Air Canada

✅ Verified Review | Amsterdam to Ottawa with a stop-over in Toronto. The members of the cabin crew on both flights offered a highly professional service, and the A333 is a lot quieter than the B767 which previously operated on the flights between Toronto and Amsterdam and vice-versa. Like I have mentioned in my earlier reviews, in terms of schedule and value Air Canada has the best flight options between Amsterdam and Ottawa. However, Air Canada could do more on improving their punctuality as we left Amsterdam an hour later than planned and also the flight from Toronto to Ottawa was delayed, and the food seems to be Air Canada's perennial weakness as it should at least provide better meals in economy couch during long-haul flights. Nevertheless it was okay overall and Air Canada always remains a recommendable airline.

✅ Verified Review | I had faith in Air Canada. I had flown with them to Rome and back to Denver no problem. I was actually looking forward to flying with them again. However, they totally messed me about on the Paris flight. The flight out of Paris was delayed for over two hours, causing me and several others to miss their connecting flights in Toronto. Then, they proceeded to be very unhelpful and vague when getting us another flight to our final destination. Then, the flight they got us to our final destination was then delayed by another two hours. And to top off the disaster cake that is this airline, they left my luggage in Toronto but brought my family's luggage to Denver. Would not recommend at all.

✅ Verified Review | Flew Air Canada from Brisbane to Vancouver. Not a good experience. The Airport Staff made a mistake with my seat and refused to help in securing a seat next to my partner. It seemed that a number of couples and families were separated on the flights (to and from Vancouver). The staff on board were not courteous and almost rude when dealing with us. The entertainment system didn't have the latest movies. The food was below average.

✅ Verified Review | In a 10 day span I took three flights with Air Canada from Vancouver to Los Angeles, none of which were on time. The first two flights were fairly small delays of less than an hour, however on the third flight we were delayed due to mechanical error. I understand that these issues do happen periodically with planes but Air Canada originally told us that there was no update, they don't know exactly what is wrong and don't ask about connecting flights. I am unimpressed that Air Canada couldn't get one of my three flights to take off on time.

I've flown with Air Canada many times. While it mostly provided decent service and food, the most recent flight left me with a bad experience. The earphone connection on my seat was jammed, so I could not use their system for the entire 14 hours of my flight from Toronto to Beijing. They did not offer to switch my seat or provide a solution, only saying they would fix this after the plane had landed. I generally did not have a problem with the food, and the people on flight were friendly. I liked the fact that they provided a warm blanket and a pillow.

✅ Verified Review | Was assisted by Concierge to make my connexion in Montreal due to a late departure from Quebec City. Kudos to the Concierge service from Ottawa (my base) and Montreal who monitored the status of the flights and planned for contingencies. This service is one of greatest value added of Air Canada for high tier customers. Air Canada uses the old Blue Pod configuration seat on this route. 1-1-1 in Business Class. Seat quite comfortable and allows some sleep for this type of leg (6-8 hours). Seat 1 A on this aircraft does not allow you to have a window (or you have to look behind you). It is a good and comfortable seat nonetheless - close to the washrooms if that's what you are looking for (and if you are not afraid of being bothered by noise from the galleys). Air Canada Achille's heal continues to be the quality of service onboard. While the young crew members are pleasant, helpful and professional, older crew (particularly YUL-based) tend to be less nice and almost discourteous. This will hopefully get addressed progressively, as crew members are trained or renewed. Good food on board and arrival slightly behind schedule despite a late departure from YUL. Was able to use the FRA Air Canada lounge, the best business class lounge in FRA, by all measures. Staff are nice and helpful. Concierge team in FRA amongst the best. All in all a good experience and a product in constant improvement.

Air Canada, with 2 days notice, advanced the connecting flight from Toronto to Charlotte/USA by 40 minutes, and without asking us, booked us on a flight for the next day. As requested, I phoned Air Canada in Canada and had to wait 40 minutes on the line for an operator. I asked if Air Canada pays / provides hotel accommodation for the stopover, in line with European Union rules. A very rude female operator then told me that this is not the airline. However, something must have rung the bell in Italy, because the next day a very friendly Italian staff called me from Rome and informed me that I would get free accommodation. The flights from Rome to Toronto and back were very pleasant, with good premium economy seats, good service and good food. Entertainment also had been satisfactory on a big screen (the movie selection could be improved). The only terrible experience, outside Air Canada's control, had been the USA security screening and immigration in Toronto. We had to stand 2 hours in line and, despite being ushered forward twice by friendly airport staff, boarded our plane to Charlotte as last passengers 2 minutes after official departure. Many other passengers lost their connections due to the newly introduced stricter security controls for the US. The return flights to Rome were again very pleasant without any incidents. Toronto airport is very efficient and pleasant.

✅ Verified Review | Had a very pleasant journey with Air Canada. My route was from Copenhagen to Toronto with the brand new B787-9 and from there to Calgary with an A321-200. Planes were bang on time, the service was good and one flight attendant on the Copenhagen - Toronto flight did even speak Danish. Now that's customer service. On the flight back from Vancouver to London it started so well but the breakfast was a major disapointment. I mean is it too much to serve a normal breakfast on a 10 hour flight? The breakfast was a small cup of yoghurt and a dry cake, packed in plastic, so not fresh in any way. And that was it. Guess most passengers walked straight to a café in Heathrow after arrival. So the fact is this, a great journey with Air Canada were spoilt a bit because of a pretty ridiculous try to save some money.

✅ Verified Review | In a 10 day span I took three flights with Air Canada, none of which were on time. The first two flight were fairly small delays of less than an hour, however on the third flight from Vancouver to Los Angeles we were delayed due to a mechanical error. I understand that these issues do happen periodically with planes but Air Canada originally told us that there was no update, they don't know exactly what is wrong and don't ask about connecting flights. I am unimpressed that Air Canada couldn't get one of my three flights to take off on time.

✅ Verified Review | Air Canada Express was just downright bad. My inbound flight was delayed 2.5 hours which made me miss a connecting flight. I was rebooked on a flight 22 hours later, delivering me to Europe sleep-deprived. There were plenty of open seats in business class but they would not upgrade for a multiplicity of reasons. On the way back I went to the outhouse that is the part of Pearson airport Air Canada express flies out of- a small cramped prefabricated building with exasperated staff trying in vain to deal with the huddled masses.