Air Europa

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 500 reviews
4/10
3 star Skytrax Rating
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3/10

Air Europa customer review

(United Kingdom)

London to Gran Canaria via Madrid Business Class. Food was disgusting tiny portions on plastic plates. Worse than economy on most airlines. Service was non existent. This is not a real business class. Never again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Air Europa customer review

(Netherlands)

Amsterdam via Madrid (with transfer) to Punta Cana Dominican Republic and vice versa. Old airplanes. No screens in the headrest in front of you but general screens that didn't all work. The sound didn't work the reading light didn't work the crew decided to switch off the lights (on a day flight). I couldn't read without a reading light I couldn't watch the movie without sound. Bad service no hostess to guide us through Madrid airport for our transfer and very limited legroom. The limit was that we had to pay 20 dollars per person when we were leaving the Dominican Republic. This wasn't at somebody from the Dominican customs but at the desk of Air Europa. When I pay the full price (a lot more than last year when we could fly directly with KLM) I expect good service. Never again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air Europa customer review

(United Kingdom)

Flew London - Madrid - Caracas and return. Cheap on time comfortable adequate leg room (I'm 6' 4") but suggest seats B or G on the aisle.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air Europa customer review

(United Kingdom)

London Gatwick to Madrid in Oct 2012. Ordered extra legroom seats for 20 euros each way checked in online too. Check-in was quick boarding was on time and took off at the correct time - no delays. Staff onboard were able to speak both Spanish and English and sold a range of snacks drinks and other items - very reasonably priced and able to take credit cards. Flew on a Boeing 737-800 and an Embraer 195 jet aircraft. Flight itself was faultless - very comfortable seating heating in cabin was very good - excellent airline will look forward to flying them again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

Air Europa customer review

(France)

ORY-MAD-ORY. Got upgraded both ways but Business class service rather inconsistent. Outbound B737-800 - cabin too hot comfortable leather seats with decent legroom blocked middle seat. Got some newspapers and a welcome juice in a plastic glass. After takeoff purser offered another juice and some peanuts - and that was it: No meal on a two-hour- flight! Inbound Embraer 195 - I like the 2x2 seating configuration cabin freezing cold. Neither newspapers nor welcome drink. But got a small cold tray as dinner. Cabin crew served some coffee then disappeared until landing. Lounge in MAD fairly spacious - good drink selection but disappointing food offer with only a few nibbles. Ticket fare quite competitive and I appreciated the upgrade gesture - but would definitely not pay for Business class.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Air Europa customer review

(United Kingdom)

Flew Gatwick to Madrid then Madrid to Lima yesterday and was pleasantly surprised. After reading the reviews below I was expecting a horror story. First flight took off on time. Second flight took off 45 minutes late but landed around 45 minutes early. Seats are comfy enough not amazing. Staff were pleasant. Food was better than a lot of other airlines I have been on. Considering my flight only cost about 580 pounds booked two days before departure I would say it is excellent value for money. Similar fares to Lima were costing around 900 pounds. Perhaps I just got lucky but I would give Air Europa the thumbs up.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Air Europa customer review

(Spain)

Flying MAD-JFK and back. First flight not bad taking off near the right time flying with a relative comfort and arriving ok. But the way back - the flight supposed to be taking off at 10pm was delayed and delayed and delayed. After 5 hours waiting for any information it was cancelled. The staff were polite but really ineffective. Instead of taking a passenger list and assign them a hotel it was a "first come first served" without any control. Next morning no Air Europa staff appeared. Finally at 3pm a bus took us to the airport. At the airport Air Europa lanes were empty no staff. After half an hour someone appeared. Fortunately we were at the right place and took an advanced place in the lane. Very fortunately because only 30 passengers were assigned a flight that day at 10pm. No additional information for the rest of passengers just lane shut down and good bye. Finally with an additional delay of two hours we left JFK. As a final screw our luggage was not flying with us so we needed to wait additional 24h to have it.
Seat TypeEconomy Class
Value For Money 12345
no
4/10

Air Europa customer review

(United States)

You really do get what you pay for. They are cheap and that's what you should expect on board. Their boarding desk in JFK is in the back of the airport with no signs to help you locate it. The line is absurdly long and you get the impression when you give them your luggage that you may never see it again. The security check also left a little something to be desired in terms of safety. On board my TV did not work and my chair did not recline. It was a great flight from NY to Madrid! If I was not so cheap I would go elsewhere and will in the future.
Seat TypeEconomy Class
Value For Money 12345
no
3/10

Air Europa customer review

(United States)

Milan-JFK with a 4-hour layover in Madrid. When I asked to confirm my exit row seats on the Milan-Madrid flight assigned on the phone we were told by the gate agent that we had them - row 9 of the 737. That somehow didn't sound right but two agents couldn't be wrong. Of course these were normal economy seats with the spacious 30-inch pitch that tall people love. Luckily the exit row seats (actually row 14) were open and we grabbed them just when the door closed. On Madrid-JFK leg I had paid for the "extra room" economy seats something I found out was available by chance on the AE web site. But remember that gate agent in Milan who assigned row 9 as exit? She somehow did know enough to recognize that the assigned "extra room" seats were actually a bulkhead row with no extra room. It took several conversations in Madrid to secure actual "extra room" seats which are in fact exit rows on the AirBus. This saved the trip back to JFK from being a miserable disaster. We were lucky I guess that things sort of worked out. But I hate to think how many travellers are victims of a staff that needs to go back to basic training. How does this airline function?
Seat TypeEconomy Class
Value For Money 12345
no
5/10

Air Europa customer review

(United Kingdom)

Flights to Gran Canaria. If you book from the UK and select seats online they won't be there when you get to the airport and you will end up at the back of the plane as we did the connection in Madrid was horrendous and all our liquids including duty free was taken off us because we had to connect by bus in another terminal! The flight to Gran Canaria was good. The return was the same at check-in seats we had booked via the UK were not there we were offered rows at the back of the plane on the flight from Madrid to London the change at Madrid was the same horrendous with lots of furious passengers due to the heat no air conditioning in the transit lounge and very little time to catch the next flight. Planes on all occasions never used a gate once everyone was via bus so the flight time is good but the rest of it was bad. We had 75 minutes to make our connection after we touched down but we were so far away from the terminals by the time we arrived at the plane it was 10 minutes before take off and people were still getting on 15 minutes after we should have taken off - this happened both ways!
Seat TypeEconomy Class
Value For Money 12345
no