Air Canada

LHR-YYZ return. I was on a 3-3-3 configured 777 which was quite comfortable however I would avoid the newly configured 3-4-3 777 as I understand the seat width and pitch is less - I have had experience of this configuration before and it is not comfortable. Food going out was great but terrible coming back - I guess LHR has better catering! Regular drinks runs with a full bar rather than just juice/water was a welcome surprise.

We acquired our tickets on May 2 2014 for travel on July 26th 2014 the flight to Charlottetown PEI was okay apart from being delayed leaving Edmonton International due to overbooking again. We received $50 per person off with 1 free meal each. Travel agent paid Air Canada for our meals however we never received them. I was told vouchers would be provided via Air Canada when our tickets were scanned but that never happened. On the return flight Aug 9 2014 from Montreal to Edmonton one of our assigned seats 33F had no television working so our son did not even have a TV screen to watch on the 4.5 hour flight back to Edmonton. This is the last flight we will take with Air Canada.

I will not fly on Air Canada if I can help it. My wife and I won tickets to fly anywhere in Canada in a contest (not through AC). We decided on St. John's NFLD. Somehow the ticket agents and boarding staff knew that we didn't pay for our tickets and from that point on the service ended. The man at the boarding desk actually said to me that I had no right to request better seats (the plane was only half full) because we didn't pay for our tickets. I was appalled at the rudeness we experience and will not fly on an airline that pays employees to treat people like this. We usually go to the border cities to fly out of to save money. But to fly domestically I will use WestJet if possible. Have flown on them twice and the service was excellent.

August 2nd 2014 AC009. We arrived at a very crowded very unruly check in counter in Calgary where it was clear staff had no control of the lineup. When you're travelling with a 5 month old this situation can create a lot of stress. Once we boarded the situation became worse. The seats were dirty and clearly very worn. It was evident that the planes climate control was broken. We sat onboard the aircraft at the gate for what seemed to be a very long time with aircraft engineers trying to fix the problem. The pilot claimed the problem was fixed we began our taxi away from the gate and then the plane just sat there. We went back to the gate and tried to get it fixed. After a lengthy wait (again) we taxied and took off. Of course once airborne the cooling system still did not work and the pilot informed us that we were going to be diverted to Vancouver to potentially switch planes. Told a new plane was being readied and we would be boarding 7pm Vancouver time. When we went to our new check in gate the situation went from worse to downright awful. Ground staff had no idea on seat assignments and couldn't figure out where to seat everyone. We thankfully got our bassinet seats but other passengers were told to board and to find a seat "anywhere they could". We finally got in the air 9 hours after our ordeal. I will never fly Air Canada again.

I travelled premium economy on Air Canada from Vancouver to Heathrow. This product is very good value in my opinion. Seats were similar to AC domestic standard business class about 38' or more pitch two on the sides. The dinner meal was a condensed business class meal in my opinion having travelled in that class previously. The wine drinks service was excellent staff were very attentive. Morning meal more standard fare but fine. Air Canada has come a long way in service over the past few years and I would definitely choose them over any American carrier and many European ones. I thought the dinner meal was better than what I ate on united first class. UA could take lessons from AC.

San Francisco - Toronto - Madrid: Poorest plane I have flown in and that's saying a lot as I've flown a lot during my time as a flight attendant and on my own for pleasure trips. Seats in the plane from Toronto to Madrid were very narrow and cramped (and I'm a petite slim female) and extremely uncomfortable (did they purchase the seat foam at the dollar store? I think Greyhound bus seats would have definitely been more comfortable). I had recently called in to customer service to request a bland meal after getting horrible food poisoning days before my flight but unfortunately there was no special meal for me at dinner time. So lucky me I got to eat a bread roll for dinner. No free food was served on the flight from San Francisco to Toronto? It was considered a "national" flight. What? It was an 8-hour flight that crossed an international border. Entertainment was one screen in front for the whole economy cabin on an international flight (Toronto to Madrid). I'll never fly them again.

We were in the waiting lounge for a return flight from San Diego to Vancouver when we were told that the flight was cancelled due to technical problems. They offered us a flight part way to San Francisco and a hotel for the night there which we accepted. When we arrived at the SFO airport to leave however AC demanded another $50 for an extra bag. We explained that we had already paid this in San Diego and that it would have been for the entire flight to Vancouver not just part way. The AC "customer care" representative was surly and annoyed at our refusal to pay this charge twice. Common sense finally prevailed but we had to demand a supervisor in order to sort this out.

AC865 LHR-YUL B777-300ER full flight and expectations fulfilled. Great plane seats comfortable for a 7 hrs flight IFE is superb with new touch screens (like ipad) good variety of movies music and series selections food OK pasta was delicious however the wrap snack was nothing special perhaps an ice-cream would have been a better option as we're in summer now. Staff very dedicated and attentive always smiling passing through the cabin quite often for water services and more. Amazingly enough it was my first time on an intercontinental AC flight and I got very satisfied with this experience.

AC869 11th July 2014 London Heathrow - Toronto. LHR-YYZ. Travelled to Toronto business class on new 787 seat was the best I have experienced in a long time good food on offer and great IFE. Only one problem beware of booking seats 5A + 5K on the 787 - these seats don't have any windows.

May 25th Calgary to Winnipeg AC 8380. June 30th Winnipeg to Saskatoon AC 8293. July 13th Saskatoon to Winnipeg AC 8296. July 27th Winnipeg to Toronto AC264. Recently I took four domestic flights with Air Canada. All flights were on time crew did what they supposed to do. Certainly tickets are overpriced but its because there are no competition on Canadian air market. Would certainly consider flying with them again.