Air China

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 770 reviews
4/10
3 star Skytrax Rating
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Air China customer review

(Thailand)

I couldn't believe this was the Business class! My flight was from BKK-Beijing and Beijing-Haneda. On first impressions the flight from BKK-Beijing the seat is so-called business class where was my TV? No PTV's. The crew came and asked what I would like to have and at what time I made my choice and asked them to serve me before landing. I fell asleep - very comfortable such a good sleep. I woke up when the lights turned on and the pilot said we would be arrived at Beijing in 15 minutes. Realized I'd missed my meal. On the flight from Beijing to Haneda Japan there was no other choices apart from the Chinese breakfast. The last time for me with Air China.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Air China customer review

(Netherlands)

20 Dec Dusseldorf - Beijing CA 964. 22 Dec Beijing - Phuket CA 821. 3 Jan Phuket - Beijing CA 963. 3 Jan Beijing - Dusseldorf CA 822. Very bad seats and a lack of leg space. Crew okay. Food average quality (vegetarian dish). Poor service at Bangkok and Phuket offices numbers mentioned on the website were either not working or not answered by anyone. Had to phone the Chinese service line. Online check in is a disaster. Beijing Capital Airport is boring but clean. Our flight had been changed the Saturday flight was cancelled so we had to stay 30 hours in China. At check in on Sunday they did not have our details and they were angry and asked why we did not take the Saturday flight. After 15 minutes we were finally accepted on the flight if there had been no seats left on that plane we would have had to stay another 24 hours in China. After all: never again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air China customer review

(United Kingdom)

I travelled from UK to Beijing on 12th December 2013 then from Beijing to Sydney. The plane was clean. This was my 1st long haul flight The meals where ok The cabin crews English was very poor and not very helpful. The seat belt sign was on all the time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air China customer review

(United Kingdom)

I travelled from Sydney to Beijing then Beijing to UK on 2nd Jan 2014. The inflight entertainment was poor the TV screen was not working properly. Tea Coffee and juice was only offered at meal times. Water was offered twice. Even though the flight from Beijing to UK was in daylight hours I was ordered to put the blind down The seat belt sign was on the entire flight. All announcements where in very poor English and hard to hear.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air China customer review

(Germany)

FRA-PEK-HKG on 12/27/13 and from HKG-PEK-FRA on 01/03/14. Long haul flights with 777-300ER and medium haul flights with 777-200 and A321. Clean and modern aircraft's the 777-200 (15 years old) was clean. Flights were on time. Flights were fully booked except the flight from HKG-PEK. The announcements in English were too low and mostly incomprehensible. Meals were ok for economy class. Only 1 option (rice porridge) from PEK-FRA was absolutely inedible. Lots of drinks service from FRA-PEK. Cabin attendants very friendly. IFE system was quite good. From PEK-HKG and from HKG-PEK limited IFE system with overhead screens. Seat pitch for medium haul flights was very good and for the long haul flight acceptable. Overall all very good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air China customer review

(United States)

I traveled from SFO to Beijing (an 11 hour trip) and there were no TV's (monitors) at the seats. This is an 11 hour flight and I am shocked that an airline does not have seat screens for entertainment. Instead what was available was a projector screen with blurry vision that made it impossible to see. To my dismay the same thing happened from China to SFO (my return). What made the trip even worse was the use of my iPhone which was kept in airplane mode but the air hostesses would not allow me to have my phone on even in airplane mode. •Traveling to Asia on an 11 hour flight with no entertainment was extremely painful. I was given the same food from Hong Kong to Beijing and from Beijing to SFO. I had requested for a special Hindu Meal. Every time I had to remind them that I had ordered a special meal.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service N/A
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Air China customer review

(Australia)

I travelled from Melbourne to Vancouver with a technical stop in Shanghai Pudong and transit stop in Beijing Capital - and return. I was very impressed with the service. Flight attendants on all flights were very friendly attentive and polite. They were welcoming with smiles and laughs all around which made the long flight quite pleasant. Food was excellent - great Chinese cuisine (more western choice was also available) with generous servings. Inflight entertainment was good. To top things off - I bought the ticket at an excellent price - considerably lower that all other airlines. I would definitely consider flying with Air China again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air China customer review

(Germany)

PUS-PEK in a B737-800. Plane not new but clean and inviting. Departure on time (also due to generous turnaround time in Busan) arrival in Beijing ahead of schedule. Flight not fully booked thus our middle seat fortunately was left empty and provided some extra comfort. As in many Asian airlines the announcements in English were too low and mostly incomprehensible certainly a risk for emergency situations although you rely on the fact that this is not your first flight and you know the "rules". Lunch was served on this flight of almost two hours two standard options decent food - absolutely ok for economy class. The Chinese (white) wine they served is strange to European palate but you almost feel like Robert Parker and keep tasting and discovering. Overall impression of the crew was positive: polite and efficient not eager to talk. Limited IFE with overhead screens just the usual equipment in a 738 of about five years of age sufficient for a short haul trip.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
2/10

Air China customer review

(United States)

I travelled from Beijing (PEK) to Houston (IAH) on 12/1/13. There were a few points that made this trip poor: 1) The PA system was nearly indecipherable most of the time. When the flight attendant would speak the PA system had a lot of feedback and echos and you could not hear what was being said. This could be a safety issue in an emergency. 2) Our main flight attendant was very rude. She rolled her eyes anytime she was asked a question (ie asking for more tea asking to take tray etc). I had a cold I was getting over and needed some water. I asked her for a bottle that was half full that I could keep with me and she refused again rolling her eyes. (We couldn't bring water bottles on board.) 3) My husband is ethnically Chinese but born in the US and speaks no Chinese. When the flight attendant spoke to him in Chinese he said he did not understand Chinese so she simply raised her voice and said it again rolled her eyes and walked away. Overall the crew was not helpful especially rude to foreigners and unpleasant.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air China customer review

(China)

Several rounds recently on Shanghai Hongqiao-Beijing sector all B777-200 or new B777-200ER. On time departure and arrival spacious let-room for economy class comfortable seat friendly staff provide efficient service I've decided to switch to CA from MU despite being an elite member of MU!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes