Air Canada

✅ Verified Review | St. Johns to Sarnia via Toronto. The flight and at the terminal were great but the customer service was terrible. Originally there was supposed to be a hour overlay between my flights. When I landed they told me my flight was cancelled and that is was rebooked for the next morning. The email did not tell me why it was cancelled and I asked the customer service why and they could not tell and me and to just get a hotel room and submit the bill online to be reimbursed for the expenses. Submit it and they tell me it is not covered because the flight was cancelled due to weather. I understand it is not covered because it says it on their site but why would they not tell me this before I went to the hotel? Now I am out the $180 for the hotel and $200 on the flight that could have cancelled and got a rental car that would have costed me $60 instead because that customer service rep and the airport didn't tell me why it was cancelled.

✅ Verified Review | Montreal to St. John's on Embraer 175. Check in was quick and hassle free. The agent was warm and polite and efficiently processed our check in. Used the domestic Maple Leaf Lounge which is in dire need of a facelift. Good food and beverage options but pizza was cold. On board the aircraft looked tired. My wife's IFE screen did not work as the tactile function had to be recalibrated. This resulted in no IFE for her for the entire flight. Similarly, my son's headphone jack was broken and my screen had multiple scratches all over it. The FA's bordered on surly and went about their duties as if they were doing us a favour. Toilet in the economy section was smelly and its appearance gave no confidence over its hygienic qualities. Flight departed and arrived on time and it will go down in my flight history as another basic, no frills and no customer focused Air Canada flight.

✅ Verified Review | Ottawa to Kelowna via Toronto. A 7 hour overall delay to destination due to mechanical issues. Multiple gate changes, some of them not broadcasted. 1 hour wait on hold to customer service. Multiple issues in Toronto including taxi out and back for a check. This the last of a list of bad experiences.

✅ Verified Review | We paid the extra $400 for premium economy looking forward to a relaxing flight from Toronto to Heathrow, July 31 for our daughter's wedding. The last row of our 2 seats did not recline very much at all. Not all seats in this cabin are created equal. Air Canada did not tell us this about this configuration. Our overnight flight was one of the worst we encountered. The 2 seats in front reclined right to our chests. The people in front were reclined and legs were fully stretched and they slept the whole flight We struggled with the reclined seats at our chest and struggled to get comfortable, I had difficulty getting in and out. I am a fairly fit person who had to throw my legs over the arm rest to stand up due to the seat in front reclined into my chest. Our legs were cramped. I traded seats with my daughter a few times. She was in the economy bulkhead seat right behind us. It had more space overall than our $400 seat. We were definitely ripped off by Air Canada. They should refund us the money. We contacted customer care and they offered us $100 towards a next flight.

✅ Verified Review | Montreal to Chicago. I've flown Air Canada numerous times and had flights delayed or cancelled every single time. Our flight last Friday was delayed two hours, now our return flight is delayed two hours again (at least). I'll never be flying Air Canada again and I'd suggest no one else fly them either.

✅ Verified Review | La Guardia to Halifax via Montreal. Thank you Air Canada for instituting this new (since November) pathway thru customs in Montreal to connecting flights! Now I did not have to wait on a long line at customs with all other passengers arriving in Montreal from NY, but was directed to a separate area for customs for connecting flights only, (brilliant), and when I exited customs I was in the gate area for my connecting flight - without having to go thru security again - brilliant. This saves so much time when one may have only a minimal amount of time to make a connecting flight, especially given regular delays! It is so much better, and truly customer-centred. But can you institute this at Toronto airport, too? And also can u make it happen in the reverse direction in Montreal?

✅ Verified Review | We booked our tickets in Ireland in March 2017 for a flight from Toronto to Calgary. 2 tickets One Way, costing $818 Cad plus $75Cad for bags at airport. We were stunned when we checked in at the desk on 29th August 2017 that we were put on standby. No Explanation was given. We went to the Gate D 28 and spoke again with a Air Canada person at the desk. She said something about the flight being overbooked. She was not in anyway helpful. Many of the people we spoke to queuing for the flight had only recently , and we booked 5 months in Advance. To say that we were distressed and upset would be to put it mildly. We did get on the flight. Never ever again consider travelling with Air Canada. We are frequent travelers and never had an experience like this.

✅ Verified Review | Frustratingly poor service from Air Canada. No functioning entertainment system or maps for most of our long haul flight from Calgary to London. Despite making a big show of wanting to compensate us all for it, they're refusing to offer anything other than a small discount on another Air Canada flight. Being pregnant, I have no chance of using it - and despite explaining this, they're not interested in any other way of recognising the problem.

✅ Verified Review | Toronto to Chicago. I fly on Air Canada two to three times per month, mostly to Chicago but also domestically and internationally. It is now the end of August and not one flight in 2017 has been on time. There are not always reasons given, but the result is always the same. Not only has this negatively impacted my business, it has also affected the impression that others have of me. Lateness has become an acceptable trend with this airline. Flights later in the afternoon and evening have no chance of being on time due to delays earlier in the day. As I sit in my seat trying to deal with the implications of being late once again, I am forced to listen to the cabin crew tell me that are the best airline in North America. I have now booked my first flight in 2017 with another airline and will be doing so whenever possible in the future.

✅ Verified Review | Most are accustomed to seeing very negative reviews of Air Canada, but this review is for a flight almost boringly smooth. I fly Air Canada a lot and I've never had an issue. This time was on a red eye from Toronto to Calgary. The flight was on time. It was a rebooked flight and I was given complimentary preferred seats. We landed in Calgary ahead of schedule. The entertainment system had some issues but the 320s are older members of the AC fleet and will be replaced by the new Bombardier C Series soon (looking forward to that). Cabin crew was attentive and gave me extras of things. Would and will fly again.