✅ Trip Verified
| Düsseldorf to Montevideo via Madrid. Despite showing windsurf equipment consisting of max 1 board, boom, sail and mast as a sport luggage for 75,- Euro extra costs on their website, the airline refused to take 1 windsurf board which I wanted to take. Somewhere in the small prints they mention that the board has to be 250cm in total (length + width + height), just no windsurfboard will match that measurement request. I pointed that out, customer service didn’t care - that is the policy and they don’t care if it is senseless and if all other airlines transport windsurf gear. So I had to leave my board behind. In Madrid 1 h boarding delay with zero announcements on a very late departing flight (24.00). The oldest and most worn out business class I have ever seen. No individual screens, instead handing out IPads 1h after departure with 12 movies, no newer releases. Only 6 passengers in business, 18 seats in total. Crew was hanging curtains on 8 seats which served as “cabins for the crew” on an 12h flight. Later other crew members just hanging out in uncovered seats. Seats are not flat, 15 degrees angle and impossible to sleep on. Food is below average of an economy service on a regular airline. The flight was cheap (2.800 Euro return), which is 800 less than LATAM, 1.500 less than Iberia/ British / AF for the period that I booked. It was a fast transit and overall traveling time was good. Still I will not fly Air Europa to Uruguay again on my annual 2 flights between Uruguay and Europe.