Air Canada

London Heathrow to Montreal 28 August 2014 Boeing 777-333ER C-FNNW. One of Air Canada's latest Triple Sevens equipped with their latest interior in economy with black leather seats and a very cramped 3-4-3 configuration. Very narrow seats uncomfortable but just OK for a 6.5 hour flight. The controller for the in-flight entertainment screen is now placed in the arm rest just where you lean your elbows causing lights and cabin call alerts all over the cabin. Little thought has been placed into the design of Air Canada's new economy cabin! Also my light control was turning on the incorrect light (obviously little testing of their systems on a new aircraft). Cabin attendants all old-timers and all very miserable but this is consistent with my experience of AC's transatlantic offering. Food - perhaps it is time they quit the hot food service! Still cannot believe this economy cabin design has actually entered service and other airlines that also employ the 3-4-3 configuration on the Triple are far more comfortable.

Vancouver-Calgary-Grande Prairie and return Aug 24-27. Unlike recent ghastly experience with AC Rouge - this was all on regular line. Planes were on-time clean and crew were friendly and efficient. Maple Leaf Lounge in Calgary is being re-built but there was plenty of seating and the food and drinks just fine. A highlight on the GP-Calgary (5.00 flt) - a very friendly and funny FA. Two young chaps were using inappropriate language as they boarded and she (young FA with charm and humor and lovely French accent) reminded them of "language" around others. We all smiled and they complied and I was impressed with her. Very nice trip on all four legs.

HKG-YVR. Each time I take Air Canada between Vancouver and some Asian destination I become increasingly frustrated with half of the staff's attitudes. It seems to me that some of these flight attendants tend to get easily frustrated towards Asian passengers. One flight attendant was lecturing me what I should and should not place in the overhead compartment (I really wish I just ignored her). Another major issue I have with the new seat design is the placement of the earphone plug which is located in front of us. It's extremely inconvenient to unplug it in and out all the time when a passenger next to you has to get up. Plus this is also one of the least comfortable economy seats I have sat on.

24 July YWG-YYZ. I was leaving on an early morning flight on July 24 2014 and had a serious fall onto my face just as I was leaving for the airport. I arrived at the Air Canada check-in in pain and shock. I was greeted by the most caring and compassionate ticket agent who immediately called the medics. They got a wheelchair and ice packs for my face and accompanied me through customs after clearing me for travel with the on call doctor. They gave me extra ice packs for the flight to Toronto and the flight attendants gave me a bag of ice to rest my face in and constantly checked back to check my comfort. Empathic and caring flight attendants.

My original rant today starts because of Air Canada's online flight tracker. Every time one of our friends comes in from out of town we normally follow their progress online to make sure we don't have much of a wait at the airport. Air Canada doesn't seem to care and leave their customer's rides hanging today it was almost an hour. Now my second rant is from personal experience a number of years back and I tell anyone who asks me which airline they should use and shouldn't. I haven't taken a flight myself with Air Canada since we booked a trip using airmiles and never will again. Our flight to Cancun was originally set for 32 hours 5 stop overs and leaving from an airport an hour and a half away. A few days later I received a call from them to change my itinerary to 26 hours when I asked if they could let me use the airport 10 minutes from my home he said since we put you through the trouble OK. Sleeping in my wheelchair inside of the Mexico City and Guadalajara airport we arrived in Cancun utterly exhausted and me with a diabetic low blood sugar. On the 6 hour flight home with an overnight in Calgary my wife left me ahead to grab our luggage. When they came to get me I told them my supplies were all in the overhead compartment. The rude stewardess wouldn't even look and told me that my wife had everything. I get off of the plane and when I saw my wife she didn't have my jacket medical supplies or test kit. After spending the night trying to retrieve my medical supplies in the city we went home exhausted again. They had the nerve the next day to tell me to come and get my supplies. After them making 3 trips I finally got everything back. Even if I was offered a few flight I will never board another Air Canada plane ever again.

YYC to Narita return: Horrible flight there. Checked in for my wife and I with seats together the night before. Somehow when we showed up at the airport the seats were separated. Managed to change 1 seat with a nice Japanese lady. Both inflight entertainment systems did not work. About 50% of the cabin had the same issues. How hard is it to test the system beforehand? Or upgrade to a system that works. On the way to Narita we were both stuck with the Japanese meal being at the back of the plane. Was awful. On the return flight back we managed to get seats in the front of the plane and had a much better meal. Still 1 out of 2 inflight systems did not work properly only a couple of movies worked. We were both a sleep/dosing when they served the breakfast ~2hrs from Calgary and were both woken up did it look like we wanted breakfast?

I flew Air Canada from BOS-YYZ on 8/20/14 in economy class. FA's were friendly and the seats were very comfortable. Not that many movie choices but it is a short flight. On the way back there was a problem with my name during boarding (probably because I was an unaccompanied minor) and as an apology I got a free business class upgrade. The food was great and the seats were very nice. I recommend it.

Flight AC 7439 was cancelled in LaGuardia no explanation. Put on another flight to YYZ and connection to Edmonton. Counter clerk printed out wrong boarding pass so had to return from security to get correct pass. Flight was late and arrived in YYZ with 30 minutes to clear customs grab bags drop off bags at domestic go through security and get to gate. No Air Canada representative anywhere in this process to assist in getting through quickly so we missed our flight. The counter clerk insinuated we should have asked for help. I asked the Baggage Clerk the Information Clerk the Customs Clerk and the Security Clerk. There was no Air Canada representative present anywhere during this process. I realize there may be a reasonable explanation for cancellations but we were given none. Worst part is that their Executives could care less so it goes from the top down as to the contempt they have for passengers. Air Canada will never see me or my family on one of their flights again.

YYZ-YEG Full flight. Overall a great experience from web check in to early departure and early arrival. Great service by friendly cabin crew. Clean plane. Terminal 1 at YYZ easy to use. Air Canada has WestJet beat.

AC8886 I flew from Edmonton to Newfoundland. My flight from Edmonton was delayed 55 minutes the lady at the ticket desk did not even check in my son so that caused a hassle when I went to get on the plane. When I got to Halifax the plane was delayed 3.5 hours. I had 2 cranky boys under 3 years old everything was closed at the airport they gave me a $10 meal voucher and were very rude about it. I do not recommend this airline.