Air Canada

✅ Verified Review | Air Canada Express operated by Jazz from Billy Bishop Airport to Montreal return. Easy check in, on time departure which was good given the flight was full. The route has recently switched from Sky Regional to Jazz though the product is the same - snacks and a full bar. Excellent crew - really funny, engaging and gave me a double with a smile. Excellent landing, good PAs from the flight deck and an on time arrival at the gate in Montreal. Return was different in the sense that the crew were just about friendly and no announcements from the flight deck throughout. Confused service as the Purser initially tried charging for drinks - know your service and product! Full flight again and an on time departure but unusually bad landing into Toronto City. Toronto City to Montreal with AC Regional remains my favourite service within Canada. If only Air Canada would up the coach inflight service on other domestic flights rather than continue to cut costs and race to low cost carrier status.

✅ Verified Review | What an absolute shambles of an airline, will never fly with these again. Flight from Bogota was delayed by 3 hours which meant I missed my connecting flight from Toronto to London. Landed in Toronto at 12am and was given a new flight 24 hours later. This wasn't good enough as i had to get another flight in England, so I went to customer service and was told I would most likely get on the 9am flight as a standby passenger. Turned up at the airport at 5am after 2 hours sleep and checked in, when I got to the gate for boarding the flight was apparently full. Went back to customer service and they told me the next available flight was the one they had given me in the first place. I went online to the Air Canada website and searched earlier flights and there was one 5 hours earlier that they were still selling tickets for. I queried this with customer services advisor and he said it was overbooked by 16 seats, yet they were still selling tickets for $5000 online? He told me that I could book a ticket online if I wanted to pay that much but he couldn't put me on that flight. It's ok though because they gave me a $15 meal voucher to apologise for my 15 hour wait in the airport. What an absolute joke. Best part of the journey was the hotel I was put up in, despite only being in there for 3 hours.

✅ Verified Review | Our flight from Seattle to Toronto via Vancouver was delayed for nearly an hour which caused us to miss our connecting flight even though we were assured by Air Canada representatives that they would wait. We were then given 15$ food vouchers and standby tickets for the next flight (an hour later). That flight was full and the next flight was at 22.30. A delay of around 7 hours since our original was to leave at 4.15. We asked Air Canada representatives for compensation and they gave us a measly 10$ food voucher which isn't even enough for a sandwich at this airport. When 22.30 finally arrived we were stuffed in economy class on a full flight and upon arrival were informed that our baggage was not to arrive until 8.30 the next day! So we left the airport 7 hours late with no baggage. And for having missed the birth of our cousin we get 25$ in food vouchers. To make matters worse, we missed the pre-arranged transportation we had booked and didn't receive any vouchers for this 154$ trip.

✅ Verified Review | Milan to Toronto. We had an awful experience with the check-in at Milan, he had an arrogant attitude towards my husband. When weighing our luggage, mine was 20kg and my husband’s was 26 kg, as limit per person is 23kg, normally in those cases they have told us is ok and there is no overweight. After doing the long line to pay the extra 3 kilos, they told my husband he could have put the 3kg in my luggage, solution that was not given to us in that moment. We went back and my husband told the guy he could be nicer and also could have told us about the 3 kilos change of luggage, I was going to speak and he said ok if you continue complaining I cancel your flight and call the police. Arrogance and threatening are not what you expect in these cases. When telling other staff members, they said you can go and complain on the web page but refused to give me the name.

✅ Verified Review | Houston to Calgary. Our flight was cancelled due to weather conditions caused by hurricane Harvey. Air Canada cancelled their flights too early when weather conditions were barely a slight drizzle. Ticket counter was very unhelpful and gave no guidance for all passengers. Makes it difficult to be proud of our national carrier. A legitimate explanation would be great.

✅ Verified Review | Saskatoon to Toronto. If you are in Canada and want to fly, you lack options! Only Air Canada and WestJet. I flew to India in April and May this year. While coming back to Canada I had my parents with me and because of their old age and my father's nerve problem in his feet, I asked for a wheelchair facility for both. They failed to provide wheelchairs both in Delhi and in Toronto. I filed a complain and after that they gave me a CAD 400 discount on my next booking. So, I booked flights for three of us to go to Toronto (return ticket). Don't take me wrong. Air Canada on international routes is pretty good. The crew are helpful and food is good. Good entertainment options! Legroom is small but its economy! However, their domestic route flights are the worst I have seen. No food or drinks offered on long haul flights (Saskatoon-Toronto takes 3.5 hours). Legroom small. Sometimes no entertainment system (Saskatoon-Vancouver/Calgary routes). They need to be more friendly towards customer. Offer more options inflight.

✅ Verified Review | Calgary to Ottawa. A slightly delayed flight was thoroughly explained over the PA twice and the cabin staff was very pleasant in their service, getting the drinks going right away and answering my 'call flight attendant' ring within seconds. Economy seats were obviously not the most comfortable but of course they're not designed by the airline, so it's not quite relevant to reviewing Air Canada. Smooth flight overall - have never had an issue with them on countless flights over many years.

✅ Verified Review | I was looking forward to this trip from Los Angeles to Taipei via Vancouver. The flight from Los Angeles to Vancouver was on a newer A330. Each seat had its own personal entertainment system, and meal service included dinner and light snacks. The flight to Taipei did not depart until the next morning so I spent the night at a hotel close to Vancouver Airport (Pacific Gateway which also has a free shuttle between the airport and hotel). The flight from Vancouver to Taipei was on a Boeing 787, seat configuration was 3-3-3. Sat in economy. Unfortunately the room between my seat and the row ahead was very limited. I'm 5 foot 10 inches (about 170 cm) and even without the seat in front of me not reclining, my knees was making contact with the seat back pocket and it contents. Needless to say this made for a very uncomfortable 12 hour flight. The cabin could've used a deep cleaning as I was siting by the window and noticed all the dust bunnies clumped up on the side vents above me. The cabin staff were professional and could not be faulted. On the return flight I paid extra to sit in the bulkhead section (Approximately $60 Canadian). This made all the difference in terms of seat comfort. The cabin staff were also professional. All cabin announcements were made in 3 languages: English, French, and Chinese-Mandarin. At Vancouver Airport, all US bound passengers go through US customs and immigration checks inside Vancouver Airport--so when the flight arrives stateside, I was able to pick up my luggage in domestic arrivals which was a plus. The final leg from Vancouver to Los Angeles was operated by United. Anyone who has flown Eva Air to Taiwan might not be impressed with the Air Canada flight experience, but the price was very competitive when compared to the other airlines that fly between Los Angeles and Taiwan. I would consider flying with Air Canada in the future.

✅ Verified Review | Had a horrible experience with Air Canada (and unfortunately not the first). Upon check-in, the lady at the counter informed me the flight was departing on time as scheduled. Thirty minutes later, the first first delay alerts started to come in. Initially, it was a three hour delay, that became 5hr 15min, eventually it settled at a delay of 4hr and 45 minutes. There was no explanation at all given as to the delay, just told to sit and wait. Time went by, and at around 11pm, the airline's lounge started to broadcast that they were closing. With this flight and several other flights of Air Canada delayed by several hours (one delayed by 6 hours), you would think the airline had the courtesy of keeping the lounge open longer in these exceptional circumstances to accommodate the premium passengers and frequent fliers. Finally, it was time to board, and the boarding area was already full of passengers impatient to board the long-delayed flight. Suddenly, the ground staff came on the intercom and announced that the flight would be "delayed" until late afternoon of the next day, a "delay" of 21hrs. People were obviously very upset and there was chaos. The ground staff tried their best to calm nerves and frustrations, but the worst was the lack of news, lack of updates and lack of announcements what passengers were entitled to during the flight waiting period. As for the cancellation, they announced that they are not in a position to book hotels for people (not even to offer discount vouchers), so hundreds of people had to go off on their own at 1am! Really unfortunate turn of events (not even sure what happened), but the airline just handled everything very poorly with lack of information and lack of compensation or regard for the wellbeing of passengers.

✅ Verified Review | My partner and I were returning from a trip from Asia, a 15 hour flight. We were to get a connecting flight in EWR with Air Canada and return to YYZ at 6pm. We made it to EWR with plenty of time to spare and as we were in line to check our baggage, we get a notification that the flight had been cancelled with no further information. There was an AC employee in the area and we asked her about the cancelled flight, she mentioned in passing that the flight got cancelled all the time but we needed to stand in the assistance line to figure out what to do next. We got in line and there was only one rep dealing with an entire cancelled flight. One would think that if a flight gets cancelled, the company would bring on more staff. So, after waiting in line for nearly 2 hours, mind you there were only 4 or 5 people ahead of us, we finally got to the rep, who was incredibly dismissive and borderline rude to us. We were told that because of weather, the flight was cancelled, no other information other than that. I can accept weather can cancel a flight but based on our experiences and the information I found, I suspect we were being lied to. I asked if there was any other information and all I got was a blunt 'No'. All they could do would be to put us on standby for a flight at 9.35pm and we would have no idea if we could get on that or not. If that failed, the next flight we could be on was 8.35am the next day. When I asked if there were any other airlines that AC could put us on, a blunt 'No'. When I asked if AC would put us up in a hotel, another blunt 'No'. When asked if there was any compensation, he blurted out 'nope' in almost a happy way. Absolutely horrible customer service. My partner has priority pass, so we thought we could wait in the AC lounge. We showed up at the lounge, tried to get in, the rep there informed us in a way that he almost seemed to take pleasure from, that the lounge was only open to priority pass members until 3pm. The next flight, ended up getting delayed, we asked the rep at the counter a couple times if there was any status on the standby list, the last time we asked, which was close to 11pm, they told us they would tell us in two minutes, 30 seconds later they called out at list of names, didn't explain what it was and left us completely in the dark. It turns out that everybody that was on standby, except for us got a seat on the plan. When I went up to ask what was going on, they told me that the plane was full, maybe, just maybe if we waited a little while longer, we might be able to get on. It turns out there was another couple waiting on standby that had already been bumped 4 times before us that day. We waited until probably around 11.30pm. The rep found that two people hadn't checked in so we did have seats! He rushed us on board and we got into the first two seats that were available, they happened to be in business class. They seemed a bit confused at first and then realised that the tickets were for seats in economy, the first rep told us not to worry about it but then this horribly unfriendly flight attendant came up to us and told us that we we would have to move. We said okay, grabbed our belongings quickly and started to look for our seats, at this time the flight attendant yells out at us 'just take your seat, we'll sort it out in the air' - well that's great, she is the one that forced us to move, meanwhile embarrassing us in front of everybody in the plane. Awful experience.