Air Europa

London-Madrid. I reached Gatwick airport very early since it was the first time travelling with my 6 month baby daughter. When we got there there was already a little queue which was really slow. Once we got to the check-in desk I was told my baby does not have a boarding pass so they needed to run further checks. We had to wait about an hour. Finally when almost all passengers were on their way to the gate this guy came telling me that there is no problem and we can go. It was quite a distance to the gate so had to run with my baby. They forgot to put the sticker on the pushchair so I had to demand one in the gate. I have to return tomorrow then I am not coming back to this company anymore!

Travelled from Gatwick to Havana via Madrid. No delays. Checked in online both ways and managed to get 2 seats together an aisle and a window both ways. Take your own inflight entertainment as it is almost non existent a small screen hardly visible with Spanish movies. The food is almost in edible so we took our own. You can get water anytime by walking up to the cabin rooms. A cheap alternative to the Virgin flight which is almost impossible to obtain in the school holidays unless you book a year in advance. It is also about££300 more each! Boarding was much quicker and the 2x4x2 seating makes it quite pleasant as the only person you have to disturb is your partner.

BRU-MAD-BRU - first time I have used Air Europa and I was impressed. Nice Embraer 195 aircraft on this route (2x2) both flights on time professional crew (far better than Iberia) easy and clear online booking procedure including free bag seat selection/change free no charge if you don't print the boarding card yourself. Overall a good experience and no hesitation to use them again for short haul flights in Europe.

I fly very often (1 round trip/month) VGO-MAD-ORY. I am very satisfied with the service offered. VGO-MAD always on quite new E195 with good legroom MAD-ORY with E195 or B737 in very good shape. On the first flights of the day you get free newspapers. Very good telephone customer service. I do not know about the quality of food as I never pay for it on the flight. I'd definitely recommend flying Air Europa in short-medium haul flights.

Flew from BRU to BUE via MAD and was quite satisfied. Pretty cheap tickets but found the flight enjoyable. Seats are comfy with good recline legroom ok and flight entertainment is good many movies. Quality of the food should be reviewed.

Flew LGW-MAD-CSS and back several times and - given the circumstances - AE did their best to get me from A to B. They allowed extra baggage (inexpensive rates paid prior) on top of a generous promotional allowance they provided overnight accommodation in Madrid when then London leg got cancelled and later re-booked fine Spanish wine (though this gets curtailed). True not the best food but it matches the price the worst uniforms in the world and their (lack of) sleeping arrangements (very 80s) only support this. I imagine the poor service is due to a lack of feeling international.

Sao Paulo - Madrid early January. Late night flight was delayed by almost one hour because of how chaotic that airport can get at night with so many long haul flights leaving at the same time. When on board only very cheap orange juice was offered as a drink. Staff were pretty careless in general I would even say the male attendants looked slightly scruffy. Before take off they were just giggling and eating at the front of the plane. Meal service was rushed and not even menus were handled in stead chicken or pasta were offered. IFE was slow difficult to understand and very poor in general. What really shocked me about this flight is when I woke up after sleeping a few hours is finding half of the crew sleeping in the empty business class seats! I've always seen a few reserved ones for the pilots but I never expected seen so many! On the other hand very comfortable seat and I managed to arrive to Madrid all fresh but the quality of the inflight service was bad possibly the worst crew I've ever had.

The LGW-MAD-HAV was turned into a hellish ordeal from a truly terrible airline. I've flown with a great number of airlines - this is the worst. We paid over £750 pp person and were treated far worse than you would expect on an Easyjet/Ryanair flight. Old aircraft no in-flight entertainment to speak of woefully (and deliberately) unhelpful staff food was awful cramped seating.

ORY-MAD-BUE round trip. Nice staff cheap tickets but poor food and IFE on MAD-BUE. Inflight plan map already available on 90s for other airlines. Seats Ok but airplane needs to be revamped especially bathrooms. Hope new A330 will be better. ORY-MAD with an embraer and back with a new generation 737 800 definitely better.

LGW - Madrid - Havana and return. The short haul aircraft was suitable for the length of flight but the long haul was pretty primitive! Old looking plane some bleached flickering unviewable screens dotted about for those that speak Spanish! The food was completely inedible! I'm not overly picky when it comes to airline food but outgoing was a rubbery pesto pasta with a sickly synthetic mousse type thing for pudding and coming back was a burnt chewy dollop of ground beef with hard rice! There was a little cake square that looked nice but unfortunately was dry as a bone! There was a lot of food wastage. Even the fruit juices taste like the cheapest juice money can buy. Flying direct with Virgin is more than worth the couple of hundred pounds extra to be honest! The Madrid to Gatwick leg was delayed due to a broken down aircraft plus offloading luggage of some no-shows so all in all that was our first and last connecting flight! Some of the staff on some of the planes were friendly but some very sharp!