Air Europa

Not Verified | If you have any problems with your luggage or items left on board, this airline is the absolute worst. I have done every thing that they have told me to do in order to get my lost cell phone back however, when I called to find out if anything has been found or if anybody has simply reviewed my email, I get hung up on forget a nasty attitude from a representative. I have asked to speak to a supervisor and every single time they tell me that there are no supervisors working. This is ridiculous and this airlines customer service is the worst that I have ever dealt with. In addition from Madrid to Miami, which is a nine hour flight, the Wi-Fi never worked. This is the worst airline I've ever flown.

✅ Trip Verified | I flew with this company in mid-January 2023. Since then I'm trying to get compensation for my suitcase which has been damaged during the flight. From January 2023, they just ping-ponged emails and no ultimate action. In the end, they asked me to provide a receipt for the new suitcase purchase. However, it has no correlation with the fact that they broke my item as well as my budget and purchase plan is not their business. So first of all, they kept me up in the air, and since May, I just started to ignore me. This company is not willing to meet commitments and responsibilities. Deeply frustrating customer service.

✅ Trip Verified | Worst ever, please avoid it. Your trip, vacation, business meetings will be ruined. 12h trip had turned into 72h trip, how's that? No one can help you, no straight answer, no strait solution about refund. You can't cancel, you can't fly. So many people near their desk, that next time someone should invite a DJ, and turned into a party. Anyway, pay 100$ extra with better airlines and have it.

Not Verified | Our original flight was directly from JFK to Madrid, but when we arrived to check in our bag we were told there are more available seats on the plane. We were told the original aircraft was replaced with a smaller aircraft last second. We were not thrilled about this but were willing to be accommodated as long as we made it to Madrid. We were switched to a connecting flight from New York to Portugal to Madrid. We accepted and eventually made it Madrid, one of my our checked bags made it but somehow not the second one. When we went to the help desk Air Europa had zero information on our missing luggage but told us it will eventually arrive. We created a report and left the airport hoping to enjoy our vacation as much as possible but that just hasn’t been the case. Basically spending vacation time each day buying essentials and clothes that were already packed for the trip in the missing luggage. We’ve called multiple times and kept being told they are searching for the luggage, there seems to be no sense of urgency in the search. Currently on day 3 of my 9 day on the trip and this situation has definitely made it difficult to fully enjoy the trip. I wouldn’t recommend flying with this airline unless maybe you only have carryon bags.

Not Verified | Terrible onboarding and off boarding. Only airline that gets you with a bus to the terminal. Priced like a normal airline, but service of a discount airline.

✅ Trip Verified | Flight crew quite unfriendly and seemed to be bothered by the passengers. Only one meal complimentary, the rest you must pay for. Worst airline across the Atlantic and I don't recommend anyone fly them.

Not Verified | Terrible customer service, terrible website, terrible check-in process, nothing works. Will never be flying Air Europa ever again, even if I have to pay double on a different airline

✅ Trip Verified | This was a fairly low passenger flight, so I managed to score an entire row to myself in the back of the plane. We were late to take off, but made up sometime and arrived just a few minutes late. Again, no frills or service onboard this flight. Cabin crew spoke English and the landing was extremely rough – one of the worst landings based on recent memories. The upside is that I only paid 25 USD for the trip.

✅ Trip Verified | I have flown Air Europa several times over the years due to their membership in the SkyTeam alliance. I’m glad the alliance has a Spanish member as I enjoy trips to Spain, but I wouldn’t make Air Europa my first choice. I’d describe this airline as reliable, but extremely mediocre. Everything from onboard amenities to service are just either underwhelming or mediocre since they nickel and dime you for everything despite the full carrier prices that’s charged. Glass of water, 3 euros. Food, 5 to 10 euros. Seat allocation, 15 euros. I understand that the business model has changed since the advent of budget carriers, but I wish there was a methodical system the carrier could introduce based on the price of the ticket paid for better service as I know my ticket wasn’t cheap. I got there on time and ended up sleeping through most of the flight as there was nothing really to look forward to.

✅ Trip Verified | Experienced pilots and TCPs, good legroom, tasty meals, relatively low costs for its price and comfortable seats. This airline has it all. If you are going to book a flight, first check that it is in Air Europa, because I recommend flying with them more than once in a lifetime.