Air Canada

✅ Verified Review | Portland to Regina via Calgary. I hadn't flown Air Canada in years and the horror arised all over again. First flight was delayed by 2+ hrs. We would have to go up for an update ever 30 min because nothing was announced or changed on their tv. The staff were rude and non accommodating to changing flights. The guy said "I'm too busy if you want to switch your next connection you'll have to cancel this current one and wait because I need these computers open". I had to call Air Canada with my phone to even get help but unfortunately no other options by that point. Now I'm stuck with a 7hr layover and get in at 1am instead of 6pm and haven't even left my starting point! I will never fly Air Canada again and you should do the same.

✅ Verified Review | I'm extremely disappointed with the quality and customer service of Air Canada. My flight from Toronto to LaGuardia was delayed because of a thunder storm and we waited for hours. Eventually the call was made that the flight was to be rescheduled. Everyone de-boarded the flight and after much confusion and racing back and forth through the airport to the customer service desk 3 times we all had to reboard the plane. No vouchers or apologies were given. Sloppy customer service and angry customers all around. I will never fly with Air Canada ever again.

✅ Verified Review | Calgary to Havana via Toronto, with a 2 hour stopover in Toronto. Air Canada changed the second leg of the flight to the next day, creating a 26 hour layover. This change was poorly communicated, with only a single email consisting of an attached PDF file with two digits changed in the entire document. Air Canada did not request consent for this change, offer alternatives, or confirm my understanding of the change. I contacted Air Canada to rectify this, and they were able to change the first portion of the flight so that both flights were on the same day, as originally booked. However, they charged a $75 fee for this, without informing me that they would do so. When I attempted to discuss this with their customer service line, I was informed that I could not speak to anyone about this. I was informed that it is impossible to discuss these issues verbally, and that email is the only avenue to address my concerns. In other regards these flights, as others with Air Canada, have been comparable to other airlines.

✅ Verified Review | London to Vancouver. Flight attendants busy talking about private issues while delivering lunch, not paying attention to passengers. The lunch food in comparison to Asian or European airlines is on the lower end of the spectrum. Arrival: Missing suitcase, were advised that it will arrive a day late. Delivery company engaged by Air Canada, did not deliver two days later (still waiting and only living 50 minutes from airport). Air Canada Baggage Care Centre advised that suitcase arrived and had been picked up by delivery company. Delivery company made no attempt to contact customer. 5 calls were left unanswered. Air Canada has no further control over delivery and unable to provide a direct status of luggage. A request to speak to a supervisor at AC Baggage Care Centre was answered that a supervisor has no direct line to be called. A further verbal request was answered that a supervisor was calling back within 30 minutes. Still waiting for the call from the supervisor, probably forever.

✅ Verified Review | I understand all of the negative reviews regarding the seat layout of 3-4-3. However, I recognize that the flight crew have no control over this. However, what I don't get is the enormous lack of care shown by flight attendants that constantly bump into aisle seat passengers as they move up and down the cabin. Facts: 1) Took AC5 from Toronto to Tokyo with my family on July 2nd, 2017. Returned on from Tokyo to Toronto on Flight AC6 - July 23rd, 2017. Both times we were seated in Aisle 41. My two kids had the window and centre seats, my wife had the aisle seat next to them, and I had the aisle next to my wife's, as we were divided by the pathway that people take up and down the cabin. 2) My elbow rested on the armrest no different than any other passengers in the cabin. To ensure true obectivity, my body size, position and posture made absoltutey no difference, as (when the issue persisted) I studied in depth whether or not I may have been the problem. My findings were that my shoulder, arm and elbow did not extend beyond the armrest as much as a millimeter further than any of the other passengers seated in the first few rows ahead, as well as behind me. 3) I cannot count the exact amount of times when the attendants banged into me when they walked past, either with or without their walking carts - forwards or backwards. What I can tell you however, is that it occurred about 15-20 times on both flights. In fact, there may have been only about 3 occasions where I no contact was made when they walking by. Some of the incidents involved them "brushing" along me - easily enough to wake someone uo who is sleeping. Other incidents were downright collisions - where their buttocks banged into my arm as they walked in reversed with their carts. Passengers going to and from the washroom managed to avoid these incidents. 4) Not one apology or even acknowledgement that they banged into me, or my wife, or two other passengers in the rows ahead of us that were equally annoyed. I can't speak further passengers throughout the cabin. No effort was made by the attendants to exercise the slightest bit of caution or consideration towards me, my wife and two other passengers (one being a petite female - no more than 110 pounds). There is no possible way the attendants could not feel the sensation of colliding with other passengers, yet they clearly chose not to react or respond. It's as if they have given up due to the narrow walkway layout they have been given to work with, and are almost making a statement that there was nothing that could be done about it. 4) During our vacation, we took four domestic flights within Japan via ANA Airlines. The walking path provided to their flight attendants differed minimally (if at all), yet their crew managed to make every effort to not disturb their passengers as they made their way up and down the aisles throughout the flights. In fact, there were no incidents. Their standards were much higher, and they truly went the extra mile to ensure that passengers were comfortable and well taken care of. 5) I'm a reasonable person and don't feel the need "Go to town" on every ratable indicator about my flight experience (i.e. food, seat comfort, in-flight entertainment), but the lack of care, effort and empathy regarding this particular matter was enough to turn me off from this airline. Our family will only be looking at other airlines in the future.

✅ Verified Review | Vancouver to Sydney. Cabin crew wasn't happy and not very helpful. Meals need to be a lot better when you are paying for premium economy. Plastic knife and forks, paper cup. It was like a big rush to get everything done. The snack during the flight, we had no choice. A sandwich was handed to us without a choice, didn't tell us what was on them. Our seats were good. Services was bad. And spraying the cabin before we got off.

✅ Verified Review | Toronto to Baltimore. In 20 years of taking this flight, Air Canada has not once gotten off on time. This time the flight was cancelled. Air Canada offers no help - standing in a line of hundreds to make a phone call and be put on hold for an hour does not count. I ended up spending almost $1000 to get home the next day. Flying Air Canada is a tense and frustrating experience.

✅ Verified Review | I recently flew Air Canada business class from NYC LGA to Toronto YYZ. Granted this is a short flight of about 1.5 hours but I expected more from a global airline such as this. Generally, I don't rush to board early because my luggage is usually checked. Also, boarding early just means I have to sit and wait longer as everyone slowly boards the plane and settles into their seats. Air Canada groups zones 1 and 2 together for one queue and 3 and 4 together in the other queue. Needless to say, this is very inefficient and confusing because people in zone 2 are standing on the line (early, mind you) waiting to board mixed in with zone 1 (business class) passengers. When they started boarding, some people just stood there and didn't move. That's because they were zone 2. So zone 1 passengers had to ask the person in front of them if they were moving or not and then proceed to walk ahead of them if they were zone 2. The boarding process is very backwards and makes no sense. After about 15 minutes, I was ready to board. The gate agent scanning tickets of passengers had his back to the queues. Which meant he would not see me if I walked up to the zone 1 and 2 queue. So I wound up standing in line with the zone 3 and 4 passengers. On other airlines, I would be able to walk right up and the gate agents would see me and take me right away because they would be facing the queues. Once onboard, I took my seat. And waited at least 10 minutes before a flight attendant asked me if I wanted something to drink. The FA working the business class section was standing by the door and greeting passengers with another FA, completely oblivious to the fact that I had just taken the last seat in business class. Shouldn't her focus be on the business class passengers? For this short trip, all they offered was a "snack" consisting of a slice of cheese and various cold cut meats. The flight departed at 11:05 am and was expected to land at 12:40 pm. I was expecting some kind of a light lunch, not light snack. The return flight was a complete mess whereby they checked me in "so quickly" that the systems didn't have enough time to catch up with the immigration system. Being a Global Entry customer, I was turned away by a US Immigrations Officer and asked to go sit in a waiting area so that my flight check in information would "catch up" with the other systems. I sat in this room nearby waiting for my name to pop up on a screen. It never happened because an Air Canada employee who directed me to this room remembered me and asked to see my ticket. I gave it to her and she scanned it on one of their machines. And I was cleared. If she hadn't walked into that room, I would've sat there waiting for my name to pop up on some screen and wasted more time! I was considering Air Canada for future Asian and / or European trips but after experiencing this, I am not flying them ever again. Major disappointment.

✅ Verified Review | Montreal to Shanghai. I am a long-time and generally loyal Air Canada customer, but they will lose my business now. The flight left Montreal 35 minutes late ( no reason given) and docked 1hr35min late in Shanghai, with a 2 hr connection to my Thai Airways flight to Bangkok. I had only carry-on, so no luggage problem, but there was no Air Canada agent to meet the plane and escort me to the connecting gate (I had to go through immigration and then security again). Missed the connection to Bangkok by 5 minutes and then there was no Air Canada agent available anywhere in Shanghai to rebook me or to assist in getting overnight accommodations. Finally after many calls and hours with AC in Canada, I managed to get rebooked the following day.

✅ Verified Review | Calgary to Columbus. Baggage lost and then delivered to hotel early next morning. Return flight unpleasant experience with staff at YYC over moving to an earlier flight if there was room. The connection gets cancelled in Toronto and on standby list for later flight and confirmed to that flight an hour later. Ask the attendant if our bags need to be transferred. She ensured they would be fine and be on the flight. Flight gets delayed. Finally get to Columbus 4.5 hours late, no bags to be found. File for lost baggage with agent on duty. Call today to see where everything stands and they have no record of the filing. Terrible customer service with long wait times and the only way to submit a complaint is by email due to lack of phone number.