Air France

Not Verified | We had four tickets to New York to fly September 2020, it was June and we didn't even know if would fly or not so we decided to cancel it in advance thinking they would return the money as they said they would only charge us with a small amount. Our surprise was when they took 75% of the total amount! They only return 25% of the ticket and didn't even provide a voucher. This was the worst customer service I have received.

✅ Trip Verified | This is the worst company ever! I really suggest you avoid Air France. I booked a ticket for a trip in March 2020 which was canceled due to covid. We are in February 2021 and I still have not got my refund! They are just so rude and arrogant! If you don't want to waste your money, you better chose another company.

✅ Trip Verified | On 10/03 Air France employees refused to let my mother board a flight from Nairobi to Atlanta via Paris. She requested that the employees at the airport to cancel and reimburse the full ticket fee and I also called customer care to help resolve this issue. However, we have not gotten a full refund of my cancel ticket. This airline allowed passengers to purchase airfare tickets three days to travel day with a layover in Paris, France without warning that passengers travelling to America will not be allowed in Europe. Upon arrival at the airport, they refused we board the flight to Atlanta, GA. Customer service was extremely rude, I was on hold for at least 2 hours trying to reschedule my flight or get a refund - none of which happened. If laying over in Pairs, France they will require you to get a mandatory visitor visa.

✅ Trip Verified | I was very impressed with the way the Air France staff handled everything, from my departure in Barcelona to landing in Mumbai. We experienced bad luck with the weather, we were going to land in Mumbai before time but there was a storm and we had to divert to Bangalore and refuel before we could head to Mumbai when the weather got better. Overall the experience was so bad, but you could not get frustrated at the airline because they were so understanding and reassuring. While we had an additional 5 hours of just sitting around and waiting, they had to do extra hours of very hard work dealing with frustrated passengers! Just wanted to leave a positive review for how polite the flight attendants were, how much they smiled and looked after me!

✅ Trip Verified | When buying tickets Istanbul to Cancun via Paris there was a warning about the documents to enter Mexico. In fact, they were not allowed on board, because there was no transit visa. How was I supposed to find out about this? in the end, the money was not returned, no other options were offered, I had to fly with another airline. I understand that this is a problem of the government, and not the airline, but why did I find out about this only when checking in?!

✅ Trip Verified | I purchased a ticket from Los Angeles to Tunis with a connecting flight in Paris. The security that allows people to board did not allow me to fly. I presented her with all the documentation needed to fly to enter Tunis. They claimed that I they would not let me fly because I’m American, and these are circumstances of covid 19, and I had to purchase a ticket. I wound up flying to Turkey where I had no problem flying to Tunis. Air France allowed me to fly from Los Angeles to Paris and then did not allow me to fly to Tunis? My ticket to Tunis also had a returning flight back to the US which they canceled. I spoke with the manager in the Paris airport and she told me to figure out how I’m going to get home. Air France also managed to lose my luggage. Up until now I have only gotten one of the two luggage. The entire experience was a complete nightmare I will never fly with Air France again.

✅ Trip Verified | I had a very bad experience with this company. Booked a flight and had to cancel - cancelled within 1 hour from booking - was promised I would get a refund within 24h but never received any refund. After more than a month and at least 20 calls to customer service later, I received 280 dkk instead of 284.93 euro that i paid for the tickets. This equals 38 euros out of the total of 284.93 euro! After this I called the customer service about 10 times and each time had to explain what happened and each time I was promised they would correct it yet it took me 10 phone calls to have a case created and after that i have not heard anything for a month. Today I called again and was promised the agent would follow up and call me today - noone called hence I called again. I was transferred to another department that never answered the phone hence I called again and the lady could not even send me an email stating when I would get the remaining of my money back. She only said that she thinks that I will have to wait for 3 more weeks which means after more than 2 months of waiting for a reimbursement that was supposed to be executed within 24h - in best case scenario I will have to wait for 3 months. I was a happy AF customer but now with this bad customer service, I will go elsewhere.

✅ Trip Verified | So I am one of the old farts that loves flying in the old 747 and 767s. However it is difficult to be unimpressed by the A350. Air France's set up is attractive, this aircraft looked very new indeed and was very nicely presented. New economy seats are all uncomfortable in my experience and this was no exception. I had 3 seats to myself so I was very comfortable but had I been in a full plane this would have been a long 11 hours indeed. The seat is pretty hard, the legroom is not bad for the class, one of the benefits of hard seats is their shape seems to generate a bit more space for the person behind. Entertainment system is good but not brilliant like Emirates system. I think you need to download an app before flying to access their wifi. The food was really disappointing. Pasta in a tomato sauce with a grain salad. I know Air France has meals available for purchase prior to flying, it would seem they are trying to push people in that direction as the free option was pretty poor. Staff we generally good, one steward hassled me for not wearing a mask at a time I was drinking water, really annoying but generally the staff were nice. Flying conditions were grim but the A350 skipped above the trouble at 40000 feet, it was bouncy but less modern aircraft would have been all over the place. I am being persuaded by the new kids on the block! All in all decent flight, price was good but Air France can do much better on the food.

✅ Trip Verified | There was a possible delay with the first leg but information was provided all the time. The service was extremely nice and polite. The aircrafts were comfortable but have some dust on the side of the seats by the windows. There was complementary basic wifi on the second leg.

✅ Trip Verified | If your 2 pieces allowed (1 carry on + extra) weigh more than 12kg you will be charge 45 euros. They will check your bag weight on terminal 2f before security check there is a lady there. My bag was carry on 10.2 kg and extra bag was 4kg ( my laptop is heavy) a 45 euro charge.