Air Europa

A charter flight for Thomson holidays from Humberside to Palma. Flight delayed both ways by around an hour. Inflight announcements from crew totally unintelligible due to heavy Spanish accent and speed of delivery. In flight snack consisted of one small roll with plastic type ham tiny chocolate and half a cup of lukewarm tea or coffee. On our return flight we had an hour of Air Europa promotional adverts on TV all in Spanish - played to an aircraft full of Brits!

Madrid to Havana on Boeing 767-300: we flew with Air Europa as a result of a missed connection in MAD which prevented us from boarding our original flight. It appears that the airline is reserving its better aircraft for U. destinations and Latin America is treated to what's left. This particular B767 seemed OK at first but the seats are very tight and legroom is insufficient if you're over 180 cm/6 ft. tall. Unlike their A330s the 767 only has a few LCD screens across the cabin and you have to bring your own headphones. Throughout the entire flight the PA system was set to such a low volume that it was impossible to understand anything (even in Spanish as the crew's English was traditionally abysmal). Meals were also lacking - a dash after takeoff 7.5 hours of nothing and a small dry ciabatta just before arrival. Perhaps the worst experience came some 50 minutes into the flight: a girl sitting in front threw up in the aisle and the crew took more than 5 minutes to react making everyone extremely uncomfortable. Their solution was to rinse the carpet with cola cover it with a blanket and spray it with aerosol deodorant. Needless to say this method didn't work for long but nobody else seemed to bother (some hours later a second FA saw the blanket on the floor and assumed the girl's father dropped his so she pick it up and promptly covered him with it). Quite simply Air Europa creates a perfect impression of a Latin American low cost carrier and the passenger structure seemed to correspond. If you're looking for a decent flight to Cuba try someone else.

I have never had a worse experience with an airline. Due to lack of personnel on the airport the line to check in took at least 3 hrs in London Gatwick. Due to the above we lost our connecting flight in Madrid although we were told by the personnel from the aircraft that it would wait for all of us. They weren't able to find a flight to Cancun from Madrid the same day so we were sent with Mexicana de next day but not without losing one of my bags first. The bag arrived almost 5 days after to my hotel with contents missing. I have filed official claims and sent several emails and I have had no response from Air Europa.

MIA to MAD onto BCN. A330 about 2/3 full with tight seating however we managed to spread out as there were seats available. Dinner and drinks were served. Inflight movies fine a choice of over ten titles along with various documentaries etc in your own in-seat entertainment setup. Don't forget to bring your own earphones or you'll have to purchase theirs. The connection at MAD was quick as bags had been checked all the way through. The second segment a B737 seating tight with food for sale. Coming back all on time with same minimal service standards. However we got the tickets for about 75% of what Iberia or American would charge for the same route and we got what we paid for.

Paris CDG to Valencia. I was upgraded to the tiny Business class. Very small plastic cup of water or juice was offered before departure by smiling stewardess. Drinks arrive with a small meal - everything in plastic. No champagne but cava Cordon nero meaning a better brand than the one sold in Economy. The difference maybe the only one you don't pay for your drinks in Business! A bit disappointing experience.

We arrived at Miami Airport at 7pm no line for checking in. The staff was professional and helped. Our flight boarded on time to Madrid plane was clean. Food was airplane food staff friendly. Airplane well equipped screen for movies music etc. Our connecting flight to Paris was on time my bags arrived and had no problems.

My flight was from Moscow to Gran Canaria. Being a member of the SkyTeam Alliance they do not care at all about the business class passengers or about the services both on ground and on board. Moscow to Madrid was operated by Aeroflot. The seats in business class are comfortable in A320 crew is helpful. I checked my luggage to Gran Canaria but noticed it on the belt in Madrid. I have informed airport officials Air Europa representatives about the fact that by mistake my luggage was in Madrid though it should be passed to Gran Canaria. They assured me that in 10 minutes the airport staff will pass my luggage to my next plane. On the boarding gate I have asked to check that my luggage was on board. The representative of Air Europa assured me that the luggage was inside. When I arrived in Gran Canaria - my luggage was not delivered. The investigation revealed that it was still in Madrid. The ridiculous thing is that the situation is being repeated for the second time. Never will use Air Europa any more. Flying Gran Canaria to Barcelona business class the plane is ok crew is rude and not friendly. The food is very slight seats are as in economy class. Barcelona to Moscow the check in procedure is awful. The business class counter did not register business class passengers for Moscow as the flight was operated by Aeroflot.