Air Canada

Checking in on our flight from Toronto to Copenhagen our pre-booked window seats had been taken by another reservation agent. Despite written confirmation stating our seat selection my travel companion and I had to sit three rows apart in seats D and F.

I was very disappointed with the airline. On my way to the airport I got a text saying my connecting flight was cancelled and they had to re-route us. I was to arrive at my destination at 0930 in the morning and didn't get there until 5 in the evening. I had a 2 hour wait in one airport and a 3 hour wait in another. This was not acceptable to me as I was travelling with my husband who is a dialysis patient and had meds with him that had to be kept cold also my 75 year old mother who has problems walking. Not once did we get an apology or even a food voucher to eat. Thankfully we were only travelling from Deer Lake to Toronto - usually a 2.5 hour flight but took us 11 hours. Very disappointed.

Having had two bad experiences with Air Canada I will never fly with them again. First issue: Booked to depart Vancouver at 0800 on 1 Aug 14 on a flight to Toronto we arrived at the airport early. Checked our bags and got our boarding passes however on the boarding pass it did not have a seat allocation but indicated that this would be done at the gate no problem. As we had cleared security and it was now only 0620 we casually got a coffee and wandered up to the gate. On arrival at the gate my wife went to the desk to get our seat allocation only to be berated by the desk person who told her they had been paging us we didn't hear anything. He then informed her that our flight was boarding. We said that our flight wasn't until 0800 he then told us that our original flight was delayed until 1000 and we had been placed on the one now departing. Obviously had we not arrived early we would have been waiting around until 1000. All well and good but why weren't we informed of the change when we check in? Arriving early in Toronto messed with our booked transport which caused a few anxious moments and we had to get a taxi however thanks to Viator we got a refund on our transport booking. Second issue: The next flight was from Toronto to Seattle (E90) 3 Aug 14. On this fight the cabin crew showed a complete disregard for the comfort of the passengers. We were seated in the second last row of seats and were very conscious of people using the toilet no problem. However the flight had a number of turbulence issues and at one stage the line up for the toilet was half way up the cabin. On a number of occasions people asked if they could use the toilet at the front of the aircraft and this was denied. It did not help matters with the seatbelt sign going on and off. At one stage a young girl who had been waiting a long time got to the front of the line only to be told to go back and put her shoes on. I have never been told to put my shoes on. Anyway all that said I will never fly Air Canada again. The first impression is always the best and lasting impression.

Flew back from Paris to Toronto 4 Oct does Air Canada actually have anybody checking "hand luggage" an amazing amount hand luggage seen going onboard aircraft. By the time we were boarded all the luggage bins were full of large suitcases. This has happened a number of times now. Tired of struggling to load our small bags and will now try another airline that actually enforces hand baggage size. Would help if Air Canada thought about all customers rather than ignoring an obvious problem.

Arrived at Halifax Airport on Saturday morning 04.30 for our family trip to Cancun. Check in was slow with only one attendant taking her time. After scanning our passports the Air Canada attendant told us that because my husband and son has the same first names it causes problems for their system. She was very rude about the whole situation! Arrived in Toronto where the attendants were more professional and friendly. Inflight was uncomfortable and tight which can be expected with economy class. Overall flights were OK but we will avoid flying Air Canada again.

I travelled from London Heathrow to Calgary return. Check in was speedy. There wasn't a queue to get through security so the Fast Track didn't make much difference. The lounge at Heathrow was spacious and comfortable and the food selection was fine. The 1:2:1 seat formation ensured privacy and the lie flat seat was comfortable and just wide enough. I'm 5ft 7in but if you were much taller or bigger it would be a tight squeeze. The food selection was ok fish meat or veggie but all choices were available. My salmon was well cooked and the vegetables were hot and not overcooked. There was a choice of 2 white wines one of which was not available due to all stock being used on the incoming sector! Come on I'm sure LHR has a pretty good catering set up. I don't drink Chardonnay or red wine (3 choices) so I had to drink beer instead. This really is unacceptable in Business Class. And why no Canadian wines? The service on both sectors was efficient and friendly so no complaints there. I can't comment on inflight entertainment as I didn't use it. The WC's were shocking. They smelt like a public urinal with wet floor and paper stuck to the floor - and this was 1 hour into the flight. They obviously hadn't been cleaned at the turnaround. The lounge at Calgary is being refurbished so it was crowded and not very comfortable. All the chairs had rips or worn arms so the refurb is well overdue. The flight back was ok I got my wine this time! The toiletries supplied were an unknown brand and not worth bothering with very basic. For the amount of money paid for Business Class they could do better. It's more like Premium Economy except for lie flat beds. If the LHR/Calgary sector had Premium Economy I would have taken it. Next time I will try Canadian Affair (charter) Premium Economy. This was a leisure trip so expense was very important as I was paying! If Economy is well priced on Air Canada it may be worth it but not Business Class.

Myself and my wife along with a 3 year old we took a flight from Toronto - Vancouver. Staff were very rude at check-in at the boarding gate as well as on the flight itself. I requested a pillow and a blanket for my son who was very sleepy as we had transited from UK the air crew rudely said to me that we have to pay for it I didn't mind paying but it is something unheard of. I travel so often but never asked to pay for these things even in the cheapest airlines in Europe like Ryanair EasyJet etc. I will never recommend Air Canada to anyone and will never fly with them again in the future. This doesn't seem like a star alliance to me. Worst by all means.

B777-300 Vancouver-London Heathrow 2 Sep 2014. The new business class seat is terrible - narrow short ridiculously sized and shaped. It's okay as a seat but I paid for a good night's sleep. Forget it! I'm 6ft 4 and when the seat turns into a bed it slides the lower half of your body into a tiny plastic coffin-like box with no room to move your legs at all. It wasn't long enough for me - so it wasn't humanly possible to lie down! As a result I arrived at LHR tired and irritable lacking the sleep I had needed and paid for. The cabin crew were brilliant but they told me that a lot of other business class passengers had complained about this new seat. It's also difficult to get the seat back up again from a thr "bed". My seat 2A on C-FIVO was also missing a flexible reading light. It is a reasonably new aircraft so why on earth was that missing? Basically Air Canada has decided to shove more seats in every class onto this aircraft at the expense of comfort and space and every passenger is short-changed as a result. The B777-300ER that normally takes 359 passengers is being converted to 458 passengers - mine was one of them. The passenger loses. I have read that it is a plan to reduce cost per seat by 15%. It is a total disgrace - avoid this aircraft at all costs. Air Canada used to be a great airline but it is heading downhill. If this is the way Air Canada is going then it's time to change airlines folks.

Visited 8 cities in 15 days and ended with São Paulo to Toronto (AC91) which was my only flight on AC. Bit of a bumpy ride with tight seats but the staff and entertainment more than made up for it. Staff made sure we all were totally taken care of offering all drinks food items and water at all hours! They also had to take care of a serious health issue with one of the passengers and ensured the rest of us were well taken care of. Entertainment was great! Could chose own movies and had no glitches! Best staff ever had on any flight! Will be flying AC again!

Over priced by a long shot. Due to the protection they get from the government they feel that it is their right to charge 1/3 more for flights. They claim that they will match competition pricing and actually publish on their site that they will but refuse to do so when approached. Online and phone reservation staff are confrontational and rude. Would not recommend them.