Air Canada

We have travelled twice with Air Canada Rouge on flights AC1810 and AC811 (A319) to and from Cancun the first and the last time. If you are tall impossible to fit in the seat pitch is the smallest 29 inches only. Being an Air Canada Super Elite members for more than 20 years we were quite disappointed that the usual Air Canada comfort was simply not there. We can accept to pay for food and alcoholic beverages but to be so squeezed that it is not acceptable. If you look to seat pitch offers by Air Canada rouge competitors this is the smallest one. Moreover you have to bring your own tablet for viewing films ans pay 5$ for viewing them! Never again.

AC from Winnipeg to Shanghai in Executive First. First segment was in E190 from Winnipeg to Vancouver Ok seat and the food and service was good. Second segment from Vancouver to Shanghai in a 767-300 with pod seating. The seats were great! Very comfy and infinitely adjustable. Food was good to very good entertainment system was great and all the cabin attendants went above and beyond to make sure you enjoyed your trip. Very personable outgoing and helpful. Air Canada you have ruined me for all lesser forms of travel!

Repetitive poor experience with Air Canada flights to and from PHL. Latest issue in regards to canceled flight AC/ZX 7369. It took more than 2 hours for US Air staff and multiple misinformation for passengers (that we will all be re-booked on next flight that they did not have training on Air Canada systems and similar). In any case my spouse had similar issue on the flight from Toronto to PHL in June 2013. So this looks like a pattern. Not impressed and certainly low marks for customer service and customer experience especially with flights from and to PHL.

Toronto-Paris-Toronto. Boeing 777-300 chaotic boarding barely on time doors closed everybody strapped on their narrow pitch less seats waiting at the gate for a quick push-back delayed 45 minutes to reset "the entertainment system" video on demand. Captain apologized for delay promised to everyone in the cabin to step-up on the pedal all the way to Paris to recover that senseless waiting on the tarmac to restore a sub-par VOD programming. Despite the common westerly strong-transatlantic tail-winds captain managed a full hour late on arrival in Paris. Food and deserts distribution in economy as always 10-15 min prior to "drinks" (I must admit "clever" cost-savings). Food quality poor at best including a sort of a snack consisting of a long-expired and tasteless pizza. For years on now they are serving this "successful" pizza wrap. Service in a hurry without any suggested options or alternatives given to passengers reluctance on helping or accommodating passenger requests out of their own- robotic work-routine. On the way back I asked a male flight-attendant what's wrong with featured Flying Map on the VOD that doesn't seem to work at all. The answer: no worries the pilot knows its way to Toronto witty I must admit but that didn't address my request.

Flew economy class from Toronto to Vancouver and back a week later. No free snacks or meal on the plane - just drinks offered a couple of times and some water. Had to pay extra $75 for an overweight bag (over 23 kg) and only allowed 1 bag plus two carry on's. Some servers were clearly not loving their jobs. Rough turbulent approach to Toronto - mind you it was windy. Overall not the best flight(s) and will never fly with them again.

YVR-LAX. Flight AC558 Oct 28 2013. We choose Air Canada to fly to YVR for our 5 days vacation - first and last time. Worst customer service we received. They changed the timing of the plane without notice and when we got to the airport all they could tell us is that they sent us an email and if we didn't get it then it wasn't their problem. Manager was called to help us but after listening to our problem he told us that we could pay $75 per person if we want to go on an earlier flight. First of all they change the flight timing without notice and then instead of help all they show is attitude.

Flew Vancouver to Toronto after doing a whirlwind trip which included flights on United Hawaiian and New Zealand Airlines as well and found Air Canada to be better than United but nowhere near as good as Hawaiian or New Zealand. Flight attendant was not helpful she wasn't rude but she wasn't any where near friendly. She would just stare at you until you said something then stare at the next flyer not even acknowledge she had heard correctly then started handing out drinks. A simple "What would you like miss/sir?" is all that is required but that was too much for her. Customer service is important to me and when it lacks it severely diminishes my views on the product quality of a company.

Flew YVR-HKG return Executive First in September/October. Both flights were really comfortable with flat seats for sleeping. Services were also good on the plane and at check-ins but the food on the plane was really bad. The airport lounges served better food than on the plane! So feed yourself in the lounges before boarding!

AC002 NRT-YYZ. Dated cabin. Rushed service. Indifferent attitude. What can I say? Who needs flight attendants in J class telling you that you cannot have your meal a bit later after the regular service? A crew member in my aisle said no dinner is now. After I politely said that I'd rather eat a bit later (13 hour flight) she replied ok you can wait but it might be cold. She then proceeds to unfold my tray when I am away from my seat. Unfortunately she didn't put my tray completely flat being in such a big rush to keep to her schedule and not wanting to disturb her routine”so on the first use of my knife my entire tray goes flying sending food into the guy across the aisle from me. There I am on the floor picking up bits of food and apologizing to my neighbor. Not good. Honestly when you book a couple days before departure and your ticket (one way) costs US$6200 you can eat when you want. Old outdated audio/visual. Main meal looked like the dogs breakfast. Never again.

Long distance flight to London the TV did not work nor did the reading lights in our section of the plane so we sat for 9 hours in the dark. On the way home we were offered salmon or beef meals but the salmon ran out almost immediately nd the plug on the armrest for sound on the TV was blocked. We were offered 5% off our next Air Canada flight in the next year as compensation. The overall impression is they just don't care.