Air Europa

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 500 reviews
4/10
3 star Skytrax Rating
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2/10

"a bad experience"

(Netherlands)

Amsterdam to Salvador via Madrid with Air Europa. On the first flight my seat was broken and couldn't get into upright position. A person a few seats in front of me had a disfunctional remote for the screen, and I noticed a few other people with that problem. The staff was chaotic and spoke poor English. On the return flight there was no inflight entertainment. Also, the headphones are not free and have to be paid onboard. The meals are ok, but not the instant coffee. All and all a bad experience, and a disgrace to the Skyteam.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAMS to SSA via MAD
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"disorganisation, chaos"

(United Kingdom)

Dont do it! Gatwick to Sao Paulo via Madrid with Air Europa. Delays, disorganisation, chaos, few (unfriendly staff) little food and you have to beg for water - and they don't want to speak English. Took two hours for the three staff (then two) to check in the whole plane. So long that they had to hold the flight for us to board and delayed the flight. Food and water non existant. At Madrid same again, one metal detector for the plane load of us to get through. Ran to get to the gate in time, more extended queuing. Didn't need to worry as they didn't seem keen to take off on time. Long queue for the next leg, once through the boarding gate I got dragged aside and asked for my flight number for the return journey, which after much drama they looked up. No idea why. Dinner was okay. Anyway I've never encountered anything like this before. Total chaos.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLGW to GRU via MAD
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"low-cost style"

(Italy)

Milan to Montevideo via Madrid with Air Europa. It is one of the worst airlines I have travelled, and in which the service is low-cost style, but at the price of a normal airline. On both the outward and return flights, the seat did not recline correctly and another passenger's seat was broken. Old aircraft and poor maintenance.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMXP to MVD via MAD
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"a very good price"

(Spain)

I'm not pleased at all with my experience with Air Europa. They advertise a direct Miami to Madrid flight, and then pick up passengers in Santo Domingo. The additional weariness from Air Europa's delays, coupled with a prior flight to Miami, was most unwelcome. My connecting flight in Madrid was long gone, to which Air Europa offered me either a hotel or a train (I chose the train). I am understanding the fact that it is difficult running an airline, and that safety must come first, and I arrived safe and sound in the end. So I am not writing Air Europa off entirely for now. My rating of 6/10 is largely based on the ticket price, which was 442EUR - a very good price. I'd be much angrier had I paid double that.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMIA to MAD
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"service just gets worse"

(Venezuela)

I flew with Air Europa from Madrid to Caracas on January 15th. First of all the flight took off from Madrid off 2 hours. I had purchased a seat with extra leg room at the back of the plane, row 40. It was quite a comfortable seat in that it reclined quite a lot, however I hadn't counted on the extremely badly behaved children screaming at each other and constantly running up and down the aisles. I mentioned this to the air hostesses, but no action was taken. There were no entertainment screens at all in the plane (really the dark ages) and if you wanted in flight entertainment, you had to fork out 10 Euros to obtain an I pad - something I did not do, on principle.The food was appalling. It was a 9 hour flight and lunch consisted of chopped up pasta and minced meat and the evening meal was pieces of very dry pizza. Of course we landed 2 hours late and the cases took 45 mins to appear. I paid $1,500 for the joy of flying with Air Europa as there is a very limited choice of airlines from which to choose on the Caracas to Madrid route. The price of the tickets goes up every 6 months and the service just gets steadily worse.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMAD to CCS
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"wouldn't recommend this airline"

(United States)

I reserved my vacation three months before my scheduled trip with Air Europa from Miami to Madrid. When I arrived to the airport they told me the day of my trip in the ticket counter that my plane was "late" and it would not be the Boeing 787 but an old aircraft - I booked because I wanted to fly the Boeing 787. My flight was 4 hours delayed from my original scheduled time. My flight took off only to make a non scheduled stop in Santo Domingo to pick up more passengers. I waited 2 hours inside the airplane before taking off to Madrid. I wouldn't recommend this flying airline to anyone!
AircraftA330
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMIA to MAD via SDQ
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"overall pretty satisfied"

(United Kingdom)

I was overall pretty satisfied with my Air Europa experience, flying from Gatwick to San Juan via Madrid return. I booked Air Europa mainly because they were were considerably cheaper than any other airline for getting from London to San Juan. The times were also perfect for what we were looking for. The LGW to Madrid flight was slightly delayed but still gave us enough time to get to our next flight. There was only food and drink to purchase on the flight which is what we expected. Staff were friendly and helpful enough. Madrid to SJU left more or less on time, was half empty. Staff were friendly enough and getting drink during the flight was not a problem. Just had to go and ask, did have a problem with a tv not working in our original seat but they were happy for us to move. Seats were pretty comfy, screens were big compared to what I've experienced on British Airways. Not a huge choice of films but enough to keep me occupied. Food was ok, not great but ok. The return flight had a few more than outward. Legroom in seats seemed less than on outbound and cabin seemed quite warm. Flight however left and arrived on time, food was pretty tasty and service was friendly and helpful. Madrid to LGW was a full flight, a little chaotic but everyone got on ok and flight left on time. Seats were pretty roomy, in fact had more leg room than on long haul flight. Service was okay, they didn't seem to take too much notice of the call button though. Overall, Air Europa offer a low cost tickets yet their service from my experiences were certainly no worse than I had encountered on other airlines who are far more expensive to fly with. I would fly Air Europa for this route again ahead of American Airlines or British Airways.
AircraftA330-200 / Boeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSJU to LGW via MAD
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Terrible experience"

(United Arab Emirates)

Paris to Valencia with Air Europa. My bag didn't arrive to my destination. I had to queue for 3 hours in the airport to speak to Air Europa customer service. They said that my luggage would arrived that night but they didn't know if they would be able to deliver it to me in the next few days. I came back to the airport next morning hoping my suitcase would be there as I didn't even received a phone call to confirm. There was 5 rooms full of suitcases on top of each other and it was imposible to move anything or walk in. I found my case in the last room, it was broken. I went back to the customer service office and they said that Air Europa was not going to take any action because the suitcase was only broken on a corner an only one wheel! Terrible experience.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCDG to VLC
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"staff were friendly"

(France)

Convenient travel with Air Europa from Paris Orly via Madrid to Miami and return. Nothing to say really. Inflight staff were friendly. Plane proper and clean. Food very bad, did not eat at all on the return flight. The Boeing 787 is an excellent plane. Will take Air Europa again.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteORY to MIA via MAD
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"avoid airline in the future"

(United Kingdom)

London to Havana via Madrid with Air Europa was dreadful! Booked extra legroom seats 10 months before going and only at check in online did we see we didn't have them! 40 minutes to customer services to resolve but on our return flight check in, discovered it hadn't. Great staff in Havana though! Delays in London meant flight had to be held in Madrid - no ground staff to explain/ direct passengers In flight entertainment - back in the dark ages. Food poor. Whole package was one I'd not want to repeat. Unfortunately going to Cuba flight choices were limited. Will do everything I can to avoid airline in the future! Will be interesting to see when I get my refund for seats - not cheap at £45 a seat on each leg. They seem to need lots of bank information to do a credit but a debit is easy!!
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLGW to HAV via MAD
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no