Air Europa

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 500 reviews
4/10
3 star Skytrax Rating
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2/10

"the worst flight"

(United States)

This was the worst flight I have ever experienced. I understand it is a Spanish airline but no one said a word of English. The flight was delayed for 2 hours and no one gave me a reason why. They never told us when we were boarding or when we were taking off. One minute I was staring at the runway, the next I was mid-air. The seats were uncomfortable. The food was terrible. I would've rather paid twice as much for a better airline than to fly on AirEuropa again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew York JFK to Madrid
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"not a business class product"

(Spain)

Madrid to Amsterdam with Air Europa. Despite their good intentions, the cabin crew could not cover the lack of interest of Air Europa in their business class customers. Horrible food, lack of drinks (after one service no more drinks available), no leg room (same pitch as tourist class?) and an overall tired impression of the aircraft. This service level is not to be taken serious as a business class product.
AircraftBoeing 737
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMadrid to Amsterdam
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst airline ever"

(United States)

Flew Air Europa from Madrid to JFK and the worst airline ever. We chose Air Europa not because it was cheapest, but because it had departure time we wanted. Started at check-in. This was the only airline that insisted on weighting my laptop bag. Even discount airlines we used in Europe didn't do that! Carry-on luggage yes, laptop bag nobody. Got only worse from there. No in-flight entertainment for transatlantic flight. Plane itself in bad condition. Overhead luggage compartment was shaking all the time and making cracking noise. Asked for water - was told have to wait until after turbulence. Never got any. In short, worse than discount airline service at non-discount price.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMadrid to JFK
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the worst airline I've had"

(Netherlands)

Amsterdam to Tenerife via Madrid with Air Europa, and this is the worst airline I've had in my life. A 7 hours delay, and they flew us to another airport. Had to take a bus and cab on own costs. Car rental company was also closed, so we had to take another cab to Tenerife North the next day. No compensation or "sorry" had been given by the airline. No more Air Europa for me.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAMS to TFS via MAD
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"never again with Air Europa"

(Austria)

Too cheap is not good either. The Air Europa flight was fine, but the return flight from Havana a disaster. The return flight from Havana was 3 hours late, no information about this delay was given, even later on the plane. Our connecting flight from Madrid to Munich was long gone, we began asking questions until we were given a replacement flight from Service Counter of Air Europa (Iberia) - printed on an A5 piece of paper with dot matrix printers! The problem was that we did not get our luggage, as we were sent to the wrong Belt. We asked for help, and they said suitcases would come in 40 mins. They did they not, we asked again, with another employee who reacted a little hectic, began to call. We had to change the terminal twice (Madrid is a big airport). Then the flight was already closed. Conclusion : 3 hours delayed, an 8 hour flight, 2 hours waiting for luggage, running around 2 hours to find a night in a hotel paid by airline. Since we were left nearly alone, no one cared about our concerns. Never again with Air Europa.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMunich to Havana via MAD
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Air Europa trip was the worst travel ever"

(Uruguay)

This Air Europa trip from Lisbon to Montevideo via Madrid was the worst travel ever. There were no TVS, no earphones in a 12 hour flight. My seat didn´t recline (and also not the ones of my seat neighbors). The food was poor, but worst of that there were no spoons, or milk, or anything. One man ask for a spoon to mix his coffee, and the stewardess give him a napkin. I asked for milk for my coffee and the stewardess say that there was no milk! The bathroom was disgusting, the floor wet, the tank wasn´t working either. I understand that at Economy class you can ask for much, but service is just horrible. I will not recommend this airline.
AircraftA330-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLisbon to Montevideo via MAD
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"friendly professional service"

(Spain)

Both flights punctual, infact we arrived 10-15 minutes early both times. Friendly professional service.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMadrid to Munich
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"bag did not turn up to Miami"

(United Kingdom)

I flew Air Europa with my wife to Miami. At Gatwick, I noticed the check-in girl had not put a transfer label on my wife's suit case and pointed it out. She said she would rectify it. The bag did not turn up to Miami and we had to track it down. The girl obviously did not rectify the label because the bag was in Madrid. It turned up 6 days later. Air Europa have made it very difficult for us to get compensation. The food was average on the flight and my TV did not work. The plane was dirty.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Miami via MAD
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

Air Europa customer review

(United States)

Currently awaiting to board my flight with his airline. Flight was originally sold as a Delta Air Lines flight, got to the check in and attempted to check in on a Delta kiosk and was directed to the Air Europa check in desk. Waited in line for 2 hours for check in! At which point I realized that flight was delayed by 4 hours. Had been waiting at assigned gate for 2 hours to be directed to switch to a very far away gate. Only to be at that gate and be told to return to our original gate. At check in the staff was polite. When I approached them to inform them that heir announcement wasn't audible in other gate I was given a very dismissive apology. So far, still at gate, waiting on my flight. For another 2 hours (hopefully not longer).
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to Madrid
Date FlownAugust 2015
Ground Service 12345
Value For Money 12345
no
2/10

Air Europa customer review

(Italy)

Perhaps the last time I'll pick this company. First of all, the in-flight entertainment was not individual, but shared. This was not the case with the flight MAD-JFK, at least, be coherent. Central seat row only. If that wasn't enough, they looked outdated. Was the aircraft old? The "dinner" and "breakfast" were edible, but nothing special. At least they gave beverages for free. The seats were uncomfortable.
AircraftA330-300
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJFK to MAD
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no