Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2352 reviews
4/10
4 star Skytrax Rating
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9/10

"very happy with the service"

(Canada)

Trip Verified | ✅ Trip Verified | . I was very happy with the service in this flight. At Rome airport, Air Canada provides access for business class passengers travelling to the Casa Italia (Air Italia) lounge which was a memorable experience with all the Italian flair one experiences in Italy with food wine and hospitality. The plane left on time and the pilot strolled through the cabin before we left and advised us we would arrive in Montreal half an hour early. This was excellent news as I was making a connection at Trudeau Airport for another flight to my home. The food and wine were excellent on the flight and the staff were friendly and provided service when needed. I also really liked the selection of films on the IFE as I am travelling on quite a few Air Canada flights this fall and I appreciated that there are still more films I look forward to seeing. I'm a tall guy and was in the air on this and a subsequent flight for 13 hours so I really appreciated the big comfortable seat/bed, pillow, blanket and service. I highly recommend their business class service if you are travelling to or from Europe.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteRome to Montreal
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"One of the most bland meals"

(Canada)

Ottawa to London. I had ordered the Jain meal, just to see what it was about. It came on a tiny tray with a small container of a few slices of cucumber and tomato, a container of pieces of fruit and a hot container with steamed basmati rice, steamed broccoli and a portion of chick peas. One of the most bland meals I have had. The second round of food was a dry rice cake and fruit. The seats are not very comfortable; they should consider to replace them with the type of seat where the bottom slides forward and the inside of the back changes angle. How does this airline maintain its 4 stars when supposedly inferior airlines offer better food and seats in economy? Had the meal been better, the rating would have been a 7/10 or 8/10. I will seriously consider connecting in Montreal to access European airlines and avoid Air Canada.
AircraftBoeing 767
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOttawa to London
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not interested in their clients"

(Netherlands)

Trip Verified | Had a serious delay at the Canadian Border, so tried to call Customer Services to inform them that I might be late in check in. Was on hold for +15 minutes twice. No operator or consultant available. Arrived at the airport 15 minutes before gate closed, informed client manager at the checkin line. Was told to wait my turn. Obviously then missed the flight. The ticketing office offered me a ticket at 3x the original price. For my luggage refund I have to apply online but that could take weeks. Customer service at the ticketing counter was callous and not interested in their clients. I was in the line there for another 20 minutes. As a consumer I will vote with my wallet. Air Canada will never have the pleasure of my clientele ever again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteToronto to Amsterdam
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"competing to get worse"

(Canada)

Trip Verified | Toronto to Vancouver. This airline is getting more and more ridiculous by the day. They keep eliminating staff and replacing them with machines. Remaining staff are getting more and more useless. Now they have started charging for one single luggage unless you pay their high fares. If you want to check in your small carry on bag they charge you $30. Limited food options in domestic/North American flights are outrageous for what they are for such low quality and the food in international routes are hardly digestible. In the world that most airlines are competing to get worse Air Canada is one of the top contenders.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteToronto to Vancouver
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Very disappointed"

(Canada)

Trip Verified | Vancouver to Yellowknife. The flight itself is fine, flight crew are nice, but the customer service on the phone is horrible. My bag got lost on the way to Yellowknife. I am here for work on a tv show and have speciality clothing and other things I need to go to work with and they cannot tell me where my bag is. The call centre seems like it is in another country and they have no idea what they’re talking about. Very disappointed with this customer service and I still have not received my bag.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteVancouver to Yellowknife
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"pleasantly surprised by the leg room"

(Australia)

Trip Verified | Brisbane to Vancouver. From the moment we were greeted by the cabin crew, we knew we were in for a good flight. We were very pleasantly surprised by the leg room and general space of the aircraft. The food options were suitable for the journey and the cabin was well lit to reduce jet lag.
AircraftBoeing 787-8
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBrisbane to Vancouver
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"always the same garbage"

(Canada)

Not Verified | Punta Cana to Toronto. Air Canada just get worse and worse by the minute. This company should be shut down. There is always an issue of some sort. My son arrived at YYZ at 6:45 pm. It is now almost 8 pm and in still waiting outside for him. Not to mention I just received another update from him saying they would be another 45 minutes. This is an absolute disgrace. It's always the same garbage.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePunta Cana to Toronto
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"enjoyable experience all round"

(Canada)

Trip Verified | Toronto to Vancouver. Flight left on time, cabin crew extremely friendly and attentive. Two servings for tea/coffee etc and one for water plus the meal service. Tried the Bistro Menu for the first time - not great but fine if you are hungry and the price reasonable. Greeted by attendants and Captain upon leaving the aircraft. An enjoyable experience all round.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Vancouver
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"made our check in so smooth and easy"

(Australia)

Not Verified | Los Angeles to Vancouver. Employee who works for Air Canada at the counter LAX by the name of Gloria was so accommodating and lovely when we arrived. She made our check in so smooth and easy.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Vancouver
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"flight was late"

(Canada)

Trip Verified | La Guardia to Toronto. The day I started my journey from Toronto Pearson airport the flight was late by one and half hours and today I am returning to Canada by the same airline and the flight time was at 5:45pm but after reaching to LaGuardia airport suddenly they have change flight departure time to 7pm. And again after one hour, they have changed departure time to 7:30 pm. It is really frustrating and boring. It seems to be the service of this airline is very bad. Above all, I need to pick my car from the park n fly zone. No doubt I am going to lose money due to this delay. My question is who will take this responsibility for my financial loss and stress which is going to hurt my health.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLa Guardia to Toronto
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no