Air France

✅ Trip Verified | My flight was canceled last minute, causing major disruptions to my travel plans. Instead of taking responsibility, Air France has been giving me the runaround for compensation that I am entitled to. Their customer service is a complete joke, long wait times, dismissive agents, and endless excuses. After weeks of back-and-forth, they continue to deny compensation with vague, copy-paste responses. It’s clear they have no intention of following the law or treating customers fairly. This airline has absolutely no respect for its passengers, they take your money and then leave you stranded when things go wrong. I will never fly Air France again.

Not Verified | Air France is without any doubt one of the worst airlines you possibly choose. I've flown with them once and I'll never fly with Air France again. The in-flight food was atrocious, considering that the French brag about their cuisine the food was appalling. The service on the flight was terrible, the cabin crew tried their very hardest to ignore you as much as possible. I booked a premium economy ticket and the was expecting a comfortable flight. The reclining function was broken and the seat was extremely uncomfortable. I was offered a £50 voucher for the inconvenience. I find their "goodwill offer" of a voucher to be quite unbelievable and the audacity they have to think that I'd ever fly with them again. So in retaliation for their abysmally poor service I'll take it upon myself to inform as many people as possible about their terrible airline.

✅ Trip Verified | The onboard service was lacklustre and there were long intervals between service. Food took 4 hours to serve after take off. Fish dish was dried out. Crew took long time to respond to call button when they missed servings and sometimes did not respond at all. No seat cover provided which would have improved seat comfort. Bizarre provision of slippers too small for anyone with size 8+. Tedious experience generally.

Not Verified | I flew with Air France from Vancouver to CDG, onward to Seville on Feb 7/8, and then return Madrid to Vancouver via CDG / Paris on Feb 23rd. Air France is now my definite top choice for Canada to Europe. Their business class way exceeds Air Canada, Turkish, and any other European carrier. I’ve done around 4 trips, almost all in business. Their food & wine quality is restaurant quality, very inventive & extremely good. On my Vancouver to Paris Feb 7th flight, Agnes was my main flight attendant. Her service was impeccable. Similarly my return flight Paris to Vancouver was also very good, flight attendants all excellent, focused & with very high levels of service. The A350 is a beautiful cabin. I got to sit in 1A coming back, and that felt like a first class seat, with extra room at bulk head pod & sliding door. I love how Air France sets up a little refreshment area during rest times. I’m Star Alliance generally, but for Europe, an Air France convert. Take note Lufthansa, you have a long way to catch up, and although I’ve had kind attendants and service on AC biz class, the food & wine quality does not compare to Air France, Merci beaucoup, Air France, and mademoiselle Agnes for her kindness on my flight over, and for the wonderful service I received. Their lounges are a bit crowded, but the quality is very good and again for food/drink, showers, rest areas. What a wonderful experience, I hope to fly again with them soon!!!

Not Verified |  Check in at Libreville was chaotic. Eventually someone pointed out that the Business Class check in was hidden elsewhere in the airport. The incoming aircraft was late and therefore the departure was delayed. On boarding I discovered that my assigned seat was non-existent and that I had been assigned a different seat. The seat was not that wide and rather uncomfortable at the lie flat position. Not a great experience. The second leg CDG - LHR I have no complaints about.

✅ Trip Verified | As a producer for Discovery Channel documentaries, where scheduling is as tight as budgets, I depend heavily on airlines to uphold their schedules. Unfortunately, my recent experience with Air France was nothing short of a disaster, showcasing a complete breakdown in both service and accountability. Our flight from LHR to CDG to SXM on January 10th started with arriving at LHR at the early hour of 3:15 AM for a 6:20 AM departure. The check-in process did not commence until 4:00 AM, and from then until 5:45 AM, absolutely nothing progressed. The Air France staff were visibly present but unhelpful, offering no explanations for the delay nor managing the growing line of anxious passengers. Despite multiple inquiries, the only information provided was about a computer malfunction. No alternative solutions were offered. Check-ins were eventually processed manually using cell phones, which was inefficient and caused significant delays. Our flight, as a result, left over five hours late. Due to the initial delay, we were forced to find and book an alternate flight to reach our destination, which was essential to keep our production on track. This not only added stress but also financial strain to our tightly budgeted project. On our return trip, Air France added insult to injury by charging us an additional 1,000 euros due to the missed original flight, blaming us for a problem they created. The return flight was no better, with a detour for refueling and another delay in Paris before finally arriving late in London. Throughout this ordeal, not once did any Air France representative offer a genuine apology or a practical solution, effectively stranding us without care. After these multiple failures, seeking compensation or even an acknowledgment of the inconvenience from Air France has been an uphill battle. The lack of empathy and assistance from their customer service is appalling, with representatives implying that the fault was ours for not tolerating their inefficiency. This experience has been a sobering reminder of how a company should not operate. Air France’s disregard for customer service and basic accountability has not only resulted in financial losses for our production but also an incredible waste of time and energy. I strongly advise against booking with Air France if your travel plans require reliability and professional service.

✅ Trip Verified | The Paris lounge was dirty. Onboard discovered my seat controls did not respond and seat could not be moved. Initially flight attendant's solution was to manually move it into the position I wanted for the flight and initially claimed no other seat was available. When I said I expected to either be moved or refunded in full my upgrade cost if the seat could not be fixed the two cabin crew looked indignant as if I had suggested something outrageous. In the end they fixed the seat and found another seat. Throughout the flight no attendants responded to the call button. This was needed a few times as they forgot various parts of the menu like the dessert. There were long wait times for anything. It was obvious AF don't crew the plane sufficiently. Most of the time I got out of my seat and walked to the galley if wanted something. I found the entire experience to be underwhelming and the crews couldn't careless attitude unacceptable. It seems pointless for AF to invest in a new cabin if they do not deploy sufficient staff on board or those with the appropriate skill set and temperament. Some of the food presentations were absurd.

✅ Trip Verified | In December my husband and I flew to Mauritius: a 2 week holiday after a busy year (at 61 and 63). We were going to fly Business Class (for the first time) ; we were so excited to leave. This trip was going to be more than amazing... and it was - apart from the experience with Air France. The departure flight was disastrous due to the heavy turbulence. It was so bad all night long that we couldn't fold down, just bad luck due to the weather conditions. The service of the staff and crew on board was impeccable. Nothing to say. So far, all good! After 2 wonderful weeks on the spot we check in online for the return flight to Belgium (via Paris) and discover that we are not sitting next to each other. We call AF Brussels and an arrogant Dutch lady (merger KLM) tells us that we only had to pay 150 euros per person/one way to sit next to each other, on top of the Business price. Good to know! But that was just the beginning of the misery. On Christmas Day, December 25, the alarm goes off at 5 am to take us to the airport at 6:30 am for our flight home. Then my husband saw the email that AF had sent at 4 am. 1h30 delay on arrival in Paris, no more train connection to Brussels and the hotel we had booked in Brussels (145 euros) was unfortunately too late to cancel. We called AF Brussels, where a Dutch lady, even more arrogant than the previous lady, told us that we had to book a hotel on arrival in Paris and file a complaint. Good to know! The flight to Paris went very well and we arrived in Paris. After asking for explanations several times, we finally found the right place and joined a long line of passengers who were in the same situation as us. A lady offered us a night at the Ibis or the Melia, but before we got there, we had to: - Pick up our suitcases (15 minutes walk) - Crossing the entire airport with the suitcases to find the train to the hotel (20 minutes walk) - Searching for the hotel outside without lights for 20 minutes and this at almost midnight. The happiness of two weeks in paradise in Mauritius quickly disappeared. After a short night, we have to leave again at 5:30 in the morning to take the train to Brussels. On December 26, we finally arrived home at 2:00 p.m. (we left on December 25 at 6:30 a.m.), so it is not possible for us to go back to work on December 26 as planned! What an unforgettable Christmas! But it is not over yet: AF informs us that the delay does not entitle us to compensation/damages due to the bad weather conditions, where there was not a single cloud and the sky was oh so clear. They lie and deny all responsibility… as if it were our fault! We travel often, but in all the years we travel economy class, we have never experienced such an unfair situation: no respect for travelers and a dishonest airline. Conclusion: Mauritius is a dream, but AIR France is a nightmare! (I hardly ever comment online, but this time I had to do it to prevent other passengers from having the same horrible experience!).

✅ Trip Verified | Copenhagen-Paris 31 December 2024 on a newer A220-300. Everything went close to perfect; AF is one of the best European carriers. I have status in their Flying Blue program and was recognized as such throughout. Check-in, lounge access (3 options), and boarding in CPH was a breeze. Got my favorite exit row seat. New Years champagne served onboard to elite card holders - without even asking. Tasted also the different wines from business class. Got an airline special souvenir: a black AF-branded baggage tag. Only minor drawbacks were their claimed inability to check in my luggage beyond Paris, modest sandwich catering onboard, and no hot food options. All remaining 100+ sandwiches were dished out after serving, assisting those who were further hungry. Flight on time, very affordable, got the perks from being frequent flyer despite being on the cheapest economy light ticket. Luggage in Paris quickly out on the belt. A legacy carrier, strongly recommend.

✅ Trip Verified | Increasingly more expensive the plane ticket and the service in addition to increasingly smaller spaces. I paid extra for a space in the hallway where every time the flight attendants passed by at full speed, they would bother me and hit me or throw the curtain over me, without even realizing it. Old plane, disgusting bathroom. The human service of the employees inside the plane was very unpleasant. After more than 8 hours of flying, they gave me a piece of bread with cheese inside that I did not eat. The Airfrance office in Havana in Cuba also treated me poorly and tried to charge me more for an extra suitcase than necessary. Cada vez más caro el billete de avión y pero el servicio además de espacios cada vez más reducidos. Pague extra por un espacio en el pasillo donde cada ves que pasaban los sobrecargos a toda velocidades, me molestaban y golpeaban ó med tiraban encima la cortina, sin ni siquiera darse cuenta. Avion viejo, baño asqueroso. El servicio humano de los empleados dentro del avión, fue muy desagradable. Después de más de 8 horas de vuelo, me dieron un pan con queso dentro que no me comí. . El la oficina de Airfrance en La Habana en Cuba también me trataron mal y intentaron cobrarme más por una maleta extra que lo necesario.