Air Europa

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 500 reviews
4/10
3 star Skytrax Rating
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3/10

Air Europa customer review

(United Kingdom)

I flew Gatwick to Madrid and then to Lima - out on 23 July return 12 August. Outbound UX 75 was two hours late leaving Madrid so departed 02.00. For a 12 hour flight there were no individual screens for film viewing but service was OK seats very close and I'm only 5 and a half feet tall. Return UX 76 timing was good food just about OK seating better it seemed to me. Service though - the steward on our economy section was unfriendly curtly told me I would have to pay 1 euro for a second plastic cup of wine. Coffee for 'breakfast' was almost cold and he served about 2cm of it into the paper cup. Unpleasant. The toilets were not checked and ran completely out of paper supplies so I had to go and ask. The female attendants seemed to be more courteous than the male. Surely checking of toilets should be part of their flight routine. Baggage arrived correctly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air Europa customer review

(Spain)

Business Class Rome-Buenos Aires with a stopover in Madrid. Business class is almost an unmitigated disaster. They have zero interest in serving Business class customers. Rome check in - They have a Sky Priority counter for Business but no agent at that counter. Rome-Madrid - On this first leg I was booked in economy because Business was full. I was told to check at the gate and if something comes up in Business they will of course switch me as I had a full fare Business ticket. I checked upon boarding and they did have a free seat but without any explanation said they told me could not switch me. Could not give me reason. One of the bathrooms was out of order so 1 bathroom for 200 passengers in Economy. Rome Boarding - Only 1 person to check through the 200+ passengers. Madrid-Buenos Aires in Business - Antiquated seats and IFE (probably from the 1990’s). Seat recline but with feet hanging down so uncomfortable to sleep. Food quality and service was ok onboard. Only non negative comment I have. Overall they charge normal business class fares but offer very little in return. Will never fly them again and suggest Business travelers to avoid them at all costs. Arrival and departure at their base airport Madrid - Amazingly they use buses so I presume they don't pay the fee to use the bridges. Very uncomfortable.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Air Europa customer review

(United States)

Inflight service was extremely poor and for a long haul flight between Madrid and Miami inflight entertainment was virtually non existent. The seats uncomfortable with little padding left in them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Air Europa customer review

(United States)

It was a terrible experience flew from Miami to Punta Cana Dominican Republic on 7/18/14. Poor attention in the airport on board bad attitude poor service overall. I do not recommend flying Air Europa at any price.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air Europa customer review

(Argentina)

This June was the first time I travelled with Air Europa from Buenos Aires to London and back. On The outward journey I was allowed and paid for extra baggage but on return this was not allowed not even if it had been a few kilos! However a couple travelling with a little boy were allowed to take 6 large suitcases (paying of course for the extra 3) is this fair? How can this be? Why wasn't I told that I could take it but not bring it back? What is the reason for such a ridiculous rule? The flight from Madrid to Buenos Aires had at least 25 empty seats two of which were next to me. In spite of the kind and friendly cabin crew this ruined my holiday. The economy of flying with this airline is no longer an attraction to me and I will not be considering flying with you again or recommending others to do so.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air Europa customer review

(Venezuela)

Caracas-Madrid-Amsterdam round trip. Four flights scheduled with this airline one of them with KLM in the Sky Team Alliance which was the only one that departed on time. Caracas-Madrid flight left 2 hours late this made me miss my connection to Amsterdam and with direct train to final destination. Returning from Amsterdam to Madrid flight left with 1 hour late. Connection from Madrid to Caracas 3 hours late There was no compensation or lunch. All passengers in transit to other cities in Venezuela missed their connections. The meals were scarce badly prepared and presented. No staff support to passengers related with the consequences of their tardiness.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air Europa customer review

(Spain)

Madrid to JFK. I fly Madrid - New York at least 4 times a year and this was the worst flight experience I have had. I was surrounded by a group of about 20 middle school students. They were all standing sitting on each other's laps kneeling on their seats and yelling across the aisles. Obviously this was not the fault of Air Europa but I have never been on a flight where passengers were allowed to be out of their seats like that for the entire flight. I asked the flight attendant if she could say something to them and she responded that she couldn't really do anything. She murmured something about finding me another seat and never returned. I later found out the flight was not full and my seat could have easily been changed. My seat wasn't aligned properly so I had to place my feet on either side of the seat in front of me which was uncomfortable. The seats didn't have individual TVs which isn't such a big deal. Unfortunately the American-made inflight movie was only available dubbed in Spanish. I asked the flight attendant which channel was the English channel because I could not find it after scrolling through all of the options. She vaguely muttered that it should be available and said she would go ask and once again didn't return. This flight cost me about the same as most others I have taken on this route but the customer service was abysmal. Equally expensive flight for worse experience. I will be avoiding Air Europa in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air Europa customer review

(Germany)

MUC-SSA via Madrid Barajas: As it was the best option both time - and price-wise we booked Air Europa for our trip to the World Cup. Due to the ratings my expectations were low I even feared to not arrive in Brazil on time! Back in Germany I see this airline in a different light: the seats on the regional flight (Embraer 190) had sufficient leg-room on the overseas flight (A330) it was so comfortable that I slept like a baby. All four flights were 100% on time and last but not least the crew was friendlier than on the other two Spanish carrier I chose before. What I annoyed me a bit was that headphones were not provided free of charge.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Air Europa customer review

(United States)

We traveled on Jun 13th 2014 from MIA to BCN via MAD. First segment of trip was delayed 1.5 hrs. Reason: crew were not showing up to the flight allegedly because they were trapped at MIA security. Finally when they came 1 hr later they were "strolling" to the plane at a very slow pace and with a defiant attitude. No apologies whatsoever. Food service inefficient and poor almost inedible food. No blankets no pillows. They attempted to charge 1 Euro for a glass of coke not a can just a little typical airline glass. Once in MAD I have to say they made up the delay pretty well. Still we had a very tight connection with BCN. The plane stopped in the middle of the tarmac and a bus took us firstly to T1 to do immigration and then we had to walk back to the very same terminal where the plane left us originally. The walk back was no less than 1 mile. Once at D gates ready to board our flight to BCN we were informed the flight was delayed another 50 mins which turn out to be another 1.5 hrs total delay - so far 3 hours. Finally we got to BCN and went to pick up luggage another 1 hour or so for the luggage to come out. Extremely disorganized airline with a terrible service. Never again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air Europa customer review

(United States)

I have flown Air Europa several times over the past few years to Santiago de Compestela La Coruna and Barcelona. The customer service is consistently below average. It is a typical low cost airlines with no free drinks or snacks. They are a member of Skyteam but they have never processed the miles with their partner on any of my flights without requiring numerous calls. Overall a below average experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no