Air France

✅ Trip Verified | Personnel attitude make the difference. On the way to Paris (see previous review) , everything went smoothly. Not on the way back. One of the rudest boarding I faced. Unpolite staff. No smile, no education. It seemed that we were bothering the two ladies. We entered the aircraft at a high level of stress. Turbulences and stress cockpit did not help then.

✅ Trip Verified | Very quick check-in, boarding, flight and luggage delivery. Free coffee and soft drinks as well as a nice madeleine. Smiling employees everywhere. Perfect option for the route

✅ Trip Verified |  I was very happy with my overall experience. Staff was super helpful at the airport, not to mention the friendliness of the crew and captains onboard. On most airlines, the crew are either super salty or sickly sweet, and I would say this one was friendly and professional with authenticity. Flight was on time, arrived at CDG early, and all of our baggage made it to our final destination. I've flown with most airlines at this point, as I'm American and have to fly back home often to see family. I've had so many bad experiences with things not working properly, rude staff, unwillingness to help, unexplained cancellations, lost baggage, etc. This is one of the best flights I've been on. Spend a little extra to have the AF / Delta experience.

✅ Trip Verified | I had a tight connection in Paris and knowing AF's tendency to lose luggage, I took a normal carry on bag. The guy weighing the bag was a real jerk and forced me to go check the bag. One would think that a simple one way flight without any connection would be easy enough, but apparently not. They are still searching for my bag; the problem is probably further compounded by the fact that the gate agent put somebody else's name on it. I am never flying Air France again - this was the final straw after many bad experiences and screw ups

✅ Trip Verified | Problems encountered during my trip on flight AF655 on April 14th from Dubai to Paris. Due to the health issues of the captain we had to make an emergency landing in Vienna, where we were disembarked by bus at Terminal 3 around 4 am. Upon arriving at the terminal an airport employee told us to go to the Air France counter at Terminal 1. At the counter, the hostess told us to go back to Terminal 3, where an Air France hostess would assist us. So we returned to Terminal 3 (after spending over an hour queuing at security) to once again find no Air France representative. I called Air France customer service multiple times, asking to be transferred to another flight (there were over 6 Vienna-Paris flights in the morning, including 3 Air France flights with available seats, as I checked on the internet). After being told that a seat was being reserved for me on the 10:05 a.m. flight, I was later informed that it was no longer possible but that I would be called back. I never received a call back, and despite my reminders, no solution or alternative was ever offered to me, nor was I kept informed. I spent over 10 hours in Terminal 3 during which time I was never contacted or met with an Air France representative, and I was never kept informed about the progress in resolving the issue. Five days later, I received a generic letter from Air France with vague apologies, congratulating themselves for doing their best to resolve the problem and minimize its impact on passengers.

✅ Trip Verified | We traveled with Air France and had nothing but issues. We had a cracked screen in row 12L. The USB port was damaged and the Wi-Fi for the flight did not work. We landed in Boston on the evening of 15th May and waited for baggage claim only to not see our luggage. Staff told us to scan a QR code and fill it out. This is not customer service nor what they get paid to do. Our luggage is still missing.

✅ Trip Verified | We flew Air France to San Jose via Paris for a 2 week holiday returning on May 5th The in flight service was terrible with poor food and the crew did not come round to offer soft drinks or water. On our return flight the pilot announced that the plane was “too heavy” to take off so he offloaded all the luggage and told us that representatives would be available to help us in Paris. We arrived 4 hours late and so missed a connecting flight to Manchester. They knew nothing about the luggage and accused me of lying when I said that our bags had been offloaded. 5 days later our suitcases have still not arrived and Air France seem reluctant to process my claim. They are difficult to contact and have now asked me to list every item in my suitcase (who knows that?).

✅ Trip Verified | I was not able to take this flight. I canceled and they told me because my flight was non-refundable that they would give me a credit. What they FAILED to mention was that if I accepted the taxes back from the flight, it would WIPE OUT THE CREDIT! So I lost $1800.00USD. I called and spoke to their customer service department. I was disconnected several times, dealt with people whom couldn't connect me with a supervisor, and in one instance dealt with an EXTREMELY RUDE individual who told me to go to the website and complain. I will NEVER FLY with this company EVER!!!

Not Verified | Will definitely fly again with them. Very professional cabin crew, very comfortable seats, clean aircraft / bathrooms, wifi poor. Very delicious meal had gluten-free chips which was impressive, ground service was poor. Very excellent value for money, very good entertainment system.

✅ Trip Verified | All crew members were nice, good flight, no complaint there. The seats are not comfortable. The entertainment system is very poor in terms of choices and quality. Almost 1/4 of the headphones in our sector were broken. The table tray unstable. According to the wine list, we were supposed to have an aperitif. Forget it, the seat belt was on until they came with the meal. The dish labelled "beef" contained a sort of strong turkey, the potatoes not cooked enough. My wife choose vegetarian gratin - what you see is what you get. And you are supposed to cut these using wood cutlery. For breakfast, too much sugar and a wrap with mashed meat including peppers. Nice with a coffee. You will not see me again, well done.