Air China

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 770 reviews
4/10
3 star Skytrax Rating
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8/10

Air China customer review

(Australia)

Business class Beijing-Sydney only recently upgraded to 777-300 service. Priority boarding for an on-time departure and early arrival. Friendly and welcoming service (with reasonable English skills) and very comfy lie-flat seating including a warm cotton duvet and good sized pillow. 2-2-2 seating 'angled' including a large screen with customizable moving map functionality that was as much fun as the entertainment selection. Food good but not a large selection and a limited selection of drinks but no big deal. Would definitely recommend.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Air China customer review

(Australia)

The staff outside meal times were non-existent and chatting amongst themselves in the galleys. I wasn't expecting much English - but at least enough to me what was going to be in my meal. The entertainment system at my seat didn't work and when I alerted a flight attendant it was met with a shrug of the shoulders. HRB-PEK with old aircraft and tired crew. However offering of blankets and pillows on this flight as well as offering second meals did slightly improve my opinion such that I did not give the airline a lower rating.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Air China customer review

(France)

Beijing-Hong Kong. Final leg of a code-share with Turkish Airlines originating in Denmark transferring in Istanbul transferring to Air China in Beijing and completing segment in Hong Kong. Flight was delayed in total 5 hours. Ground staff gave at least 3 separate explanations of the delay. Passengers gathered around the Gate Desk and demanded answers after waiting more than 2 hours. When the flight boarded passengers came with numerous bags giving no regard to any of the printed limits or specifications on size or weight of carry-on items. The food selection was of significantly low quality. The aircraft itself was dated and seats were below average in terms of comfort. As a frequent international traveler would not have expected Air China to be included as a Star Alliance member. Will not recommend.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air China customer review

(Australia)

Flew in July Sydney to Milan via Beijing round trip. Great price for the trip service on board was excellent on all sectors much to my surprise after reading reviews beforehand. Food although average it was plentiful and there were many drink runs throughout. Staff were also very accommodating and professional despite the language barrier but that was expected as it is a Chinese Airline. I will definitely fly Air China more in the future and they should be commended for their onboard service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air China customer review

(Canada)

I flew Vancouver to Beijing Beijing to Delhi. The flight crew completely ignored economy class we only saw them at meal times. The other passengers decided they could move seats and sit wherever they pleased and the flight attendants did nothing I didn't sit in my pre-selected assigned seat in either direction. The toilets were filthy and the stench was horrid. It was quite a bit cheaper than the other airlines I looked at but I will not be taking them again on my next trip to India.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air China customer review

(Germany)

FRA-PEK-MNL vv Economy Class November 2012. One of the best priced tickets to take me were I wanted to go. We flew B777-300 FRA-PEK vv and B737-800 from PEK-MNL vv. Never felt uncomfortable onboard. Aircraft's clean and spacious on all legs. Entertainment and food on B777-300 excellent. The only that was irritating was the quality of English the crew and ground staff spoke.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Air China customer review

(Singapore)

The price difference between Singapore Airlines and Air China is not huge for SIN PEK. Check-in at Beijing was average. Did not receive clear direction to lounge. Hot food was finished by 830pm so had to go airport cafe for dinner. The male toilet smelled even though it looked clean. Had to take a bus to board the plane. No instruction as to which bus. Business class boarded after economy! Very long seat although the seat can be wider. Very comfortable lie flat bed as I slept 5 hours out of the 6 hour flight. The food was plentiful but not very good quality and drinks selection limited. The flight attendants were actually quite good and attentive but they lacked product knowledge as four staff unable to work out how to lift the TV screen and the economy passengers were let to rush into exit on disembarkation! As a 4-Star airline Air China is not on par with Thai Airways or Swiss International.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air China customer review

(Australia)

SYD-PEK-LON-PEK-PVG-SYD in early October. The aircraft's deployed on all the legs of the journey were relatively new. Flight attendants pleasant and the inflight food was good. I had my ipad with me so did not check out the IFE. Toilets were regularly cleaned. Flight from PVG to SYD delayed 2 hours. The airline was $400 cheaper that its nearest rival on my preferred route. Will fly Air China again for the right price.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

Air China customer review

(Australia)

Sydney to Munich (via Shanghai and Beijing). Our flight Sydney to Shanghai where we had a technical stop was fine. However our flight to Beijing was delayed for reportedly ‘weather reasons’ although when we arrived in Beijing with a delay of 4 hours there were no signs of any bad weather. As a result of the delay we missed our connecting flight to Europe. In the arrival hall all all service desk were closed and unstaffed despite around 40 people also missing their connecting flights with Air China. The flight attendants from our flight made the effort to call some service staff and left us. After 1 hour of waiting no one had turned up. We eventually made our way into the departure area (without having visas for China) where all Air China counters were also unstaffed. The one staff member we found was unable/unwilling to help us and advised us that Air China service desks would open at 6:30am (4 hours later). Rather than getting a hotel room meal vouchers assistance in booking to connecting flights and most importantly an apology as is standard service with every other airline we had no choice other than finding a bench in the departure hall and try to sleep there. There were families with babies/small children travelling with us and had to do the same. At 6:30am all stranded passengers queued for the service counter which also could not/refused to help us and referred us to the ticketing counter which would open an hour later. When it eventually opened the staff suggested booking us to the next flight to Munich which would depart 18 hours later. I said that was unacceptable and asked to be booked on a Lufthansa flight to Munich (4 hours later). Lufthansa and Air China are both in the Star Alliance and I assumed it was standard practice to use partner airlines to get passengers to their final destinations as quickly as possible in those circumstances. However she refused to book us on Lufthansa. I had to make the suggestion to fly via Dusseldorf (7hours later with Air China) which was reluctantly arranged. We then had to pick up our luggage and check it in again. This involved another 1.5 hours of waiting time with the result that after receiving dismissive and rude answers from baggage staff we were informed that both our bags had gone missing. We filled in the missing luggage report which took so long that it was too late to go to the hotel that Air China eventually offered (although fellow travellers reported that Air China expected random people to share rooms!). We arrived in Munich with a delay of over 17 hours. We have emailed Air China asking for feedback on the terrible experience we have made but after over one month we still have not received a response. Throughout our trip Air China staff were rude dismissive and at the first moment keen to say "this isn't my responsibility".
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air China customer review

(China)

PEK-SZX. The outbound was a B747-400 business class was on the upper cabin. Staff service was excellent with good food. The inbound was an old B777-200 seat pitch was not satisfactory. But service and food were good.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes