Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2359 reviews
4/10
4 star Skytrax Rating
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1/10

"I didn't have a seat"

(Canada)

Verified Review | Montréal to Toronto. I arrived at the airport, after not being able to check in online. After arriving, Air Canada informed me I didn't have a seat! Apparently they overbooked the flight, so if someone didn't show up I'd be able to get on, otherwise I'd have to take a later flight. I was told if I want to ensure getting on one of their flights in the future, I should log on 24 hours before flight, and pay to select a seat online. What a joke. So my 400 dollar ticket counts for nothing. My entire trip was a waste. Thanks Air Canada!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteYUL to YYZ
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"seat was very uncomfortable"

(Canada)

Verified Review | Flew Air Canada from Vancouver, YVR to London, LHR. The premium economy space was nice but the seat was very uncomfortable. So bad in fact, that I went to the back of the economy cabin and found a centre row of seats to lie down on. Trouble was, some flight attendants congregated in the row behind, talking and laughing. I asked - politely - if they could be quieter. Didn't work as they came back again, so a sleepless flight. Some FAs rude too. FA selling duty free said 'why don't you read the guide' when I asked about a particular scotch. Inflight entertainment selections poor and touch screen controls unresponsive. Food mediocre at best. Incredible, no proper coffee service with the slice of breakfast cake - has to ask. All in all, very poor - way below AF and BA which I often fly on to Europe. AC performance well below a 4 star airline.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteYVR to LHR
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"cabin crew perfunctory at best"

(United States)

First time flying Air Canada from New York to Montreal and return. Had a wonderful experience on Air Canada Express operated by Sky Regional on the outbound flight. Friendly, efficient ground staff at LGA, very clean, well-maintained aircraft and very friendly flight attendants. Was looking forward to my return with them on Air Canada mainline. Booked a seat in the "Preferred" section for extra legroom. The agents at YUL were very friendly but the cabin crew had no smiles to spare, and were surly to boot. They were perfunctory at best, and took zero interest in their jobs. A better experience than American Eagle or Delta Connection on the same route because of the aircraft used, but the mainline Air Canada flight attendants could use some training in customer care and courtesy.
AircraftE190
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteYUL to LGA
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"cabin crew very friendly"

(Canada)

Toronto to Hong Kong. Overall, Air Canada provided me with the basics of this long haul trip. The food was good and the portion is definitely enough for a flight. Entertainment was one of the great things I enjoyed on this flight, a very through collection of music, TV, movies etc. Air Canada could loosen up their seating for longer flights because they really have to understand this is their customer's home for the next 12-16 hours. Make the seats wider would be a great improvement instead of trying to use every space possible to squish in passengers. Basics provided and I'm really not that picky about anything else. Cabin crew were very friendly on this long haul flight, they will tend to your needs very continually and doing everything with their given resources to make you have a better flight experience.
AircraftBoeing 777-200LR
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteYYZ to HKG
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"IFE with a good choice"

(United Kingdom)

St Johns to Toronto with Air Canada in economy. The check in was ok - although a gold member, I was not given the code to enter the lounge and had to spend time finding it. The flight was very good. It was only 3 hours long, seats had IFE with a good choice. SeatS were OK for a short haul flight. Cabin crew was quite attentive. We were offered a hot drink. I would expect also a small snack for the cost of this flight. Yet, in my view air Canada remain one of the top North American airlines.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteYYT to YYZ
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"a reasonable flight"

(United Kingdom)

Verified Review | Toronto to Rochester with Air Canada in economy. This short flight is carried out by a very small airplane, with a total of about 20 seats. Boarding was very fast (only 4 passengers). The pilots were very friendly, and the co pilot gave us safety instructions before taking off. The flight was noisy and there was a bit of draft inside the plane. Seats were not particularly comfortable, but they were OK for a short flight across the lake. When arriving at ROC, our luggage was promptly delivered to the terminal and arrived with us. A reasonable flight. No frills.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteYYZ to ROC
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"seats were uncomfortable"

(Canada)

Verified Review | New Delhi to Vancouver. Seats were hard and uncomfortable. No headphones given. Cabin crew was not patrolling the cabin when not serving. Press the button to call them and they took 10-12 mins to come to me. The food served is not enough for me, and had to ask them for something to eat. They do not offer alcohol and don't carry it on top of their trollies. They will give it to only if you ask them but they will not ask you for a refill. No hot towels either.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDEL to YVR
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"couldn't have been more friendly"

(Canada)

Verified Review | I'm female and a senior and I had wheelchair assistance for this flight from Windsor to Edmonton return via Toronto. The staff couldn't have been more friendly and courteous to me. I can walk some distance but the wheelchair assistance allowed me to not have such a tiring or overwhelming day. I would highly recommend flying with Air Canada and hope to do so in the future. Thank you again for your assistance.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteYQG to YEG via YYZ
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"no complaints about the short flight"

(United States)

Verified Review | First time flying Air Canada to fly from the U.S. to Montreal in the province of Quebec. The flight, in general, was comfortable and did not have any guffaws, save for a bumpy descent (which, I must emphasize, is not in any way the crew's nor the pilots' fault). The plane was only half-full, and we were asked to distribute ourselves in the flight. Cabin service consisted of beverages, no nibbles and on both segments of the flight, the flight attendants asked if we wanted a second round of drinks. No complaints about the short flight and will certainly fly with them again in the future.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePHL to YUL
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"the plane was only about one half full"

(United States)

Verified Review | Flew London Heathrow to Toronto and return. Our return flight was on a Tuesday afternoon 3pm flight with Air Canada on a 777. We were surprised to see the plane was only about one half full. I haven't seen that in a while. It made for a very pleasant flight. My wife and I each had a row of seats to spread out in. The Air Canada staff was very good. They were very good about beverage service. The meal however was almost inedible. It was a beautiful day and a portion of the flight was over Greenland. Some great scenery. We were on time and with the open seats we had a great flight. Too bad you can't count on that.
AircraftBoeing 777
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLHR to YYZ
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes