Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2352 reviews
4/10
4 star Skytrax Rating
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8/10

"great attention from the Cabin Crew"

(Canada)

Trip Verified | As usual, on time service for my flight. I much rather going with Air Canada's professional and business service rather than the "let's be friends" attitude that you get with WestJet. Seats were older, but comfortable. Had great attention from the Cabin Crew throughout the whole flight. Only issue - my headphone jack didn't work very well.
AircraftA321-200
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteVictoria to Ottawa via Vancouver
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"Why pay for terrible service"

(Canada)

Trip Verified | Flew Vancouver to Edmonton. I have been consistently flying Westjet because I got fed up with Air Canada. This time I had to fly with them and once again I was greeted at the gate by a rude flight attendant. Air Canada continues to disappoint time after time to the point where I avoid them at all costs. Why pay for terrible service, consistently overbooked flights and consistently lost luggage!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVancouver to Edmonton
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"very bad customer oriented"

(Netherlands)

Trip Verified | I am furious with Air Canada and advise everybody, especially women, to take another airline. My daughter is a girl, 18 years old, and had a ticket from Costa Rica to Amsterdam. The flight was overbooked. Air Canada took 3 woman of the flight that were traveling alone. The only message she got was that she should fly the next day. For her that was a huge problem. She only got a hotel voucher and was on her own there. Ground-service personnel hardly spoke English. I think this is irresponsible and very bad customer oriented. Never fly Air Canada.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCosta Rica to Amsterdam via Toronto
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"flight has been delayed"

(Canada)

Trip Verified | Fort Myers to Toronto. At 4:25 I got a text saying “delay until 9:15”. I wasn’t surprised as the past 4 times this flight has been delayed, this is because the plane generally comes from LAX and always gets ground delays from there causing this flight to be delayed. The flight was subsequently delayed to 10:05PM, the check in attendant was very nice and even though my Mom had an overweight bag, he let us go free of charge because of the flight delay. At the gate, the boarding was very disorganized and passengers boarded in all wrong zones. The plane’s Auxillary Power Unit was not working and therefore it was very hot. Our flight did not leave until 10:30 due to passengers taking too long to board. Flight was fine, except the IFE was very slow. We landed in Toronto and waited another 30 minutes for our bags to come. Do not fly the late Fort Myers Flight as it can be delayed and make your night a wreck. Opt to fly WestJet or take the earlier flights.
AircraftA321-200
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFort Myers to Toronto
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"hopefully it will be my last flight"

(Canada)

Trip Verified | To be honest this is not my first flight with Air canada but hopefully it will be my last flight. On 2 out of three flights my baggage was purposely missed and delivered after two days. On one out of three flights the flight was cancelled and one out of three the flight was delayed more than hour. They charge for luggage and they even charge for seat and food during the flight. The newest scam is donations (how can we trust them?).
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCancun to Ottawa
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"misplaced my luggage"

(Canada)

Trip Verified | Ottawa to Toronto. I started my journey from Ottawa and was supposed to switch to an international airline from Toronto. Air Canada misplaced my luggage and gave me a wrong boarding pass. I was lucky enough to figure out that the boarding pass was wrong and got the right one in time. But they lost my baggage and have still not been able to locate it deferring responsibility to other airline. I asked the person at the check in station three time, if there will be any issues regarding getting my baggage to the second airline company and she assured me that I will get my baggage at the final destination and will not be able to access it at Toronto airport. Grossly incompetent and the worst experience with the airline I have had.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOttawa to Toronto
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Staff did a very good job"

(Canada)

Trip Verified | Toronto to Fort Myers. I would say this was a better flight than some other experiences I had with Air Canada. This flight was convenient, had an updated selection of movies on its IFE, Staff did a very good job, and the plane was on time! There was a scenario at the gate with a passenger getting REALLY upset over their bag having to be checked, and the Air Canada staff dealt with it correctly.
AircraftA321-200
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Fort Myers
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"friendly and efficient"

(Canada)

Trip Verified | Great Christmas holiday in Spain starting with a visit to Air Canada’s new Signature Suite. Very personal attentive service and the food was great. The flights to and from Madrid were good. Flight attendants were friendly and efficient. The A330 has the classic business class pods. The seat was uncomfortable even in bed mode and lacked storage places for personal electronics. The overall experience with Air Canada was good and I would fly with them again.
AircraftA330-300
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteToronto to Madrid
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"I found the service terrible"

(Canada)

Trip Verified | We were delayed coming out of Vancouver on Feb 23 due to a snowstorm. We sat in the plane on the tarmac for 3 hrs waiting to de-ice, so a total of 8 hrs on this plane on this flight. I do not have any issues with the delay, this is weather related and out of anyone's control. However we had one drink the whole time we were on this flight and they ran out of food. So basically 8 hrs on a plane with one drink and no food. The service starts at the beginning of the plane and works it's way to the back which takes a long time for those sitting at back of plane. As well I had to ask for my drink 3 times after I paid for it, and each time they asked me what I had ordered. Once we connected to the ramp in Toronto it was another 50 minutes to de-board the plane and another 35 minutes to get luggage, as 4 flights were all on one baggage carriage to come through. Overall I found the service terrible, the snack I was able to get also was terrible and did not find a friendly experience overall with any of the staff. My coworker who also was on the plane rang for service several times no one ever came. I have travelled with Air Canada several times and for one reason or another there always seems to be an issue. I decided to write a review this time as I am definitely going to consider other airlines first before I have no choice but to fly with Air Canada. I think this airline needs to remember that "ecomony" calls is what supports the majority of the clients that fly with them and need to ensure those passengers are looked after as well as others.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteVancouver to Toronto
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Not impressed with our service"

(Canada)

Trip Verified | Due to fly Halifax to Toronto via Vancouver. After 3 delays, 2 sleepless nights spent in the airports, can't blame the weather but it gets frustrating. To top it off, our luggage didn't make it to our final destination which made us miss the ferry to Vancouver Island making our trip much longer than it should have been. Not impressed with our service with Air Canada at all.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHalifax to Toronto via Vancouver
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no