Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2352 reviews
4/10
4 star Skytrax Rating
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3/10

"do not recommend Air Canada"

(Canada)

Trip Verified | Vancouver to Montreal on Friday over night. Our plane out of Montreal to Bagotville was canceled due to a storm that did not happen. We were not compensated for a hotel or even taxi to our hotel. The inflight entertainment did not work for me or my partner, although we were flying on a new aircraft. The next day after our expensive unexpected stay in Montreal we finally boarded our plane to Bagotville. We now have been sitting in the small plane for over an hour after our scheduled take off time due to mechanical issues. I do not recommend Air Canada to anyone trying to keep a schedule what so ever.
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteVictoria to Bagotville
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"cheap and nasty headsets"

(Australia)

Trip Verified | Hong Kong to Vancouver. Our family decided to try out the premium economy service given that it was such a long flight plus the rather lacklustre reviews I have read about Air Canada's economy class comfort and service. As it transpired, it probably wasn't worth the additional expense. The seating was a plus (extra legroom plus a little extra width of seats) and this made the difference b/w no sleep and a little sleep. The first meal - a beef casserole - was very good, and served with metal cutlery etc. The next meal, in contrast, was very ordinary and served with plastic cutlery and I'm very forgiving about airline food generally. The biggest disappointment was the cheap and nasty headsets which meant that it was too unpleasant to watch any movies - the sound quality was that poor. These were flimsy single jack throwaway units used in a conjunction with a double jack fitting in the seat arm (and a loose fit at that). I didn't speak about this with other passengers but noticed that surprisingly few people had their screens turned on during the flight. Note too that I tried several different headsets on several different seats, and they all either failed to work at all or had the same poor sound quality. I've since raised this with Air Canada but their response suggested that this was a one-off equipment failure - it wasn't, those headphones could never provide acceptable sound quality. Appears to be more a case of penny-pinching by management. If they can't afford better then the very least they could do would be to recommend that passengers bring their own headsets.
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteHong Kong to Vancouver
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"my luggage didn’t make it"

(Canada)

Trip Verified | Flew from Adelaide, Australia to Calgary, Canada. No problems with baggage making it on time with me for my first 3 flights. My first Air Canada flight was delayed because of weather, so there would have been plenty of time to load the luggage on while we waited. When I arrived to Vancouver, I had to go quickly to my connecting flight, and so my luggage didn’t make it. When I arrived to Calgary, I was informed the missing luggage would be on the first flight the next day and then would be flown to Lethbridge and driven by courier to my home. Checking the tracking website over the past two days, only one of the bags arrived in Calgary. (They look exactly the same and have the exact same luggage tag and were on the same flight to Vancouver.) The other is yet to be found and the status has not changed in 48 hours. Customer service on the phone continues to ask me to allow more time and not do much to hurry things up. Not impressed.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSeattle to Calgary via Vancouver
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"appalling customer service"

(Canada)

Trip Verified | On the 19th December I was meant to catch an AC8670 8pm flight from Vancouver to San Diego, my first time flying Air Canada. 20 mins before boarding time, we were told the flight was cancelled because the plane needed to be de-iced and would not make San Diego's 12am curfew. Fine. Then, we were told we had to go out through customs and immigration and go re-book tickets with Air Canada. The lady at the Air Canada desk was extremely rude saying that they weren't re-booking tickets there even though we'd be directed to go there - she provided essentially no customer service. Another thing - some passengers are automatically re-booked onto flights and others aren't which is super inconsistent and something I expect a budget airline to do - I wonder is Air Canada a budget airline or Canada's national carrier? Because it is a total embarrassment of a carrier. Moreover, even though I was re-booked onto a flight the next day at 8pm, I was not given any accommodation vouchers or food vouchers or anything. I received nothing in compensation. I understand the flight was cancelled due to safety reasons, but Air Canada has appalling customer service and I will never fly them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVancouver to San Diego
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"maybe should charge a train fare"

(Canada)

Trip Verified | I booked my flight with Swiss Air Lines. The leg of the trip from Toronto to Geneva is operated by Air Canada and at all times during booking and in all consequtive email confirmations was always positioned as direct. Only at Pearson I knew that my flight is "domestic" and it "stops" at Montreal though it is "indeed direct" flight to Geneva. I asked if we stay on the plane during the stop and we don't - we get off the plane and later board it again. If Air Canada started to turn planes into trains maybe it should charge a train fare. And not letting people know in advance what is that they are paying for in my opinion is a fraud.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Geneva
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"very polite and helpful"

(United States)

Trip Verified | Philadelphia to Quebec via Montreal. Staff on each leg were very polite and helpful. Seats were average comfort. My issue was cancellation of flight from Philadelphia to Montreal. We got boarding passes in morning and just happened to see an email from AC stating flight next morning was cancelled and they couldn’t get us on another airline. We already had a ride set up and were meeting friends, Hotel was booked. They didn’t pick up the phone to notify us. I called and they said due to weather but they had a flight leaving from Newark. Didn’t make sense They only had one seat on Newark flight. They eventually got us on an American Airlines flight. If it was weather, how could flight from Newark land. Very disappointed.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePhiladelphia to Quebec via Montreal
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"I’ll never fly them again"

(Canada)

Trip Verified | Thunder Bay to Windsor via Toronto. Worst service ever, the women behind the desk are miserable in Thunder Bay. I was greeted at 4am with attitude. A rude tone and someone who doesn’t want to be there. Also when I asked why the rates went up suddenly for a bag over the 50lbs. Her response was “I just don’t have a answer for you ok”. Then I arrive in Toronto to find out my flight was cancelled and moved 5 hours later. Without notice and when I asked why the lady behind the desk responded with “weather”. I found it funny how a plane can fly from Toronto to London no problem, but to fly 15 min farther it can’t. It’s a lie. They lie to customers to fill cabins they cancel flights all the time. I can’t think of a time I used Air Canada and was happy. I’ll never fly them again. That’s a promise.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteThunder Bay to Windsor via Toronto
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Fight attendants were very rude"

(Canada)

Trip Verified | Flew Air Canada from Calgary to Toronto. Flight got delayed on the departure by 3 hours, and 1.5 hours on the retun. Fight attendants were very rude, hardly smiled, and I was sitting in an aisle row and I was hit by the service cart numerous times, without a sorry from anyone. The drinks service did not even come with any simple snacks, like the old days, it seems the airline industry becomes cheaper by the day.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCalgary to Toronto
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

Air Canada customer review

(Canada)

Trip Verified | Great service on this Air Canada Express domestic Economy Flex flight, which was on time at both ends. Cabin cleanliness and cabin service were both up to snuff. Prompt drinks service and attendants that made frequent rounds. These smaller Bombardier crafts are only equipped with one bathroom and have smaller overhead bins, but having a tendency to pack light and efficiently, I had a hard time finding fault with the flight equipment. I fly AC always and fly them a several times a year, and I've always been satisfied.
AircraftBombardier Dash-8 (Q400)
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCalgary to Yellowknife
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"The service was terrible"

(Canada)

Trip Verified | London to Toronto Pearson. I decided to upgrade to Premium Economy for the extra benefits. I have always travelled Air Transat Club before and thought that this might be the same or better, as it was more expensive. The service was terrible. The flight attendants seem to be in First Class and Economy and the Premium Economy gets no one. We were offered water or juice when we boarded and there was no bar service after take-off. No flight attendants were seen after take-off and close to 2 hours later, the meal came. We were given a glass of wine and refills were not offered. An hour after the meal, we were finally offered a cocktail. This should have been done before the meal service. There was one other pass of the cocktail cart when they passed out a snack before landing. I paid $3,400 return for just a larger seat. No other perks were offered and the crew were not at all pleasant. I even complained to them afterwards and just got a note thanking me for my input. I will never fly Premium Econony again as it is truly a waste of money. I do not even think I will fly Air Canada again as there Customer Service is the worst. Back to Air Transat for me.
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteLondon to Toronto Pearson
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no