Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1544 reviews
4/10
4 star Skytrax Rating
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8/10

Air Canada customer review

(Canada)

Los Angeles - Vancouver full Embraer E190 was a very pleasant flight despite the time late at night. The service was great and very friendly. Overall the aircraft was good and fairly new with spacious seats arrangements of 2 and 2 and great entertainment system (though the TV's could use a bit of improvement). Onboard cafe was overall normal and the menu selection was good. The terminal's Air Canada operated out of were efficient and my bags came out very fast. Turn around time was fast. Things that need improving the plane needed to be a bit cleaner and the boarding lines need to be organized more. But Overall it was one of the best airline experience I had on a trans- continental flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Air Canada customer review

(France)

LAX-YYV-CDG on 14 March. Check in good rapid friendly. Boarding take off smooth appreciated the idea of rear passenger loading first saves all the usual hassle why don't others do it after Business of course! Negative was the fact that the "domestic" classed flight from LAX to YYV which takes almost 5 hrs - no food was available most of the snacks neither. Very poor considering I had 3 children and 5 hrs is not short. Later on the YYV-CDG leg food was poor and "breakfast" was a slice of banana bread...do they think we are all monkeys? Poor and the main reason I will avoid AC in the future even the Canadian Air Transat does better. Flight was otherwise ok staff not overly friendly or young; have done this route regular with Air France KLM United Delta and Lufthansa.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air Canada customer review

(United Kingdom)

1.5 hours late in leaving London to Vancouver. Not a great deal of information during this wait onboard. Seat uncomfortable with recline not working. Entertainment system broke down but was fixed eventually after a re-boot. Food virtually inedible slop. Staff uninterested and unwelcoming. Return Kamloops to Vancouver to London. Ate at Kamloops as had a delay which was just as well as the food was again disgusting on the long haul flight. Have used this Airline to get to Sun Peaks ski resort for the last 10 years as it is difficult to travel with any other 'joined up' airline with times to suit. i.e. Air Canada to Vancouver then Jazz to Kamloops. Value service and catering all deteriorating. Will most definitely attempt to travel with another airline if possible. Very disappointing.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Air Canada customer review

(United Kingdom)

Outward: LHR-YVR (8/3/2014) and Inward: YVR-LHR (16/3/2014). Travelled Air Canada after 7 years and noticed some significant improvements in aircraft interiors and entertainment. Online check-in was simple as was baggage drop. Leg space is below par compared to a BA (for example). Staff service is brusque (no smiles) and food is woeful. How can you serve one hot meal of pasta and then another after 7 hours of just dry cake on a 9 hour flight is mind boggling. Will not fly them if I can help it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air Canada customer review

(United States)

YQB-YUL-ORD on 13 March. See my United review as to how I ended up on Air Canada. What a great set of flights. Friendly ticket agents at the gate smiling welcome on both flights. DH8-100 from Quebec to Montreal - coming from Sept-Iles so people were onboard when I got on - flight was 45 minutes and drink service from a friendly attendant. Departed 15 min late and arrived 10 min late - long walk to US gates. E-190 to O'Hare - got upgraded to Biz Class. Awesome friendly attendants on the plane. Nice chicken wrap was serviced and inflight entertainment really good. Air Canada knows how to treat passengers and deliver a great product.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air Canada customer review

(Canada)

YYC-NRT we were lucky to get upgraded on this near empty flight and very much enjoyed the premium perks Business Class on AC had to offer Seats were comfortable mood lighting eased jet lag and food was spectacular.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air Canada customer review

(Canada)

AC 846 YYZ-MUC Mar 10. Flight delayed 5 hours due to mechanical then a string of other problems requiring change of aircraft and change in pilots. Missed connecting flight to MAD resulting in arrival 8 hours late. Air Canada provided a $10 Meal Voucher as a 'goodwill' token. Cheapest sandwich at Pearson Airport $12.99. Return flight MUC-YYZ AC 847 March 14 delayed 2.5 hours. Ground crew couldn't load a pallet properly. Delays understandable but attitude unacceptable.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air Canada customer review

(Canada)

Purchased tickets in October to Mayan Riviera for trip on Feb 13 2014. Paid for extra room seats picked up tickets 2 weeks ahead of time and when checking tickets found our seats had been taken away. No explanation as to why we lost our seats and were put in the cattle car section and were told if we didn't like it we could cancel. I I am a senior and was told I should have checked ahead to see if changes were made. I guess I will try and fly with a different airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Air Canada customer review

(Canada)

LHR-YYZ. On-time departure with arrival 10 mins early in Toronto. Flight crew was friendly and generally efficient but disappeared to the galley for a long period during the middle of the flight. Food was average wine was good. Business class seat wasn't very comfortable and is oriented away from the window. IFE was OK but doesn't compare well to some other long haul carriers (although it has got slightly better).
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air Canada customer review

(Canada)

High Density 777-300 YYZ-YVR treated myself to an upgrade to Premium Economy and I must say I was extremely happy after seeing the cattle-car arrangement just behind me. PE is great! Seats are huge like domestic Executive Class on A320's A319's and A321's on AC but only if the upgrade is offered relatively cheap. My one complaint is that there should be a curtain divider between PE and economy and the cabin doesn't feel separated or intimate and noise and crowds spill over into PE. AC's new EnRoute system is a high upgrade over the old high-rez monitors much easier interface and improved maps. Seats are large leather arm-chairs same as Virgin Australia and Virgin Atlantic small footrest and small cocktail table in armrest. The economy 3-4-3 is just totally unacceptable to a North American consumer who are typically much larger than in other parts of the world. At baggage claim the complaints were loud people all around me talking of the horrid cramped conditions seats that don't breath and suffering passengers. AC get rid of this product it's horrid!! I will avoid at all costs it's no way to treat a human being. I can only imagine this product on a 13 hours HKG trip.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes