very rude and inefficient even I'm Elite Plus member of Skyteam lounge is good with plenty of hot food/wine/champagne at PVG. A380 economy seat is comfortable and spacious AVOD is fantastic. Good quality food and wine. No water/drinks served during the dinner and breakfast and you need go to galley to get water by yourself. CDG-VIE on A320 nothing to say as its European short-haul flight.

BCN-CDG-HND in Premium Economy. The first leg from BCN had drama. It was the last flight of a day when a flight had been cancelled earlier and seating was overbooked. I was assigned a middle seat. One of the flaws of their intra-Europe flights is that you cannot ever book your seat in advance and I paid for my ticket 8 months in advance! Previously I was served a meal on this short flight but not this one. We were only given a small dry sandwich and a cup of water (no second drinks service). The flight attendant in charge seemed to care less about anyone in the "premium cabin". Air France make no effort to distinguish the intra-Europe premium economy experience apart from you being seated near the front. The late night flight to HND on a newly refurbished 777-200 was actually quite nice. The crew were very accommodating and the toilets were clean throughout. The premium economy seat was OK but you cannot get any sleep in them as many have said. The entertainment system is updated with touch screens though I couldn't find much to watch. I ordered a special Lentore meal in advance and it was delicious. The standard pre-arrival breakfast was dreadful. No food offered between meal times during the 11+ hour flight. The only good thing about being in premium economy is knowing you're not squeezed into economy. Overall not a very positive experience for me this journey.

I chose Air France to fly from Paris to Djakarta in September because it was incredibly cheap. I'll never understand airline pricing policies: this flight was cheaper than flying from Paris to Glasgow! The flight was not crowded so I had a whole row of seats to myself and was thus able to put my feet up which was an unexpected luxury when flying in economy (hence the five stars for seat comfort and value for money). I fly very frequently and hadn't flown with Air France on a long-haul flight for many years and was very pleasantly surprised by the food. It was delicious and a real cut above all the meals I've eaten aboard Emirates Qatar Aeroflot Singapore China Eastern etc. over the past few years. The cabin crew were charming friendly (mostly fairly mature men which as a woman I find a pleasant change from the often surly and very young women aboard many of the other airlines) and efficient. Given the choice another time I'd fly with this airline again.

Johannesburg to LHR via Paris. The long-haul was a 'curate's egg' of a journey. On-time comfortable seats at the front of the 380 (£50 extra well-spent) good choice of entertainment but slow service for drinks and dinner - the nastiest airline meal I've had in years. No water runs through the night and woken up nearly two hours before touchdown to serve breakfast. The CDG-LHR sector was normal short-haul experience.

CAN-CDG in business class old style 777. Excellent trip even though flight full. Two female flight attendants the best I have ever encountered on any flight they were helpful and professional engaging in conversation with passengers. Although it was the old style seating I found it comfortable and slept well. Food was good. Air France is highly recommended.

CDG-MAD-CDG-ZAG quite new airplanes on CDG-MAD-CDG route fast and smooth boarding on both airports and decent onboard service. CDG-ZAG route operated with smaller and a bit dated plane (HOP regional) but still good service and all flights on time.

On a flight from BKK to CDG nothing was served to eat for 9 hours. There was a self-service bar but they had run out of everything except water. The cabin crew did nothing except sitting in galley chatting with each other. They were not interested in us passengers at all. Air France is by far the worst airline i have traveled with. If you are going on a long haul flight with AF don't forget to bring some sandwiches with you because you might need it.

Flew Zurich CDG Atlanta return in Premium Economy. Would normally fly Swiss or Lufthansa but needed a late flight back from Atlanta so chose Air France. Have to say the premium economy seats are roomy allowing me to work during the outward bound flight to USA but they are very hard and do not recline properly so was not able to sleep much during the return night flight. Food was disappointing I think Lufthansa offer the better choice of meals. Also the choice of drinks was poor and the attendants were not too helpful. On the return journey they didn't distribute the kit with toothpaste face mask etc. Choice of inflight films was quite good although the picture quality of the monitor was poor. Priority channel for boarding and check in is OK but CDG transfers and lounges are a nightmare bursting to the seams with passengers not enough seating and not enough toilets.