Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2352 reviews
4/10
4 star Skytrax Rating
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8/10

Air Canada customer review

(Canada)

PBI-YYZ-YOW on the Tuesday after March break. Both flights on time first on an A321 and the second on an embraer e-190. Both aircraft clean with an excellent choice of IFE for regional flights. The crews were professional if a little aloof; seat comfort and legroom was as good as it gets in economy. Air Canada is a solid airline and (at least regionally) does not deserve their bad reputation.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air Canada customer review

(Canada)

Just finished my flight from EZE to YQB with Air Canada's two cabin 777. It was a wonderful flight. After the stop in Santiago the fresh crew took care of all details. Although SCL is not the best kitchen in AC's network the food was good. The service was efficient but not rushed. It allowed for the cabin to go in sleep mode fairly early on in the flight. I don't understand AC's decision to move away from the two class config pods. They are comfortable and for me 6'1 a welcome lie flat experience. Slept very well and woke up just in time for breakfast. Hats off for this 5 star crew! Seems to me AC is working hard on maintaining and potentially increasing their service standards.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air Canada customer review

(United States)

Just flew from Seoul to Vancouver and then onwards to Los Angeles less than 24 hours ago. Flight was fine except that I'm not too sure if the four star rating is justified - I'd say its more like 3.5. Tried the 787 for the first time and I have to say that the lighting system is brilliant as it eases the level of brightness on the eyes whenever the light is turned on by going from dark to bright gradually. Another added bonus to flying with Air Canada is that it makes US entry easy since customs and immigration is cleared in Canada thus not having to deal with the debacle that is met at US airports. As for the in flight experience the food wasn't half bad but the seating and entertainment can see some improvements. The seats were not ergonomically designed and no matter what position I would turn my body I just couldn't manage to sleep due to the discomfort and entertainment although extensive did not have a decent selection of films to choose from.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air Canada customer review

(Australia)

Outbound Sydney to Vancouver (Sat March 14th) due to turbulence no tea of coffee - except that the flight was very smooth for the hours in which no tea / coffee could be served. Wed March 18th Vancouver to Sydney announced on take off that hot water machines not working so no tea/coffee for the 14 hour flight. I don't believe it! Service very poor. I almost wonder if staff are working to rule due to some kind of dispute. Went to the galley three times in the flight to serve myself some water. No one was offering.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air Canada customer review

(Canada)

Took my first 787 flight on Feb 27 from Beijing to Vancouver. Thoroughly enjoyable with great service. I prefer the new pods to the old type. Will be doing the same flight soon in Premium Economy which looks very inviting and I did try out the PE seats. I also checked the economy cabin and I am not about to experience it. On their downward spiral on customer comfort this is a high density cabin to be avoided. I am supportive of open skies as until there is some real competition in Canada on product and prices both AC and Westjet (which I no longer fly) will keep squeezing the passenger on everything.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air Canada customer review

(Canada)

Surprisingly decent flights from YWG-YYC-OGG. Flights on time from YWG delayed slightly from YYC-OGG. Air Canada 767-300er (non rouge) is a solid air craft. Surprised however that the crew did not offer a free meal on a 7 hour international flight. Passengers we're restless about that. Decent pitch for a guy who is 6"4 such as myself. The better of the two AVOD systems in Canada for sure. Only gripe was an extended period of "turbulence" where there was no communication many passengers stood up to use the facilities as did I. About 3-4 hours into the flight. The senior flight attendant rudely remarked "you know the seatbelt sign is on!" Not exactly highly service oriented. But still worth the trip from Calgary. This route for sure will be a rouge flight soon in which case avoid like the plague. But for standard AC mainline about as expected nothing wrong but a few things missing. Far superior to United service to Maui for example through Denver.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Air Canada customer review

(Canada)

Last Sunday travelling as a legit full fare paying J class pax from LAX-YYZ-YWG. AC792 arrives late from LAX into YYZ but still there is an hour to connect to AC271 YYZ-YWG. Canada Customs press a magic button which allow my 2 checked bags to go directly to my connecting flight when I announce I am returning from a vacation in Hawaii. I proceed to my domestic gate to board AC271 and while in line am redirected by the gate agent to see her colleague at the gate desk. I am told I have been taken off the flight as my 2 checked bags won't make the flight? I am offered a Y class seat on the last flight of the night with a suggestion by the gate agent that the stars may align and I may get to ride in the cabin I paid for. Sent unceremoniously to the Maple Leaf lounge to await my fate I am granted access to the exclusive club even though I have now been stripped of my upper class status. Within an hour I am presented with a J class boarding pass for the last flight of the night to YWG. Was I bamboozled by my favourite mother country flag carrier giving away my original highly prized seat 1A on a Jungle jet back to Winnipeg on AC271? My 2 checked bags went through YYZ without me even seeing them and they were secured for travel from LAX-YYZ-YWG on company aircraft yet I was denied boarding AC271 based on the fact that my bags would not make the flight? Was I being punished for flying Delta from HNL-LAX in order to avoid flying Rouge? Or was my seat given away prematurely to a company commuter? Even when you pay full fare J class you have to role with the punches.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air Canada customer review

(United States)

On Friday Feb 13 2015 my wife and I were to leave Boston for Toronto enroute to Tokyo to see family. Our plane was 45 minutes late arriving in Boston but were we reassured that making our connecting flights would not be an issue. After we boarded in Boston we sat for another 35 minutes before the plane left the gate. Needless to say we missed our connecting flight to Tokyo by 5 minutes. When we got to Toronto Pearson airport-which is the most unfriendly and confusing airport we have ever had the misfortune to be in-we got to our gate the plane was still there with the bridge still at the plane but we were told the gate was closed. After I informed them that if they could sit our plane for 35 minutes at the gate in Boston without moving then that would give us time to board our flight. We were rudely informed that that was not possible and were directed to go to customer service. Air Canada told us that they could not get us to Tokyo that day and that we would need to spend the night in Toronto. They paid for the room and some of our meals but the customer service was horrible. No attempts were made to book us with another airline as we have had happen in a similar situation in the past. Two years United screwed up and caused us to miss a flight to Hawaii but they bent over backwards and got us there only one hour later than our original time. Air Canada could take a few pointers from the competition. I will never fly Air Canada again and I will never fly into Toronto Pearson again. They both have much to learn about customer service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Air Canada customer review

(Canada)

Worst business class experience and not worth the money. The flight attendant was tired and made it quite clear to all of us in fact she actually expressed the fact. Passed the drink cart twice offered nuts and a bag of chips I asked for clamator and vodka got the clamato minus the vodka. Then she proceeded to sit where I could clearly see her reading a magazine and eating - very professional. When we were about an hour from destination the attendant got up and finally started breakfast prep then placed the cart in the middle of the cabin and started serving fruit plates 15 min later she served the hot breakfast not long after the descent started. Trays collected finally and still descending the coffee cups and juice glasses are still not picked up. This flight was not a business class experience and it will be some time before I take Air Canada business again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada customer review

(United States)

Traveling Air Canada was the worst experience I have had. The agents were extremely rude and unhelpful in Toronto Pearson airport. Common courtesy seemed to have been an understatement. Flights were cancelled without proper notification leaving passengers stranded in the airport with no where to comfortably stay. Not sure if this is policy but agents were not required to assist with bag tagging leaving first time fliers lost and confused.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no