Air Europa

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 432 reviews
4/10
3 star Skytrax Rating
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7/10

Air Europa customer review

(United Kingdom)

London Gatwick - Madrid - Tenerife North they had the cheapest fare on the route. I checked in with no problems at Gatwick but as soon as I got through security I saw that my flight was delayed by 1.5 hours - could have been communicated at check in. This meant that I would miss my connection. Onboard crew apologised for the delay (which was due to the aircraft waiting for passengers transferring from a delayed Buenos Aires flight - but lots of people on my flight were transferring across Spain and to Caracas and missed their flights.) The seats were comfortable and crew very friendly. On arrival in Madrid people were waiting for us to give new boarding passes. I was put in business class on a Spanair flight 2 hours later and Air Europa paid for a meal and to use their lounge. To top things off Tenerife North was closed due to bad weather and we had to divert to the south airport. All in all it was all very annoying and a long day but Air Europa dealt with everything well and as best as they could.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Air Europa customer review

(United States)

LIS-MAD on a regional Embraer aircraft. Economy seating which was only distinguished from business by a curtain (seats exactly the same). Ticket agents were pleasant no line and efficiently provided boarding pass. At the gate agents announced the flight orderly line and boarded the plane from the jetway. Aircraft seemed new seats were somewhat cramped for a 6'1" pax. Refreshments were served. Arrived on time without any delay. Was out of the airport in less than 15 minutes.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

Air Europa customer review

(United Kingdom)

Gatwick-Madrid-Caracas. Overall not very pleasant but if you really need to save the difference in fare go for it. Pre-departure communication is very poor regarding e-tickets check-in etc. Checking in I had no problems having arrived about 1.45 before flight. Gatwick-Madrid was delayed nearly two hours.As a result I had to charge through Madrid airport to my gate where the connection to Caracas was waiting replete with angry Venezuelans. I found the staff very pleasant and accommodating and their English was very good. Food was bad worse than usual. The planes are in a bit of a state with reclining chairs needing to be manually pulled back into upright position that kind of thing. No problems with baggage. Overall I would probably have preferred to pay slightly more for TAP (Portugal) or another established airline.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Air Europa customer review

(United Kingdom)

Gatwick to Madrid and on to Cancun - flight late only just made connecting flight. Return home economy - worst flight I have ever done. Food inedible no water until two half hours into flight and none until almost landing ten hours later- requests for drinks ignored by very rude staff. All announcements in Spanish and not had a reply to my email complaining.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Air Europa customer review

(United Kingdom)

London to Caracas and back. Modern aircraft clean and pretty much in working order. Couldn't find cheap flights to CCS until Air Europa flights came up and were significantly better priced than everyone else. Flights between London and Madrid on tiny plane and had to pay for onboard food and drinks but perfectly acceptable. The transatlantic flights were great good leg room decent food and film on demand service (limited choice). Would use them again to get to Latin America.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Air Europa customer review

(United Kingdom)

A charter flight for Thomson holidays from Humberside to Palma. Flight delayed both ways by around an hour. Inflight announcements from crew totally unintelligible due to heavy Spanish accent and speed of delivery. In flight snack consisted of one small roll with plastic type ham tiny chocolate and half a cup of lukewarm tea or coffee. On our return flight we had an hour of Air Europa promotional adverts on TV all in Spanish - played to an aircraft full of Brits!
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Air Europa customer review

(Slovakia)

Madrid to Havana on Boeing 767-300: we flew with Air Europa as a result of a missed connection in MAD which prevented us from boarding our original flight. It appears that the airline is reserving its better aircraft for U. destinations and Latin America is treated to what's left. This particular B767 seemed OK at first but the seats are very tight and legroom is insufficient if you're over 180 cm/6 ft. tall. Unlike their A330s the 767 only has a few LCD screens across the cabin and you have to bring your own headphones. Throughout the entire flight the PA system was set to such a low volume that it was impossible to understand anything (even in Spanish as the crew's English was traditionally abysmal). Meals were also lacking - a dash after takeoff 7.5 hours of nothing and a small dry ciabatta just before arrival. Perhaps the worst experience came some 50 minutes into the flight: a girl sitting in front threw up in the aisle and the crew took more than 5 minutes to react making everyone extremely uncomfortable. Their solution was to rinse the carpet with cola cover it with a blanket and spray it with aerosol deodorant. Needless to say this method didn't work for long but nobody else seemed to bother (some hours later a second FA saw the blanket on the floor and assumed the girl's father dropped his so she pick it up and promptly covered him with it). Quite simply Air Europa creates a perfect impression of a Latin American low cost carrier and the passenger structure seemed to correspond. If you're looking for a decent flight to Cuba try someone else.
Seat TypeEconomy Class
Value For Money 12345
no
na

Air Europa customer review

(Spain)

I have never had a worse experience with an airline. Due to lack of personnel on the airport the line to check in took at least 3 hrs in London Gatwick. Due to the above we lost our connecting flight in Madrid although we were told by the personnel from the aircraft that it would wait for all of us. They weren't able to find a flight to Cancun from Madrid the same day so we were sent with Mexicana de next day but not without losing one of my bags first. The bag arrived almost 5 days after to my hotel with contents missing. I have filed official claims and sent several emails and I have had no response from Air Europa.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Air Europa customer review

(United States)

MIA to MAD onto BCN. A330 about 2/3 full with tight seating however we managed to spread out as there were seats available. Dinner and drinks were served. Inflight movies fine a choice of over ten titles along with various documentaries etc in your own in-seat entertainment setup. Don't forget to bring your own earphones or you'll have to purchase theirs. The connection at MAD was quick as bags had been checked all the way through. The second segment a B737 seating tight with food for sale. Coming back all on time with same minimal service standards. However we got the tickets for about 75% of what Iberia or American would charge for the same route and we got what we paid for.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Air Europa customer review

(France)

Paris CDG to Valencia. I was upgraded to the tiny Business class. Very small plastic cup of water or juice was offered before departure by smiling stewardess. Drinks arrive with a small meal - everything in plastic. No champagne but cava Cordon nero meaning a better brand than the one sold in Economy. The difference maybe the only one you don't pay for your drinks in Business! A bit disappointing experience.
Seat TypeBusiness Class
Value For Money 12345
yes