Air Canada

✅ Verified Review | We flew Air Canada from Toronto To London Heathrow on a Boeing 777. The flight left on time, almost midnight. The flight was completely full. We had seats in the back of the plane. Most of the rows of seats are 3 - 4 - 3. In the back some rows are only 2 across. That's what we were assigned. There was a little extra room to the outside seat, but, the seats were pretty cramped, knee room was minimal. The food was not very good. It was a night flight, so we weren't very hungry. The entertainment system was so-so, The movie selection was not very good. A few recent movies and some old TV shows. Even the music selection was minimal. The Air Canada staff was pretty good. They were friendly and helpful, even though the plane was full. They made frequent passes with cold water. All in all it was a pretty good flight. Economy flights are pretty basic, This was about as good as economy gets.

✅ Verified Review | Montreal to New York-LaGuardia. I travel often with Air Canada because it's the airline of my choice and there's always good route options out of Montreal which is one of their main hubs. I chose LaGuardia airport because there's more flights than Newark airport. The flights were operated by Sky Regional their airline partner on short haul legs. I was suppose to take a morning flight however I ended up taking an afternoon flight because I had a Business Class booking on stand by and the morning flights were oversold. My flights were full, gates agents were asking for volunteers to check in some oversize carry on bags. I had a seat on the economy cabin because there were upgrades last minute. The return flight was Business class. All the flights were good. The service was pretzels with a drink in economy class and a light snack with a drink in Business class. The flight attendant was very nice on the inbound flight, taking good care of me and my family during the flight. The flight attendant was fine on the return leg but she was a bit exhausted. Inflight entertainment was very good for a short flight. There was a choice of movies and tv shows on the screens on each seat. I took the same leg a few years ago on American Eagle and the aircraft was smaller no in flying entertainment. The service with Air Canada is much better. I would fly again with this airline without hesitation.

Istanbul to Ottawa via Toronto with Air Canada. TK from Izmir to Istanbul, normal flight, rushed boarding. Air Canada 787 Dreamliner from Istanbul to Toronto. Very strict security in Istanbul for Air Canada, very reassuring. The flight in economy was excellent, aisle seat. Very comfortable seat, I am 5'8" and had no problem with room, seat between me and the window seat was empty. The flight attendants couldn't have been nicer, great service, after first meal and drink service, water runs every half hour, the flight attendants didn't disappear, and were always available. Mid flight snack and another meal before landing, all acceptable and hot. The size of the windows, humidity levels and fresh air were wonderful, no dryness. An excellent aircraft and product from Air Canada. Flight from Toronto to Ottawa was normal on an A320. So happy Air Canada started flying direct to Istanbul a couple of years ago, they really are the best carrier on this route, and I have flown, Turkish, Air France, KLM and Lufthansa between Turkey and Canada over the past 9 years.

Hong Kong to Vancouver. I have flown Air Canada several times both long-haul with the Dreamliner and short-haul within Canada. Biggest complaints: A meal is not served on flights within Canada, even though it's 4-5 hours long and the price is very high. You basically get a small bag of pretzel or a cookie. On the long-haul flights, I dont know why the food on flights to Asia is way better than to Europe. Second thing on the long-haul flights, there are not enough washroom. All flights on the B787 people were constantly lining up in front of the washrooms. I do not think it's worth the money because the amount you pay for your flights in Canada is ridiculously high but you get minimum service.

Toronto to Vancouver. As a nervous flyer I find the Air Canada staff to always be understanding. The new dreamliner planes have a configuration that doesn't squish 4 people in a row in the middle. The interior ceiling of the aircraft is very high so it doesn't feel as claustrophobic as some of the smaller planes. I always fly with AC domestic.

For a while now, I have believed that Air Canada have the edge over British Airways on this route. Whereas BA seem to have slipped into complacency and slimming down their service, Air Canada have upped their game and provided superior service and comfort. However, this month I had the displeasure of flying on their new 787 in economy class. Although the service was, as usual, very good, the seats were the most uncomfortable I have flown in for a long time. The new 787 economy seat is incredibly narrow, offering little sideways movement and virtually no room for the arms. When I managed to rest my left arm on the seat, I was setting off the call bell because the entertainment controls are located exactly where you would rest your arm, very poor design indeed. I also noticed that the quality of inflight catering has dropped, too. I had only one option to choose from: a rather unpleasant overcooked pasta dish which was, basically, pasta with tinned tomato on it and some cheese. I would like to be able to say I will stick with Air Canada, and if I am able to fly premium economy or business, I likely would. If I was forced to take an economy flight, I am fairly sure I will be looking elsewhere.

Flew Air Canada on a leisure trip to Toronto in August and I had a pretty good experience. From boarding the flight crew were pretty polite and kind and they kept this attitude for the entire flight. Seat spacing in the front of the economy cabin was excellent although it seemed to be a bit narrower in the aft part. Spacing allowed me to have a comfortable outbound flight and to rest quietly on the inbound night flight to Milan. On both flight airplane left the gate later than the schedule resulting in half an hour delay on the scheduled arrival in Toronto while we landed on time in Milan. Food wasn't bad, had lunch and a snack during the flight to Toronto while dinner and breakfast on the flight to Milan. For lunch and dinner passengers can choose between pasta or chicken menu, the snack is a sort of piadina containing vegetables or chicken. Breakfast was a cookie with coffee, juice or whatever you prefer. Good experience at all.

✅ Verified Review | Halifax to London Heathrow via Toronto. We booked a flight to London for my wife. We made sure it was the direct flight as well to make it easier for her. Also booked it early to make sure we got what we wanted. Near the departure date, we got an e mail to say that her itinerary was changed to via Toronto. I phoned the airline and they told me the flight had been taken off and said book another day or accept what you have. It was a take it or leave it situation. Of course we had to take it. So she endured a long and difficult day as she is less able and the connection was rushed and it was tough. Imagine her annoyance when she finally got to Heathrow to find the direct flight we previously booked arriving at much the same time! They also managed to lose her baggage! Contact with Air Canada customer service was difficult. No response to the web mail submission. Telephone calls just produced advice to resubmit the complaint - which I did and still no response. In the end I had to badger them on social media to get any contact. It took a week to get anything from them. Their response was that some time after taking our flight off, it was put back again and people who had that flight cancelled were not given the opportunity to return to that flight. So those who were wise enough to book early lost out, while those who booked late got what we were denied. They said that as a goodwill gesture they would offer us 15% discount on our next flight. Useless as we don't intend flying again this year. Hardly good will as it was their poor customer service that caused all this.

✅ Verified Review | I've been a regular customer with Air Canada for many years, but I've had two very negative experiences with them. I took the business class route from Toronto to Sydney and the interior was disappointing. The meals were awful and my headphones didn't work. My return flight was booked in error on a wrong day, and when I called to make a change to it was hung up on by a frustrated rep who refused to hear my complaint to the end and figured it was probably easiest to just hang up the call rather than deal with the issue. When I called back and explained what had happened, the new rep was unapologetic and didn't even attempt to rectify the issue in any way. They've lost my business and I do not recommend them.

✅ Verified Review | Washington to Montreal. 2 days of nightmare on what should have been a 1.5 hour flight. My flight from IAD to YUL was cancelled, not one person from Air Canada could advise why - huge line was formed and approximately 2 hours later I was offered a flight the following day "first thing in the morning" (for Air Canada, 11 am is "first thing in the morning"). After much effort I was able to convince them to put me on a flight to Montreal connecting through Toronto (yes, my direct flight had to be changed to a flight connecting through Toronto so I could leave on an actual "first in the morning" flight. So when I was finally seeing all this nightmare stop to expand itself, it was actually time for Air Canada's yet other fiasco: they couldn't reprint my ticket because it was bought by my company (business trip) and they didn't know how to do it. It was past 8 pm, I thought I would be home in Montreal at 7 pm, and I was still in Washington DC getting my ticket reprinted. After they were finally able to, I was given a 15 dollars voucher for dinner that I had to use in a hotel's restaurant where the cheapest meal was 30 (or 40 if you added taxes and tip). In addition to that, I was refused a cab service to and from that hotel, and was told to use the free shuttle which started running 4:40 am (and my boarding time was 5:30 am). I arrived Toronto at 8 am and there was a flight to Montreal with room for more people but I couldn't get in because my luggage was on a different schedule, so I had to wait until 10 am to fly to Montreal. Heading to the final moments of this torture which was being "served" by Air Canada, I just hear right now them saying the 10 am flight to montreal was overbooked and not all of us may flight.