Air Europa

I took a business class return flight from Amsterdam via Madrid to Lima Peru. The first leg from AMS to MAD was done with a smaller embraer aircraft. The leg space between the business class seats were the same as for economy which is not acceptable as I am mainly paying the higher price to have the comfort on board. The AMS business lounge was fine and ground service too. Arriving in Madrid I had 3 hours in the business lounge in Madrid. The difference was big. Mostly pre-packed food (sandwiches) in the fridge no choice of warm food. It was quite busy there and after a while all tables were littered with the plastic packaging. Nobody seemed to be responsible for cleaning it up. It looked very messy. This is definitely not how I would like to travel when I pay business class. With 1.5hr delay we took off for Lima. There was almost no equipment on board which you would expect in a business class. No entertainment in the seats no flight deck information channel. Instead we got an apple IPad with some films on it. Flight information (like distance ETA speed etc) was only available on three fixed screens in the cabin if there were no adds or other films. English newspapers: nothing! All overhead lockers were covered with oily finger/handprints from the mechanics. The excuse was that due to the delay they had no time for a proper hand over and cleaning check. The service itself was very good. All ladies were very engaged did their very best and tried to cope best possible with the lousy hardware. They told me that they have addressed the lack of English newspapers and some other issues many time to the management but obviously they management is resistant to improvements. The return flight was the same just that there were no fingerprints any more. So they found at least time for a proper cleaning. The business lounge in Lima was even worse when it came to service and food offering. I don't know why they can get away with this kind of service in South America and Spain. I hope that this will not be the future business class standard around the world.

We were booked on flight from NYC/JFK to Madrid. We were arriving by connection from San Francisco and were checked through from San Francisco to Madrid by the Air France ticketing agent at SFO. On arriving at JFK we went to the Air Europa gate. There were many other passengers in the same situation as us i.e. arriving from other destinations and taking the JFK to Madrid connection with Air Europa. As boarding commenced many of us were told that Air Europa would no longer accept the boarding pass printed at our point of embarkation and that we would have to get boarding passes reprinted. There were 4 agents at the gate doing nothing. They told us to go outside security to get our boarding passes reprinted and then re-enter. We dozen or so passengers started running for the ticketing counters. When we got there there was a huge line. Only one agent was doing ticketing. Our flight was leaving in 10 minutes so I requested that the agent deal with us dozen passengers. It was clear that since we were all unrelated passengers connecting through JFK from different points of origin that the problem was on Air Europa's side. It is not possible that so many agents in so many different airports for so many different passengers screwed up at the same time. We were all in danger of missing our flight but none of the Air Europa agents could be bothered. They said "Next time you should be more careful to make sure your tickets are correct!" Admonishing us as if we were at fault. I looked at the boarding passes we had been given by the ticketing agent in SFO and they looked completely correct. How were we to check if they were "correct"? Finally we were ticketed and we ran to get through security. We had 2 minutes to get through security but the line was 15 minutes long. I went to the line and told the TSA agents about the situation. The TSA agents took the entire group of us and allowed us to go through a fast line in the security. We made the flight but the service we received was extremely rude and unprofessional.

We had booked Air France Toronto to Malaga but the connecting flight Paris to Malaga was with Air Europa. Booked with Premium Economy the seats were uncomfortable. Just before landing I asked when our meal would be served the stewardess very rudely remarked that we were not entitled to a meal When I showed her our ticket she checked her list and there was our names with 'meal' beside it to which she stated 'Well you are sitting in the wrong seats'. We were in fact sitting exactly where we were supposed to according to our boarding pass which they checked on boarding. Thereupon she said "Well it's too late now so what do you want to drink?" I asked for a hot drink too late it had to be something cold. First and last for us with this airline!

The entire service was shoddy and lacked any sort of personal touch or sense of urgency. Some flight crew were pleasant but some just were not. Amongst other things the film selection was poor on the outward bound leg the inward bound was like going back in time! Sharing a screen with fellow passengers and having no control over what you watched and the entertainment is just unacceptable. The controls were temperamental to say the least. I have learned my lesson and I would not fly Air Europa again nor would I recommend their services.

London to Lima via Madrid and return. The outbound legs were ok. London to Madrid is the same standard as Easyjet or Ryanair (no frills). Their plane from Madrid to Lima was acceptable with seatback TVs but a poor selection of films. The food service was limited to a small meal and water. Any additional food had to be bought. Their plane from Lima to Madrid was terrible however. Reasonably comfortable but no individual entertainment. Just two movies and one TV show for a 12-hour flight. Staff were unpleasant and lied about services. Additional food and drinks were offered when the flight was delayed by 2.5 hours without a reason given. Our bags were not transferred to our connecting flight.

Return from New York to Madrid. Boarding was chaotic and the flight was late. It cost 2.00 for ear phones and in- flight entertainment was on shared screens every 5 rows with one very poor movie that I could not hear. When myself and people behind me complained the steward said he would try and fix but in the end just ignored it - zero in-flight entertainment! Food was awful i.e. overcooked pasta with some sort of meat in congealed salty gravy with stale bread and for breakfast a tasteless croissant with some processed meat served up with cold tea and warm juice. The air conditioning did not work and there was no individual blower. In complete contrast we travelled from Madrid to New York with Delta and everything about the flight was excellent. Boarding was well organised staff were friendly and attentive the food very tasty the in-flight entertainment with individual interactive screens and free ear phones was superb with a wide choice free on-demand music films TV etc. The seats gave a lot of leg room with excellent air conditioners and individual blowers. What a terrible end to what was a holiday of a lifetime!

My family traveled recently round trip from New York to Madrid. It was our first time flying Air Europa and this airline was terrible. The boarding process on both ends was nothing more than a stampede toward the gate. They tried calling by row but as people pushed forward they gave up and boarded everyone. The crew was inattentive at best. If you wanted something you had to go interrupt their private conversation in the back of the plane. The food was horrible. They served some hot dog on a pastry thing which was disgusting. The worst part was when we checked in and rather than our reserved seats together we were given middle seats scattered around the plane. When we tried to resolve this through the agent and later a manager the response was basically "tough luck take it or leave it." I would have to be extremely desperate to fly this airline again.

Business class round-trip JFK-MAD. The bad: their computer systems reservations and website are very deficient compared to other airlines. Not much information or interactive ability available on English Language website (examples: no seat maps no online check in or even online viewing of reservations). Disorganized: the reason I got to fly business on my return was because they lost my reservation (luckily I had my receipt) and I had paid for an exit row seat. The good which over rode the bad: they made things right with my reservations at the ticket counter and bumped me to business on my return flight. The agents on the phone were helpful and the service on the plane and at the counters was excellent and friendly (though not quite as organized as an American carrier). Good food nice planes (A330). Business seat headrests push your head forward though when in upright position which can be uncomfortable.

I took the JFK to Madrid in Business class - the food was well below average the service was ok the crew did not care about customers and had fun all night on my return flight in the kitchen making the business class customer sleep impossible. On the round trip I had 2 hours delay in NY and 1 hour in Madrid. I was told to be lucky because the day before they had 10 hours delay. On the entertainment side 5 movies which are the same on both legs. I won't fly them again!

MAD-LIS. I did my check-in passed through security and waited for boarding. I was expecting they would make an announcement for boarding which they didn't. Since I was sitting with my back to the gate I didn't see the boarding and missed my flight. I stayed calm and I was trying to figure out what to do but the boarding agent was very rude instead of helping me reschedule another flight she referred me to the ticket office and I needed to pay another ticket. Instead of flying with this company I bought a ticket with TAP Portugal instead.