Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1622 reviews
4/10
4 star Skytrax Rating
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3/10

Air Canada customer review

(United Kingdom)

YVR-LHR. I decided to return to the UK direct rather than via Europe. Plus points: flight left on time and arrived early even with a short hold before landing. Also Air Canada has a 3x3x3 configuration on its 777-300s rather than the 3x4x3 used by many other airlines. Leg room is ok but I found the seat was getting uncomfortable after a few hours. Other aspects left me wondering how this airline is classed as a 4 star airline. Check-in was quick but with no smiles. Even one of the staff at the gate was almost rude about the darkened spectacles I have to wear. On board one of the cabin attendants shrugged her shoulders when I asked for a blanket their was only a pillow on my seat and she was chewing gum whilst handing out breakfast. At least I did get a blanket after asking one of the other crew members. No hot or cold towels only one drink at a time show how this airline skimps on the things others provide as a norm. The food is poor as well. My special meal was provided but it was tasteless. 'Continental breakfast' comprised a small muffin and a small container of fruit - insufficient for a flight of 9 hours duration. The AVOD was ok with a wide choice available. I may well go to Canada again but will avoid Air Canada.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Air Canada customer review

(Canada)

YYZ-NRT-YVR using B777 / A330 in Executive First. Trip started off nice enough but ended in a cancellation and a forced delay of 1 day. I flew off peak hours so I benefited from a quick check-in with a personable agent. The YYZ-NRT boarding was the usual rush of pax. It would be nice if AC moved the priority lane to one side and it was better labelled so people don't accuse priority boarders of pushing in the line. Not a full flight so FAs had an opportunity to take their time and provide decent service. Food and beverages better than usual and overall I have noticed AC has shown some improvement in its food quality in the past year. Unfortunately the wine selection is still hit and miss. The seat showed its age and was well used. The IFE selection was boring and I resent the forced commercials. It was a good flight and I was able to catch a few hours of sleep. The problem was with the return flight. It was cancelled due to equipment issues. It happens but it seems to be an increasing scenario at AC. The AC response to the issue was disorganized and slow. Personnel tried their best. The end result was hours wasted at the airport until AC sent Pax off to a hotel. Communication was poor. The concierge in NRT was professional although it took some time to get an answer. The lady in YVR who assisted was also professional and kind. Unfortunately the replacement flight the next day was also beset by equipment issues as the air conditioning system wasn't working well and the cabin was stuffy and hot for the flight to YVR. However FAs on this flight were the best I have had on AC. I seem to be encountering an increasing number of equipment issues and delays with AC. I have only recently started using the airline again on my long hauls and I am not particularly impressed by this aspect of its operations.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada customer review

(Canada)

I rarely take this airline and on September 12 2013 from LGA to YOW I know why I avoid this carrier whenever possibly. Stupid decisions in difficult (weather) situations are not usually typical of A 4 star airline. I travel weekly in North America and I would rate several domestic carriers far superior. Over priced costly flexibility and staff that at times act condescending does not equate to a top rated airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Air Canada customer review

(Canada)

LAX-YYZ upgraded to executive class. Number 1 staff in the industry. AC still holds standards high for FA appearance. This crew was most professional and looks the best in North America. Keep it going AC and you will get awards for North-American airline on top of your international awards. IFE didn't function in my seat staff however did everything possible to keep me comfy.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air Canada customer review

(Canada)

NRT-YYZ on Sep 16. There was a supposedly a typhoon in Tokyo so flight was delayed 2 hours. I think the food is getting worse since my last flight! One of the offerings was a mini sandwich with simply cucumber and mayonnaise. The apples for breakfast did not look fresh. They were brown already so it was not appetizing! Air Canada's IFE is good lots of good movies to choose from! Cabin crew is where Air Canada really need to improve on their international flights! Although at least 70% of the crew were very pleasant there are some of the older ladies who just seemed like they were above it all. One hostess was emotionless when distributing food she just put it straight on our table and left.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air Canada customer review

(Canada)

AC Jazz and Express from YTZ-YQB via YUL was a breeze in spite of heavy fog and two cancellations the ground staff at Billy Bishop Airport was very helpful and respectful to passengers. AC Jazz from YQB to YYZ was smooth and the flight attendants were great. It was a smooth and pleasant flight back to Toronto.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
4/10

Air Canada customer review

(Switzerland)

Took Air Canada on our flights from Zurich via Toronto to Mexico City and return all business/first: On long haul flights over the Atlantic (both ways). Entertainment system broke down regularly on both Atlantic flights (several restarts necessary for the whole cabin). No coffee or tea on overnight flight for breakfast (customers were very happy about that). Headsets are fixed to infrastructure - cable in my face. Both toilets in business class with no water for handwash after 2 hour flight. Seats and surrounding not very clean. Meals: just the absolute necessity but not an inch more! Compared to Swiss Emirates Singapore or Lufthansa business class: not worth the money and real hygiene problems!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Air Canada customer review

(Canada)

Latest flight YVR-YYZ. Flight was overbooked (as usual) therefore it took awhile before I got my seat. No food despite the fact it is a 4.5 hour flight. Airplane was old seats were not leather. No complaints about the crew. TV screen in the seat in front so that was good. Ticket price - $335 OW if purchased RT - no discount. Barely any legroom.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada customer review

(United States)

San Francisco-Vancouver-Tokyo-Calgary-San Francisco 8/25/13-9/7/13. Absolutely terrible experience with this airline. The agent in San Francisco was extremely rude and unfriendly to all the passengers she served including us. The flight attendants particularly on the return flight from Tokyo were also rude to passengers to the point of eye-rolling with polite requests for drinks. I fly often and have not experienced this degree of rude service both on the ground and in the air in many years.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air Canada customer review

(Canada)

Flight from YYC to IAH in Executive Class was just OK. Food was horrible but the flight service director did his job well. Flight from CUN to YYC in Executive Class was one of the best flights I've been on. The food on this segment was much better but what made is so great was the cheerfulness and helpfulness of the flight service director. Drinks were always topped up and staff made sure everyone was comfortable and asked if there was anything else they needed even though it was a full flight. A pleasant surprise from Air Canada.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes