Air Canada

✅ Trip Verified | So, Air Canada is officially the worst airline I've dealt with. And I've seen plenty. Side note - YYZ, YAM and even YTZ were open and functioning at the time. My flight was cancelled as I arrived to the airport, without any explanation, as another airline operating the same aircraft type, landed and took off safely. I was given an alternative to leave on Thursday instead of scheduled Monday flight, with no concern of how am I supposed to pay for my stay in Sault Ste Marie for additional 3 days, missing work at the same time. No food vouchers, hotel or any other accommodations were offered. No alternative flights were offered. Nor from another city, nor from different airline. Customer service is outsourced from India and is absolutely useless. That's unacceptable treatment of customers, with no effort made whatsoever to rectify the situation. I was left with no alternative but miss work, look for accommodation and pay for food for three days. Cancellation email was received after I've returned from the airport, and the monitors still showed the flight as delayed. Please note - the airport wasn't closed, as different airline flight, using the same aircraft type, arrived and left on time. Also, I wasn't offered any alternative and was told that I have to "get to Sudbury myself if I want to fly from there", as well as the claim that "my expenses on the ground will not be reimbursed, because flight cancellation was caused by extreme weather" (please see above RE: airports operable). I was left stranded for three days, with no explanation and means of accommodation.

✅ Trip Verified | Flew Tel Aviv to Toronto via Washington DC. We fly a lot, and have never had such a bad experience, even with airlines that are much cheaper than Air Canada. It's not just that they treat you terribly but they genuinely do not care! Never have we experienced such poor customer service. To summarize our story: Air Canada staff caused us to miss 2 flights and turned an 18 hour trip to a 32 hour trip simply because they didn't care.

London to Montreal. It's always a pleasure to get a great deal and a great ride. I booked this trip to UK for Xmas back in August for three people (12 adults and 1 teenager) including extra baggage and seat assignment for less than $1,000 cad each. I had very low expectations. One the return flight we had an older A330, which definitely looks old school now, but with better leg room and personal space than the Boeing 787. The seats feel abused and lacking cushion for sure. Having said that the crew were pleasant, easy going and efficient. They served drinks, then a meal service, then another drinks service, then a snack service and I can say for once I wasn't hungry or grossed out by what they offered. Even got a "free" 2nd bottle of cheap red wine. The flight was ahead of schedule landing and we even relaxed enough to socialize with our fellow passengers on board and make new friends. Kudos to Air Canada for a really great economy experience. I still prefer biz or premium economy!

✅ Trip Verified | Vancouver to Sault Ste Marie via Toronto. My flight was cancelled as I arrived to the airport, without any explanation, as another airline operating the same aircraft type, landed and took off safely. I was given an alternative to leave on Thursday instead of scheduled Monday flight, with no concern of how am I supposed to pay for my stay in Sault Ste Marie for additional 3 days, missing work at the same time. No food vouchers, hotel or any other accommodations were offered. No alternative flights were offered. Nor from another city, nor from different airline. Unacceptable treatment of customers, with no effort made whatsoever to rectify the situation. I was left with no alternative but miss work, look for accommodation and pay for food for three days. Every passenger on the flight was treated in the same manner. Cancellation email was received after I've returned from the airport, and the monitors still showed the flight as delayed. AC replied to my claim, stating that they "don't reimburse delays due to extreme weather" and offered me 25% discount on the future flights. Please note - the airport wasn't closed, as Porter flight, using the same aircraft type, arrived and left on time. Also, I wasn't offered any alternative and was told that I have to "get to Sudbury myself if I want to fly from there", as well as the claim that "my expenses on the ground will not be reimbursed, because flight cancellation was caused by extreme weather". I was left stranded for three days, with no explanation and means of accommodation. Not even mentioning I was already avoiding Air Canada, now I will do everything possible not to fly with them again. Unfortunately, they hold monopoly on flights within the country for the most part. Hence the price of the flight to Australia with Qantas could be as low as CAD $937 to Sydney, Melbourne and Brisbane and Air Canada flight from Vancouver to Sault Ste Marie is CAD $1200 is you are lucky.

✅ Trip Verified | A great flight from Air Canada, returning from Frankfurt to Calgary in premium economy. The majority of my recent flights have been on AC (also flown WestJet, EasyJet, and Lufthansa, I've found that AC compares favourably). Getting on board on this flight, I let my clean-obsession take over. If there was something out of place or noticeably dirty on or around my seat, I'd notice. But everything was neat, tidy and clean. The flight was on time. The cabin crew on AC is usually friendly, but this time I was struck by just how pleasant they were: My request for an extra meal (it was a 21-hour-long travel day for me) was immediately accommodated. The attendant came around in good time and offered more wine to the cabin without people even asking. When I missed the second meal (breakfast wraps) because I was asleep, the attendant brought me two servings to make up for it. When I asked for coffee, the attendant brought a handful of something, saying: 'I didn't know if you wanted sugar-and-cream or Baileys, so I brought both - choose wisely! I chose wisely and went with Baileys - and I'll choose Air Canada again because believe it or not, this kind of service and friendliness is pretty typical on most flights, and I've flown with them on countless times. There have been delays, but nothing not related to weather or maintenance; and most delays were compensated by vouchers or flight discounts. In general they're actually a pretty consistent airline.

✅ Trip Verified | Vancouver to San Jose. There is nothing terrible about the flight itself, it’s relative brevity / directness (2hrs), the staff, or other normalcies you’d expect from a flight. I have taken this flight both ways approx every 3 weeks for the last 9 months and I get to the destination between 30-60mins late on average (enough so that I plan for it in my calendar and always arrive the airport 10mins prior to boarding as I know there will be extra waiting). Today it’s some kind of maintenance issue (we’ll likely be delayed 3-4hrs before takeoff is the estimate over the loudspeaker). It’s routine for Air Canada to be delayed on this particular flight. It seems Air Canada is exceptional at apologizing for things though - I’ve heard more of the phrase “I’m sorry” on this flight than anywhere else (and I’m Canadian, so very used to hearing it regardless of context). I’m not a complainer, and a frequent flier, so understand all the things that can go wrong and have sat through most of them. I’m not sitting here fuming or anything. I have a phone / laptop and can work. It’s just something about the inconsistency of this particular flight that I’m hoping to prepare people for.

✅ Trip Verified | Copenhagen to Toronto intending to connect to a final destination in Florida. The flight was fine, our problems started the second we touched down in Canada. During the flight, we were asked if our final destination was the US or Canada and given the appropriate customs form. However, on getting there, we discover that we still have to go through Canadian customs and so needed the Canadian form too. We then had to get to a waiting area for our bags to come off the Air Canada flight and go through to US customs. On the airplane and by several signs in the terminal not to pick up our bag for customs; it would go directly through. My bag took 2 hours to get to where it needed to go and my companion’s bag was lost. So, naturally, at this point we can’t get to our next flight because US customs requires your checked bag to be accounted for first. So, we missed our next flight. It’s a busy time of year so no other flights were available for two days. We go to the counter to get a hotel since it’s their fault we couldn’t continue on our trip. We’re told by one employee to go talk to another, who gives us the phone number of their help line. I spend half an hour on hold waiting to talk to them only to be told they can’t do hotel vouchers over the phone and I have to talk to someone in the terminal. We finally get our hotel, but they’ll only book it for one night because their policy is we have to try again tomorrow to get rebooked on an earlier flight. So, today, now the day after our original flight, I spend another half hour on hold trying to save them money by getting an earlier flight and not having to spend another night in a hotel only to be told that because another airline operates our final flight, they can’t do anything. So my travel companion goes to the Air Canada counter to get us approved for another night at the hotel. When she finally talks to someone, they tell her she needs to speak to the person at the ticketing counter to be told again that there are no earlier flights to Florida before they’ll approve a second hotel night. So now she’s waiting in line to talk to a ticketing agent and they only have two clerks at the desk and a line of over forty people when there are a lot of passengers displaced during this time of year all trying to get home. Terrible ground service. I will never fly Air Canada again!

✅ Trip Verified | Our flight from Toronto to Winnipeg on December 29 was cancelled and rescheduled on January 1st. We had no where to stay and besides we had to attend our jobs the next day. The staff in Toronto airport didn't care and was rude. After several times calling finally we got to book a connecting flight on December 30 to Ottawa and from Ottawa to Winnipeg, thanks to the lady who answered our call and did it for us. I don't know her name but she was very nice, polite and helpful.

✅ Trip Verified | Toronto to Vancouver. First of all, our flight from Vancouver on Dec 23, 2017 was cancelled and we were never notified by Air Canada. We came to the airport and found that we need to take another flight, which was delayed and we couldn’t make connection from Toronto to Quebec on time. We had to spend 1,5 hours to find another ticket and it was just the beginning of nightmare. Our flight was Premium Economy, and the ticket was changed to economy without any refund or explanation whatsoever. I had a fracture in my spine and metal rod was installed, that was the reason for Premium class and a window seat, so that I wouldn’t suffer from pain. Instead we were seated by the toilet in economy and I had severe pain through the flight and a day after. When we finally got to Toronto our flight to Quebec got delayed and we had to wait another 2,5 hours. We got there eventually, but on the way back it was the same story. Our flight got delayed, we did not make it to our connection flight and on Dec 30, 2017 we got stuck in Montreal. Air Canada provided accommodation after an argument, but we had to take an extra flight to make it home on December 31, 2017. Thank you Air Canada for screwing up New Years for us. The seats that we booked originally were cancelled and they couldn’t find a place to accomodate a person with severe back pain. You can only imagine through what I went through in this 2 days journey. The worst experience in my life for the amount of money we paid.

✅ Trip Verified | Edmonton to Las Vegas. Absolutely the worst experience. First flight was delayed on the tarmac and second never said delayed until the departure time. Then got into a further delay. I am missing my evening that I paid a lot of money for because we are now at a 4 hour delay. And I got compensated with a meal voucher. Not happy about this and will not be flying with them again.