Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2352 reviews
4/10
4 star Skytrax Rating
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1/10

Air Canada customer review

(Austria)

We bought a ticket for Vienna - Toronto - Orlando and back Miami -–Toronto - Vienna online and got tickets for flights AC6167 AC1866 AC917 AC 6166. The first problem was we could not reserve seats for the Vienna-Toronto flight because it was operated by Austrian Airlines. We checked in online at the first opportunity and had an uneventful trip to Miami the Air Canada Plane being a little rugged was an "Air Rouge" flight but it was ok. The return flight was a disaster. The Plane from Miami arrived late from Toronto which resulted in missing the Vienna flight. We asked the onboard personnel if they could give us any information on the status of our connecting flight but the same problem again: they told us they had no info on the Austrian Airlines flight and that it was "out of their hands" - then they got annoyed when we asked for priority disembarking. Well we ran for it but it had not waited for our party of 8. We were split up re-routed to Paris AC880 and then after 5 hours of waiting to Vienna by Air France flight AF1738. We had to get the Air France boarding passes ourselves offered no assistance like food vouchers or lounge access but told us we could fill out a complaint form online. We had to run around so much (with 2 little children) that we used 3 hours up anyway. When we arrived finally in Vienna the luggage was missing again some confusion which Airline was responsible now. The onboard and ground personnel were indifferent at best. I will avoid air Canada at all costs in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Air Canada customer review

(United Kingdom)

LHR to Calgary: Check in at brand new T2 was a complete shambles - not sure if this is AC's problem or T2 teething troubles? Not enough staff around to deal with self check-in problems and only 2 check in desks available - the queue was long and slow! On board in Economy seat pitch and leg room was pretty good for 2 adults and 1 child. Everything else distinctly average. Return leg Vancouver to LHR Premium Economy: Self check in worked fine but bag drop slow and everyone in the same queue with not one AC rep on the airport floor in sight. Seats in Premium OK. Flight delayed for around an hour due to them being unable to get the door closed. Inflight service really poor - food was absolutely dire and meal of choice had run out even before we'd left the ground. Flight attendants completely lacking in attentiveness - no rubbish collection despite me having a nice tidy little bag full of bits which I deliberately left in sight. Even as we came in to land it got missed on their final cabin check. Missed drinks/coffee runs - there was definitely a preferred customer system in operation - fine we may not be frequent flyer members (and never will be!) but we've still paid a premium fare and shouldn't be completely overlooked. Baggage reclaim at LHR T2 a mess - again not sure if this is AC's problem but surely LHR should know what they're doing by now? All in all both Air Canada and LHR's shiny new T2 have disappointed. Not sure we'll be able to avoid using T2 again in the future but certainly we will not be choosing AC again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada customer review

(Canada)

Flight from Ottawa to Fredericton. I arrived 42 minutes before boarding and "missed my flight". I Was charged 170 dollars to book a flight later. Customer "service" staff made no attempt to get me on my flight. They were rude and had zero empathy. On the return flight I was offered an earlier flight out of Fredericton but had a 6hr layover in Montreal. Weather in Montreal had delayed several flights. Air Canada staff directed me to wrong help booth on the first floor where I waited 45 minutes before being told rudely that they were too busy with people who had missed their flights to help me and I should try the Jazz booth on the other level. The Jazz booth had a two hour wait because of the recent weather with only one staff at the desk. When I arrived at the wait line I asked a passing staff if this was the right booth for Jazz and she told me to "just wait in line" whiteout even answering this simple question. I waited two hours and was told that they could not give me an earlier flight. Flights were on time but customer service was absolutely unacceptable. Needless to say this is my last flight with this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air Canada customer review

(United Kingdom)

LHR-YYZ return. I was on a 3-3-3 configured 777 which was quite comfortable however I would avoid the newly configured 3-4-3 777 as I understand the seat width and pitch is less - I have had experience of this configuration before and it is not comfortable. Food going out was great but terrible coming back - I guess LHR has better catering! Regular drinks runs with a full bar rather than just juice/water was a welcome surprise.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air Canada customer review

(Canada)

We acquired our tickets on May 2 2014 for travel on July 26th 2014 the flight to Charlottetown PEI was okay apart from being delayed leaving Edmonton International due to overbooking again. We received $50 per person off with 1 free meal each. Travel agent paid Air Canada for our meals however we never received them. I was told vouchers would be provided via Air Canada when our tickets were scanned but that never happened. On the return flight Aug 9 2014 from Montreal to Edmonton one of our assigned seats 33F had no television working so our son did not even have a TV screen to watch on the 4.5 hour flight back to Edmonton. This is the last flight we will take with Air Canada.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Air Canada customer review

(Canada)

I will not fly on Air Canada if I can help it. My wife and I won tickets to fly anywhere in Canada in a contest (not through AC). We decided on St. John's NFLD. Somehow the ticket agents and boarding staff knew that we didn't pay for our tickets and from that point on the service ended. The man at the boarding desk actually said to me that I had no right to request better seats (the plane was only half full) because we didn't pay for our tickets. I was appalled at the rudeness we experience and will not fly on an airline that pays employees to treat people like this. We usually go to the border cities to fly out of to save money. But to fly domestically I will use WestJet if possible. Have flown on them twice and the service was excellent.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada customer review

(Japan)

August 2nd 2014 AC009. We arrived at a very crowded very unruly check in counter in Calgary where it was clear staff had no control of the lineup. When you're travelling with a 5 month old this situation can create a lot of stress. Once we boarded the situation became worse. The seats were dirty and clearly very worn. It was evident that the planes climate control was broken. We sat onboard the aircraft at the gate for what seemed to be a very long time with aircraft engineers trying to fix the problem. The pilot claimed the problem was fixed we began our taxi away from the gate and then the plane just sat there. We went back to the gate and tried to get it fixed. After a lengthy wait (again) we taxied and took off. Of course once airborne the cooling system still did not work and the pilot informed us that we were going to be diverted to Vancouver to potentially switch planes. Told a new plane was being readied and we would be boarding 7pm Vancouver time. When we went to our new check in gate the situation went from worse to downright awful. Ground staff had no idea on seat assignments and couldn't figure out where to seat everyone. We thankfully got our bassinet seats but other passengers were told to board and to find a seat "anywhere they could". We finally got in the air 9 hours after our ordeal. I will never fly Air Canada again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Air Canada customer review

(Canada)

I travelled premium economy on Air Canada from Vancouver to Heathrow. This product is very good value in my opinion. Seats were similar to AC domestic standard business class about 38' or more pitch two on the sides. The dinner meal was a condensed business class meal in my opinion having travelled in that class previously. The wine drinks service was excellent staff were very attentive. Morning meal more standard fare but fine. Air Canada has come a long way in service over the past few years and I would definitely choose them over any American carrier and many European ones. I thought the dinner meal was better than what I ate on united first class. UA could take lessons from AC.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air Canada customer review

(United States)

San Francisco - Toronto - Madrid: Poorest plane I have flown in and that's saying a lot as I've flown a lot during my time as a flight attendant and on my own for pleasure trips. Seats in the plane from Toronto to Madrid were very narrow and cramped (and I'm a petite slim female) and extremely uncomfortable (did they purchase the seat foam at the dollar store? I think Greyhound bus seats would have definitely been more comfortable). I had recently called in to customer service to request a bland meal after getting horrible food poisoning days before my flight but unfortunately there was no special meal for me at dinner time. So lucky me I got to eat a bread roll for dinner. No free food was served on the flight from San Francisco to Toronto? It was considered a "national" flight. What? It was an 8-hour flight that crossed an international border. Entertainment was one screen in front for the whole economy cabin on an international flight (Toronto to Madrid). I'll never fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air Canada customer review

(Canada)

We were in the waiting lounge for a return flight from San Diego to Vancouver when we were told that the flight was cancelled due to technical problems. They offered us a flight part way to San Francisco and a hotel for the night there which we accepted. When we arrived at the SFO airport to leave however AC demanded another $50 for an extra bag. We explained that we had already paid this in San Diego and that it would have been for the entire flight to Vancouver not just part way. The AC "customer care" representative was surly and annoyed at our refusal to pay this charge twice. Common sense finally prevailed but we had to demand a supervisor in order to sort this out.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no