✅ Trip Verified
| Our flight Paris -Shanghai (Thu 18/7/19) had to turn back to Paris after 1 hour on the air. The flight was never cancelled, they delayed it to the next day (Fri 19/7/19) at 4.30 pm. They provide accommodation for us Thursday Night. When we come back on Friday, they informed us about the connection changes. Paris- Shanghai (Air France) Shanghai -Shenzhen (Southern China) Shenzhen - Melbourne (Southern China). They give us a Boarding Card for the first two flights (not for the third and not an itinerary). When we finally landed in Shanghai, we just discovered that we had to pick up our luggage and check-in for the domestic flight to Shenzhen. To do so, we had to request a 24-hour Chinese visa to change terminals. Because we did not have an itinerary showing our flight leaving the country, we could not get the visa. We were in China, so any email or internet access was limited. We could not connect with Air France because their office was inside the terminal on the other side of the passport control line. Luckily, I managed to contact the plane cabin crew before they did the passport control. They contact Air France to ask for ground personnel to help us. 45 min later, a person came to organise our connection. By them, we have already missed the flight to Shenzhen. They had to book another flight for us and give the information to the passport control officer for our visas approval. After one hour we had the visa and booking with Qantas to fly to Sydney 6 hours later with a 1.5-hour connection to Melbourne. Our flight to Sydney was delayed, and we missed the connection to Melbourne witch we had to change. Overall we were booked to get into Melbourne Sat 9am, and we got here Sun 1pm (28 hours later). I will not travel by Air France ever again. The way they manage the situation was deplorable. They hid information from us and were never clear about our options.