Air Canada

I was flying Business Class from Ottawa to Montreal with an onward Business Class connection to Fort Lauderdale. For the first time I downloaded my boarding passes to my iPhone. I arrived at the 'bag drop' 45 minutes prior to departure. Admittedly at the point which Air Canada operate a 'cut off' of no more luggage. I had difficulty providing the electronic boarding pass so the extremely unhelpful 'attendant' pointed out my luggage could not be 'checked in'. No attempt to locate the booking at her desk no attempt to help me. 'Shameful on Air Canada' to employ unhelpful staff who seem to get pleasure from turning customers away. Reassuring for Air Canada and their shareholders that their staff have very little consideration for passengers especially those paying premium cabin fares. I will never fly Air Canada again.

Nov 30th YOW-YYZ. Nov 30th YYZ-SEA. Such a poor service at the check-in counter. They have a couple of staff helping folks to drop off their bags and 3 staff members checking-in passengers and 4 staff members checking-in priority passengers. The regular passenger line was the longest and they took about 15-20 mins to check-in each passenger with 2 check-in bags. I stood in line for 40 mins - I was nervous about missing the flight. I went to priority check-in staff and asked if he could help me as my flight was in 60 mins. He was hesitant but the staff member next to him said "go back to your line" in a rude tone. They should definitely learn to speed up their process better yet learn some manners along the way. We do not expect great customer service but just do the job in the right way.

My son/college student booked a 7.30 pm flight from Rochester NY to Montreal QC via Toronto 11/26/13. Arrived at airport at 4 pm found counter unattended told that flight had been canceled. No notification via text/email/phone call. So stranded at airport. After several phone calls - with him calling and waiting over 1/2 hr to be connected then calling me for advice and me in California trying to help him I got on the phone. After 1/2 hr got connected and agent said nothing can be done and that my son's rebooked for next day. They wouldn't rebook on any other airline w/o Air Canada flight numbers even though United and USAir are partners in the Star Alliance. What I'm most upset about is the no notification of cancellation - agent checked and said system shows "text not sent". He talked to supervisor and found out that the system attempted to send a text to my son at 2 pm when the flight was canceled but the text did not go through. For such an important notification as a cancellation and you don't attempt to reach customer.

I have been travelling with this airline since I moved to Canada 13 years ago. The staff remain 'frumpy' 'dealing' sandwiches seats unsuitable for a 6'3" rugby player. Invariably its gates are miles from the concourse. The check-in staff rarely appear pleased to see you. I was flying AC on Black Friday (when power failed on the eastern seaboard). Diverted into Montreal there were the BA and Air France staff marshalling their passengers to coaches to take them to their overnight hotels. Air Canada? When we eventually found someone all they shouted was "get inventive on your cell phones people'. Having slept on the floor the next morning the AC bookings system was down and would be "for 24 hours". I paid for another flight. The food is boring expensive and often stale.

YEG-YYZ Oct 2013 and YYZ-YEG Oct 2013. Both segments were on-time and overall great experiences. The IFE is top- notch staff service was great and overall a very professional service. But a little frustrating that people that upgrade with points get service before people that pay for the ticket. When I was flying to Brazil it was not this way.

I am currently still at the airport. We were scheduled to fly to Calgary today at 8 am. We arrived at the airport 45 minutes prior to departure. We were told that the flight was closed and that we would have to be put on a later flight. They charged us an additional $150 per person to get on the later flight. That flight was delayed 3 times. We try to find an Air Canada employee several times in order to try to change our travel arrangements but no one was interested in speaking to us. No one was able to tell us why there was a delay. We did not know whether it was weather or equipment related. The level of customer service we experienced today is brutal. Any other for-profit business would be fail if they provided this level of customer service. I will never fly with Air Canada again.

We flew from Paris to Montreal in the newly reconfigured business class and were amazed. We loved the new seats so comfortable modern and top of the line. Service and food were a delight they've come a long way.

I recently travelled from Calgary by Air Canada. to Salt Lake City through Houston Texas. The flight attendants could not have been more helpful and pleasant. My connection at Houston was tight. Unknown to me they arranged for me to move to the front of the plane so I could be one the first to get off. I was in a wheelchair. The airport worker in Houston dropped the ball and did not take me to my next gate as arranged. As a result I missed my connection and had to wait until the next day to get to Salt Lake City. Air Canada had I felt gone out of their way for me.

Just flew on Air Canada Rouge to LAS. I have to admit I was very disappointed. The service was awful the aircraft was old and dirty. The crew young and the announcements were too familiar and did not sound nice. The flight was 4 hrs 50 and all that was offered was a buy onboard meal and bar. That's it! One time in the cabin 40 min before arrival they offered water and only water. I expected more however you get 10 times better service on Air Canada main line. Given the choice I'd avoid Rouge!

Flew from YYC-EWR-YGK-YYZ-YYC. Flight left on time. It was 60% full mostly people on business but for me it was vacation. Got some apples and some noodle soup. The soup was salty but fine and the apples were surprisingly good. The inflight entertainment system was good and tons of choices. Flight from YGK-YYZ was a 1-1 configuration which was different and no drinks served but only a 50 minute flight and no flight attendant or cockpit door. Flight from YYZ-YYC was an A320 and same entertainment system but the flight attendants gave all the kids on the plane ice cream and cookies left over from the Executive Class passengers.