Air Europa

I took the JFK to Madrid in Business class - the food was well below average the service was ok the crew did not care about customers and had fun all night on my return flight in the kitchen making the business class customer sleep impossible. On the round trip I had 2 hours delay in NY and 1 hour in Madrid. I was told to be lucky because the day before they had 10 hours delay. On the entertainment side 5 movies which are the same on both legs. I won't fly them again!

MAD-LIS. I did my check-in passed through security and waited for boarding. I was expecting they would make an announcement for boarding which they didn't. Since I was sitting with my back to the gate I didn't see the boarding and missed my flight. I stayed calm and I was trying to figure out what to do but the boarding agent was very rude instead of helping me reschedule another flight she referred me to the ticket office and I needed to pay another ticket. Instead of flying with this company I bought a ticket with TAP Portugal instead.

Barcelona to Madrid (evening flight) - apparently it is well-known for the "normal" practice of the Barcelona Barajas Airport to decide how luggage is to be handled on flights and Air Europa is aware of this practice. Once our luggage was checked in with Air Europa they handed over control to the Barcelona Airport personnel. Upon our arrival in Madrid and after waiting for over 1 hour with no one overseeing the luggage area we finally found a company called Ground Works who provided this information about the workings of Barcelona Barajas Airport's working procedures with regard to luggage not arriving with the passenger(s). A total of over 2 hours of sleep lost from that learning experience. Still waiting for communication and luggage!

PMI-BCN. Fast check-in. 35 min flight without service - as expected. Very comfortable plane arrived on time. Definitely recommended.

Valencia to Paris in May. The service was very poor and treating the customer as baggage. Boarding time was not accurate and took a very long time to be ready to be push back. The cabin was very dirty and not cleaned. The cabin crew were not willing to serve customer and didn't smile or show any appreciation to the customer.

Barcelona to Ben-Gurion airport on 16 May 2013 departing Barcelona at 00.35. My wife and I were sat in row 8seats E and F. Duration of the flight was more than 4 hours and cabin staff served passengers more than 3 hours into the flight with cold drinks only and a sandwich. As we were served with cold drinks I asked for a cup of tea I was told there were no hot drinks on this flight. It was very cold in the cabin and passengers asked for blankets which were not available. Not acceptable that no blankets were available during such a flight.

Yesterday I flew from Malaga to Paris with Air Europa which was a code share with KLM. Being 6'5" does have it's advantages but not when you are flying on a Boeing 737-800 in economy. I know this from several past experiences. That is why I was pleasantly surprised when the customer service agent at the check in counter offered me an extra room exit row seat without me even having to ask. From check in to landing everyone was totally professional and courteous. Nicely done Air Europa.

We (spouse and myself) used AE for a return trip to Cuba via Madrid. Though in most ways the airline was acceptable rather than good or better the food was unspeakably bad. The evening meal was something that passed for pasta - in truth it was a congealed mess not warm and in no way tasty. Breakfast comprised a box with a roll with a tiny blob of butter and a piece of processed meat thrown in. Completely unacceptable. I will not fly them again.

I thought this airline was very good. 23kg for luggage so I took some golf clubs. Flight was cheap. The service onboard was limited but it didn't need to be overcomplicated on a 2 hour flight from London to Madrid. Flights were on time and got to the destination a bit early both ways. Luggage was on the conveyor at the other end as soon as I arrived.

BRU-MAD return flight on E195. Planes are new and clean. Seats comfortable and reasonable leg room. Flights on time. Food for purchase no IFE (which is normal on a 2 hour flight). Flight attendants very nice. Good value for money!