Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2352 reviews
4/10
4 star Skytrax Rating
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7/10

"needs to improve in a couple of areas"

(Australia)

Verified Review | My husband and I travelled from Vancouver to Sydney with Air Canada in September 2016. We had a reasonably comfortable flight but Air Canada needs to improve in a couple of areas. Firstly: all the controls for entertainment, lights etc are in the armrest which is very inconvenient as it is too easy to accidentally turn off or on something unintentionally. I understand this can only be improved when designing new aeroplanes. Secondly: the choice of movies, tv etc on the entertainment system is very limited. On a 16 hour flight people need more than a few old re-runs and a couple of newer movies perhaps not to taste. Thirdly: neither on this flight nor our previous premium economy flight from Sydney to Vancouver were we given enough time to eat our food. Meals appear to be served so close to landing there is a rush to collect rubbish before people have time to eat. Staff commenced collecting plates before I even had time to take the lid off my meal. Most of my meal was wasted and it looked to be quite appetising. BTW I'm not a slow eater. Otherwise Air Canada was equal to most other international airlines and I appreciated being able to fly directly from Sydney to Vancouver and return.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteYVR to SYD
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"arrived 4 hours late"

(United States)

Chicago to Dublin via Toronto with Air Canada. Plane left Chicago 40 minutes late and arrived in Toronto 40 minutes late. We were not allowed to board our flight to Dublin because the agent said the plane was "full," apparently with standbys. We waited in the customer service line for 45 minutes while the agent worked on another flight. She told us, eventually, that we could "take our chances" with a direct flight or have a certain one to London then Dublin. It appeared to me that she was "selling" us and the 10 other passengers in the same predicament on the second flight because it wasn't full. It too was delayed, waiting for a late connecting flight from Beijing. How nice. We eventually arrived in Dublin 4 hours late without luggage which arrived 24 hours later. When I contacted Air Canada about all of this, they were gracious enough to offer us a 15% discount on our next AC flight which I will summarize by saying - never. Don't believe me? Check the numerous comments and reviews about this sorry excuse for an airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteORD to DUB via YYZ
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"AC was like a budget airline"

(United Kingdom)

Verified Review | It was my first time with Air Canada flying from London to Montreal. I have to say that the aircraft was good indeed. However my strong impression was that AC was like a budget airline. Inflight entertainment was limited and didn't work for my wife. We needed to ask to re-set it several times. Seats are not comfortable because armrests have built-in remote for inflight entertainment system and lights and you switch it off/on every time when you place your elbow on it accidentally. Serving food: items constantly were dropped down, flight attendants were picking them up from the floor and put on your table. Indeed it was better than United based on my many-year experience but still very close to it. My personal impression - Ryanair is treating their passengers a little bit better inflight - more genuine and attentive. Also, Montreal airport don't recognize Star Alliance membership card privileges for priority check-in which was disappointing (but it was not the airlines fault, but the airport ground staff). AC can be airline of choice indeed if there no any other suitable options.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLHR to YUL
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"a very enjoyable flight"

(Canada)

Verified Review | Paris CDG to Montreal with Air Canada. Flight left on time. The flight crew were very friendly and attentive especially one who was smiling from the moment we boarded to the moment we left the plane. The food served was the best food I have ever had on Air Canada in all the years flying with them. Probably because it was made in Paris and not Vancouver. - it was quite good. The entertainment system worked fine and it was a very enjoyable flight. We arrived on time and with no complaints at all.
Aircraft777-300ER
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCDG to YUL
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"crew friendly and polite"

(Canada)

Verified Review | Victoria to London Heathrow via Vancouver with Air Canada. The flight left Vancouver on time. A good flight, with a crew that were friendly and polite. The food was for once quite reasonable and a pleasant surprise as it is usually pretty awful. Arrived on time and had no complaints at all. Entertainment system worked fine. One of the better flights that we have taken with Air Canada.
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteYYJ to LHR via YVR
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"representative rude and discourteous"

(United States)

Verified Review | Nashville to London Gatwick via Toronto. Air Canada is the worst we've flown. Sept 7, 2016, a 1.5 hour take off delay from Nashville due to our plane's having no air conditioning, and with the air blowers at only 10% of capacity. Problem was not fixed and the cabin temp was nearly unbearable for the 2-hour packed flight to Toronto. The delay cost us a missed connection to London Gatwick because the airline schedules only 1-1/2 hours to connect from the Nashville arrival to their once-a-day London Gatwick departure. To make matters worse, in the process of deplaning from the Nashville flight there were no airline personnel directing US citizens to the shortcut past Canadian customs, which forced many US citizens on our flight, including us, to spend an hour waiting to go through customs, then another hour reclaiming our baggage, checking it back in, and going back through security, none of which US citizens at Toronto are required to do. The airline had booked us on the next Gatwick flight, 24 hours later, but we were able to get a flight that night to London Heathrow, which was delayed by 2 hours due to technical problems. We finally left at midnight. Through this ordeal every single Air Canada representative was rude and discourteous. The airline would do nothing for us except give us $10 food certificates which bought us 2 bottles of water. We had not eaten anything by this time for 7 hours and did not get anything to eat until 2 hours into the London Heathrow flight. Because our rental car had been paid for at Gatwick with return of the car to be made there we were forced, upon arrival at Heathrow, to take a commuter bus at our cost, from Heathrow to Gatwick. The return flight from Gatwick to Toronto was delayed by over 4 hours due to the failure of a ticket agent at Gatwick to give a fellow passenger more than one claim tag for the two bags she had checked in. This failure caused an extra bag to show up in the system. Staff were in an out of the cabin for the 4 hours trying to determine the bag's owner. As a last resort, the airline ordered all the passengers out of the plane and down to the tarmac to personally identify their own bags! The delay caused everyone on the plane to miss their connections in Toronto. The next available flight to Nashville was 24 hours later. The airline put us in an hotel 20 minutes from the airport and included 3 meal vouchers which could only be used at the hotel. Trouble is, the hotel didn't even have a restaurant. It took 1.5 hours to get our bags out of the secure area for the overnight stay.
AircraftBoeing 767
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBNA to LGW via YYZ
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Overall very good flight"

(Canada)

Verified Review | Toronto to London Heathrow in Premium Economy on daytime flight on Air Canada 868 on Boeing 787 equipment. Comfortable smooth flight, on time departure, reasonably good food and drink service from competent pleasant staff. Arrival at Heathrow Terminal 2 on time and not too long a wait for luggage. Overall very good flight.
Aircraft788
Type Of TravellerBusiness
Seat TypePremium Economy
RouteYYZ to LHR
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"flight was not that great"

(Canada)

Verified Review | The flight was a Lufthansa / Air Canada codeshare flight from Frankfurt to Toronto. It was my first time flying Air Canada. The flight was not that great. The movies were boring. I ordered for Asian Vegetarian Meal as a special meal request, which mostly consists of Indian food, but the food was not good. Also, since it was an 8 hour flight, they should have provided 2 meals. Although they provided lunch, which was at the start of the flight, their second meal was a refreshment, which was only a packet of nuts. Maybe a light meal towards the end of the flight was probably too much to ask. The cabin crew were quite lousy, I had to press the call button many times and they still would not come.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFRA to YYZ
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"attendants not friendly"

(Australia)

On a 4 hr flight from Vancouver to Toronto that wasn't cheap no snack/meal provided. Couldn't use cash or Visa debit card either. Drinks offered. Not much room for the window seat passenger to go to the toilet etc without bothering the row in front or own row. Attendants not friendly. On internationall flight x10hrs everything was great.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteYVR to YYZ
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"experience is nothing exceptional"

(Israel)

Verified Review | Toronto to Tel Aviv. Delays in check-in process and a rude representative were followed by a $100 charge for 3kg overweight. If that wasn't enough, my luggage did not arrive, they never boarded it on the plane, and it arrives 2 days after me, and after they had me wait up until 23:30 at night to deliver it. When confronting their customer service, they shortly referred me to their creative legal terms, not even trying to address my complaint. Plenty of other options for travel. Their flight experience is nothing exceptional to cover up for anything.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteYYZ to TLV
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no