✅ Trip Verified
| Los Angeles to Paris CDG. After being a loyal AF customer for all flights to Europe, this trip is the last straw. I keep hoping they will turn things around but things are only going downhill. First, my biggest complaint has always been cleanliness. Most of the times, I fly business and even in business the seat areas are filthy. I always bring wipes to do it myself. No matter how many times I've left this feedback, nothing changes. On an international flight, cleaning down the seating areas is not too much to ask. Besides this, I got to experience premium economy recently due to no availability in business at all. It was underwhelming to say the least. Seats were uncomfortable, service was minimal, and in general nothing validated the up charge from economy. The biggest reason I will no longer fly AF is the lack of customer care from phone support to airport I experienced recently. What is going on with them recently? Anytime you need phone support the answer ranges from "nothing we can do" to "you'll have to ask at the airport." At the airport, at CDG, presumably their home base where services should be stellar, lines of 20+ were building up due to lack of personnel at all check-in points. Literally 1, maybe 2 in some lines, check in agent for all lines regardless of status or priority. What's more? They have people waiting with absolutely no distinction between checking in for foreigners vs EU residents and yet we get to the front after 30+ minutes in line and tell us we need to be in another line. Which looks like it's going to be at least 1 hour with one agent at the desk with 20+ people in line and building! Ask for help. They just ignore you by saying not their problem with a shrug of their shoulder. Seriously AF and it's workers with their haughty attitudes needs to realize with no customers, there's no airline, and subsequently no jobs. Whatever the internal issues and gripes are between the company and it's workers, paying customers should not have to feel like beggars asking for service that we paid for.