Air Canada

No entertainment from Toronto to Lisbon simply lights out. While I had entertainment from LA to Toronto my daughter had none for both legs of the trip. I can not imagine in this day and age that an airline offers no entertainment. Food was okay but you must pay for wine on international leg of trip. I think it's either BA or AF from now on.

Travelled from Heathrow to Vancouver we sat for 90 mins on the runway with little info but just problems with one of the engines. The TV did not work and we had to wait for the stewardess to be ready to re boot it! The seats are 3x4x3 and very little leg room although the leather seats were quite comfortable. The worst thing was the rude service we got from the air hostesses they looked like it was too much trouble to do anything for you! The food on return flight was appalling before we landed we were handed a yoghurt and a dry slab of some kind of cake. For the price of the flights I felt the great films did not make up for the bad service poor food and cramped conditions!

Booked a flight in February to Greece since booking our return flight has been changed 4 times. We first had one stop in Montreal then straight to Edmonton landing at 10.30 pm. After the 4th change Air Canada had added another layover in Toronto after Montreal now returning at 1.30 am. I wouldn't have booked this flight if I knew this is the way they operate. There are too many other airlines that never change there flights no matter how full or empty the flights are. Book through another provider.

Our family flew from Vancouver to Sydney in Business Class on the final leg of an around the world trip. All other Star Alliance airlines were great. Air Canada was shocking! There were no shower facilities in the Air Canada lounge in Vancouver. The aircraft was very dirty. Crumbs of food smeared sticky stuff old rubbish around our seats. We had ordered special meals due to medical conditions for 3 family members. The food was inedible - overcooked. Our business class meal consisted of chicken that was too hard to cut potatoes that disintegrated as soon as we tried to pick it up with a fork. Dessert was a small fruit salad. We were offered our breakfast instead of our dinner in case that was better and the crew were understanding but there were no other food options available for a 19 hour flight. We were hungry for 19 hours (travelling with 2 children). This would have been unacceptable in economy. Upon receiving our complaint Air Canada offered 10% discount off our next flight. Useless as we will never fly with them again.

Flew YEG-LHR (again). Great experience. It's not the luxury of the middle eastern or Asian airlines but the meals and wines are included unlike Icelandair and the cabin experience is far better than United. My first choice. The LHR terminal they use is now excellent.

AC001 YYZ to NRT. Could not scan the boarding pass to retrieve baggage tag using the machine hence we had to queue up for 'check in assistance'. The line up was long we had to wait for 1hr. Boarding was quite quick. Service was mediocre kind of bad actually when you compare it to ANA (I have a connection to CGK using ANA). Return trip AC006 HND to YYZ. Same service except for better IFE due to newer aircraft (b787). Food was not delicious but edible on both sector. Overall Air Canada is a mediocre airline.

A good flight from London to Toronto - but what miserable female flight attendants - one did not even manage a smile in 7.5 hours. Please Air Canada - staff training on welcoming people to Canada.

26th September 1.5 hours late leaving London Heathrow for Montreal. Knew I would miss my connecting flight to Toronto City where I had family waiting for me. Was assured from the aircrew that Air Canada ground crew were aware of the delay and arrangements had been made to fly Toronto passengers out on two flights. All we had to do was contact the AC agents at Montreal. Suffice to say no one was available to help in fact a less helpful bunch of individuals I have yet to meet. After lots of chasing around from one departure gate to another I was eventually put on a flight to Toronto Pearson which resulted in my sister having to dash across Toronto at the last minute. Furthermore it seems my luggage arrived on an earlier flight isn't that a security breach? All in all a very poor service from Air Canada which has resulted in me vowing never to fly with them again going back to Air Transat.

London Heathrow to Montreal 28 August 2014 Boeing 777-333ER C-FNNW. One of Air Canada's latest Triple Sevens equipped with their latest interior in economy with black leather seats and a very cramped 3-4-3 configuration. Very narrow seats uncomfortable but just OK for a 6.5 hour flight. The controller for the in-flight entertainment screen is now placed in the arm rest just where you lean your elbows causing lights and cabin call alerts all over the cabin. Little thought has been placed into the design of Air Canada's new economy cabin! Also my light control was turning on the incorrect light (obviously little testing of their systems on a new aircraft). Cabin attendants all old-timers and all very miserable but this is consistent with my experience of AC's transatlantic offering. Food - perhaps it is time they quit the hot food service! Still cannot believe this economy cabin design has actually entered service and other airlines that also employ the 3-4-3 configuration on the Triple are far more comfortable.

Vancouver-Calgary-Grande Prairie and return Aug 24-27. Unlike recent ghastly experience with AC Rouge - this was all on regular line. Planes were on-time clean and crew were friendly and efficient. Maple Leaf Lounge in Calgary is being re-built but there was plenty of seating and the food and drinks just fine. A highlight on the GP-Calgary (5.00 flt) - a very friendly and funny FA. Two young chaps were using inappropriate language as they boarded and she (young FA with charm and humor and lovely French accent) reminded them of "language" around others. We all smiled and they complied and I was impressed with her. Very nice trip on all four legs.