Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2383 reviews
4/10
4 star Skytrax Rating
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4/10

Air Canada customer review

(Canada)

Flew to YQR on June 20 and had a great flight throughout. Declined the lunch and the flight attendant was very attentive throughout the entire flight. Too bad my return to YYZ on flt 1116 on June 23 was not the same. None of the crew bothered to introduce themselves. Declined the lunch again due to health issues and asked for a sandwich instead. Told I would have to pay the $7.00 odd for the sandwich I was brought from economy! It was almost impossible to get a top up of my wine as the crew were safely ensconced behind the tightly closed front galley curtain and could be heard giggling away like school girls (all male crew). I have usually received excellent service in J but made to pay for a chicken roll sandwich was over the top I hope this is not going to be the norm on AC otherwise Westjet here I come.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Air Canada customer review

(Canada)

Travelled AC 001-002 YYZ-NRT B777-300. Two class layout with the classic pods herringbone layout. Always love these layouts. Flew round trip June 5-11. Everything was excellent. Always impressed by AC service. Went to bed as soon as we took off and opted for the dine on demand service instead of the regular meal service. Crew made sure everything stayed warm until I was ready to eat. The food was great for 35000ft up. Bar service always great never have to worry about not having anything to drink. Usual breakfast before landing was so so. Only recommendation would be to time the meals for the time of day. We landed at 5PM continental breakfast at 3pm isn't exactly exciting but its better than nothing. Crew were fantastic always attentive asking if they could you anything else. Seats super comfy. Air Canada just introduced a new duvet and pillow with the launch of the 787 and they are super comfy. All in all great product.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Air Canada customer review

(Canada)

Air Canada - Canada's discount airline! I fly 100+ flights on Air Canada every year and have done so for 10 yrs. It's sad to see the decline of our national carrier in recent years. Operations at most US stations are now run by outsourced contractors who poorly represent the airline and generally have no interest in providing customer service. Air Canada has relocated many of its US gates from main terminals with good services and lounge options to 2nd tier facilities serving discount or charter carriers. The mainline now operates very few flights in North America subcontracting most flights to Jazz Sky Regional and now "Rouge". The product has become so inconsistent that unless one flies AC very regularly it would be almost impossible to now what to expect when you book a flight. Hint - avoid Rouge like the plague! To offer Rouge as a low cost / low service alternative is fine - to discontinue mainline service and replace it with Rouge is not fine! It's good to see that the airline has become profitable however if the product continues to decline and competitors continue to expand their offering and provide a viable option to Air Canada's long held virtual monopoly the profitability will be short lived.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada customer review

(Canada)

May 28 AC 854. June 5 AC 855. For many years I have preferred Air Canada for my several flights a year between Vancouver and London. After a trip on their newly configured 777-300 with 10 abreast economy seating never again regardless of price. The absolute worst seating ever encountered. There are options and I shall use them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air Canada customer review

(Singapore)

YYZ-NRT on 77W (2-class i.e. older) AC2 on 15 June. Return leg from earlier NRT-YYZ flight on 31 May. Again another full flight so I couldn't change my seat in the rear. Thankfully for good weather in Toronto that day the flight actually departed early and landed more than 30 minutes earlier at NRT! Staff service was pleasant. Food was again above expectations: the chicken with couscous was great! Unfortunately the plane that day was out of potable water (only bottled water) hence no hot beverages or cup noodles could be served - disappointment. Thankfully in-flight entertainment was better than on NRT-YYZ: volume or sound system was still not reliable - conversation too soft but background music too loud. But the variety of movies was good managed to catch up on old movies that I've been wanting to watch but missed. Kudos also to a particular flight attendant (should have gotten her name she was also serving us on my NRT-YYZ leg) who provided me with Tylenol for my headache when I asked her at the end of my flight. By and large a good flight besides minor quibbles. I sure hope they keep up the good work.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air Canada customer review

(United Kingdom)

I flew recently from Vancouver to LHR on a new style 777-300ER. The seats are crammed in nine across in Economy with minimal legroom in a way which Mr O'Leary of Ryanair would admire. The problem is that what may work on a short European hop does not on an almost 10 hour flight and the full plane was unbearably cramped. Avoid if you can. The food was terrible the Inflight Entertainment OK and the staff who did their best in impossible conditions friendly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Air Canada customer review

(Canada)

AC856 YYZ to LHR. June 3 2014. Seat 31K absolutely horrendous. Do not fork out extra $90 for this seat. You are on window side but there is no window. Leg room is good but the exit door bulks out in front of you. It is by the galley and the washrooms so lots of traffic. It is also narrower than normal due to tray table and TV being in the side of the seat. You definitely feel scrunched into this seat. Food was the usual awful economy stodge all carbs no fresh veg or fruit. So called continental breakfast was a slab of cake! Staff were the usual harried and not friendly bunch intent on getting everyone fed and watered in as little time as possible. I wish Virgin flew this route to allow for some competition.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air Canada customer review

(Canada)

AC 849 LHR to YYZ. June 13 2014. Seat 50K. Do not pay the extra $90 for this seat. It is a terrible seat the only benefit being it has legroom. Everything else about it is uncomfortable from being scrunched into the corner to no window to tray table and TV being in the side of the seat thus narrowing it. Armrests do not lift. It is by the galley and the washrooms so lots of traffic. Staff were indifferent rushed and not overly friendly. Food was the usual economy stodge loads of carbs not much else. I had the chicken which comprised a dried out 2 inch piece of chicken instant mashed potato and 2 tiny broccoli florets so overcooked as to be almost unrecognizable. Dinner tray included a rock hard roll no butter and unidentifiable salad offering. I used to think no airline could be worse than Air Transat but have now found a worthy replacement.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada customer review

(Canada)

I am a frequent traveller between Toronto and Orlando (at least twice a month). When Air Canada added this route to its Rouge system I knew I would have a problem. The seats in business class are terrible the food is awful and the legroom is non-existent. However the price for a business ticket remains the same! This is what happens when there is no other way to travel (business class) directly between Toronto and Orlando. The staff are helpful but they know with every flight most passengers will be disappointed. If you are trying to compete with discount airline charge discount prices. I pray that a competitor enter this route in the near future. I will move over immediately!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Air Canada customer review

(Canada)

We flew the Dreamliner from ZUR to YYZ on June 1st. Found the environment in the new 787 to be an improvement but wonder who at AC signed off on the configuration and details. On our flight alone we had a number of "spills" because the earphone cords come out of the forward seatback and cross the table (in both Y and Premium Y). Then there is the issue of the controls on top of the armrest that are constantly being touched either by your arm or the person to your side. Mid section washrooms should have been back 5 or more rows to balance 'demand' front and rear. Cabin staff were well aware of this after a week of operation and blamed Boeing - not their fault as each airline does their own interior. Have been on at least 6 other 787 aircraft from other carriers (AC's first is #160 that Boeing made) and the others did not have these faux pas. AC needs to address these issues ASAP as they have nearly 40 more 787 coming! Food was the worst I have endured in the past 2-3 on any carrier.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes