Air Canada

✅ Verified Review | Flew Air Canada. Plane was great, some cabin staff were good and then it went downhill from there. Lounges in Canada were very poor. Staff were generally OK but this is obviously an airline trying to cut costs. Even flying business they wanted to charge me another $500 to bring a flight forward 2 days. I have never been treated wirh such contempt. Flying overnight from Vancouver to Brisbane they don't even have showers at the lounge. Never, ever had this before.

✅ Verified Review | Toronto to Boston return on a miles flight. Easy bag drop and security thanks to my partner being 35k elite. Pre clearance is way better since the re-configuration (well done Pearson) and I was in the lounge on a guest pass within 30 mins of entering the airport. Easy boarding and an on time flight with a swift beverage service. On time arrival and fast bags. Sadly the return flight was like flying with a different airline. We checked in 5 mins after the 1 hour cut for hold baggage off due to our ferry being late and the Water Taxi taking longer than expected. (note to self - next time, take a cab). We were denied checking in our bag due to TSA needing an hour to assess the bags. Reminding the check in staff that in May, they were happy to walk the bags through after a double cancellation the response was - that was Runway reconstruction, this is Irma). How a hurricane in the south affected an AC flight from Boston to Toronto was a mystery (other than the obvious abdication of responsibility or helping the customer). The check in staff were sympathetic but the supervisor stood her ground. We weren't allowed to travel without our bags, and the only option was to rebook. The good news was there was room on the next flight two hours later. The bad news - a 75 buck change fee each for the privilege. With no other option we re-booked though they were kind enough to tag our bags as priority. Boarding was efficient but the AC gate area at Boston is in the running for the most cramped and soulness departure gates on the AC network. The flight was fine with the usual beverage service and an on time arrival in Toronto. In the race for maximising profit and cheesing off customers - Air Canada wins first prize. We were 5 mins late for bags - sure. But the officiousness of the check in supervisor and the stinging us financially shows just how little Air Canada cares about good and honest customer service / experience.

✅ Verified Review | I flew from Toronto to Atlanta on Air Canada. The additional charge for checking luggage is unfair. The service on the flight is extremely poor, no food, no snacks and no proper drinks. Lack of customer service and care from the staff. For example when asking for water you get around 50 ML. I would only fly Air Canada if it is the only option, do not recommend this airline.

✅ Verified Review | Flew St. John's to Las Vega via Toronto with Air Canada. I am so disappointed in the treatment I received during boarding at the beginning of my vacation today. It really put a sour start to my vacation. There was no room for my carry on luggage because people had bags and coats overhead. I was forced to check my carry on and I had to transfer my things such as medical items and other expensive things into a garbage bag that I had to ask for instead of being offered. During this, the flight attendants threatened to put us on later flight! Never even said sorry! I strongly believe they could have improved the situation by simply checking the overhead storage for small bags and coats and asking others to put it under their seats. They also could have been a little patient. I am currently dragging heavy garbage bags around the airport. They definitely could work on their manners and attitude.

✅ Verified Review | Flew Toronto to Philadelphia. In my entire life I have not experienced such poor service. Shame on you Air Canada. As I reached the airport, the Air Canada queue was so long, almost 200m or longer. Only 3-4 counters were open and service was so poor. Counter staff were so slow and busy chatting. I cannot understand simple logic why can't Air Canada open more counters. Due to this delay, I almost missed my flight since the US immigration further delayed the entire process. As I reached Philadelphia, my luggage did not arrive on time and Air Canada did not have the courtesy to inform me what is happening. What is so difficult in tracing the luggage? I will try not to use Air Canada in the future.

✅ Verified Review | Seats and seat space quite narrow (although I am slim and have an average height) - typical for a Boeing. (I got the impression that Airbus seats are a bit broader, and there is less noise form the turbines.) Choices of the inflight entertainment program not really sumptuous, but still okay. Very friendly and attentive cabin staff: very frequent offerings of beverages, also frequent collection of garbage. Extremely calm flight. Would definitely recommend Air Canada for long-distance flights from Europe to North America and back.

✅ Verified Review | St. Johns to Sarnia via Toronto. The flight and at the terminal were great but the customer service was terrible. Originally there was supposed to be a hour overlay between my flights. When I landed they told me my flight was cancelled and that is was rebooked for the next morning. The email did not tell me why it was cancelled and I asked the customer service why and they could not tell and me and to just get a hotel room and submit the bill online to be reimbursed for the expenses. Submit it and they tell me it is not covered because the flight was cancelled due to weather. I understand it is not covered because it says it on their site but why would they not tell me this before I went to the hotel? Now I am out the $180 for the hotel and $200 on the flight that could have cancelled and got a rental car that would have costed me $60 instead because that customer service rep and the airport didn't tell me why it was cancelled.

✅ Verified Review | Montreal to St. John's on Embraer 175. Check in was quick and hassle free. The agent was warm and polite and efficiently processed our check in. Used the domestic Maple Leaf Lounge which is in dire need of a facelift. Good food and beverage options but pizza was cold. On board the aircraft looked tired. My wife's IFE screen did not work as the tactile function had to be recalibrated. This resulted in no IFE for her for the entire flight. Similarly, my son's headphone jack was broken and my screen had multiple scratches all over it. The FA's bordered on surly and went about their duties as if they were doing us a favour. Toilet in the economy section was smelly and its appearance gave no confidence over its hygienic qualities. Flight departed and arrived on time and it will go down in my flight history as another basic, no frills and no customer focused Air Canada flight.

✅ Verified Review | Ottawa to Kelowna via Toronto. A 7 hour overall delay to destination due to mechanical issues. Multiple gate changes, some of them not broadcasted. 1 hour wait on hold to customer service. Multiple issues in Toronto including taxi out and back for a check. This the last of a list of bad experiences.

✅ Verified Review | We paid the extra $400 for premium economy looking forward to a relaxing flight from Toronto to Heathrow, July 31 for our daughter's wedding. The last row of our 2 seats did not recline very much at all. Not all seats in this cabin are created equal. Air Canada did not tell us this about this configuration. Our overnight flight was one of the worst we encountered. The 2 seats in front reclined right to our chests. The people in front were reclined and legs were fully stretched and they slept the whole flight We struggled with the reclined seats at our chest and struggled to get comfortable, I had difficulty getting in and out. I am a fairly fit person who had to throw my legs over the arm rest to stand up due to the seat in front reclined into my chest. Our legs were cramped. I traded seats with my daughter a few times. She was in the economy bulkhead seat right behind us. It had more space overall than our $400 seat. We were definitely ripped off by Air Canada. They should refund us the money. We contacted customer care and they offered us $100 towards a next flight.