Air Canada

✅ Trip Verified | Myself and my boyfriend planed a trip to Iceland and booked it with Air Canada. The way we were treated last night July 2nd 2018 flying at 23:20 flight to Reykavik flight number AC 816 was my worst experience with an airline. My boyfriends passport is slightly water damaged, but scans where we go. It has never not scanned until last night, but it wouldn't scan at the terminal. But what I'm having a hard time understanding is why were we stopped outside of the US? So we flew from NY to Toronto no problem, passport scanned and was accepted by Air Cananda staff. And then we are about to board in Toronto to go to Reykjavik and its no longer acceptable , why were we allowed to enter into Canada? So we proceeded to try to talk to the women who told us she couldn't do any thing because it wouldn't scan. And proceeded to tell us to go to customer service to see what can be done. So we have to leave the terminal and go through border control, so my boyfriend hands over his passport to the man working the counter, and now my boyfriends passport will scan. The young gentleman at the booth suggested she wasn't holding it on the machine long enough for it to read. So she refused us for a $2000 flight we booked. At this point its 24:00, we had been at Toronto airport for 6 hours because of delays. We need to go to customer service, rebook the flight, get a hotel and get our luggage. We go to customer service and had the best customer service thank god! The staff there was amazing and super helpful. So we go to get our luggage and its almost 0200, so they have no one there get our luggage and now we have to go to the airport today and hope it didn't go to Reykjavik because we obviously did not rebook the flight with Air Canada.

✅ Trip Verified | Toronto to Los Angeles. At Toronto tI missed my flight due to insane lines and TSA idiocracy making wait in longer line. Once I got to my gate they told me it has been closed but it was delayed for an emergency but I couldn't enter the plane. At this point I'm too tired to argue with person at the desk so I just tell them to put me on the next flight to LA. The next flight came hours later it was a nice plane service was great. My major issue with this airline happened with the baggage delay and how they handled it. As of now, a day after I landed and my carry on didn't. I still haven't heard from the airline and was told I would have my belongings by 3pm it is now 6pm.

✅ Trip Verified | Trip started with a phone call at 1:00am canceling the 8:40am flight and putting me on 6:40am flight from Grande Prairie to Calgary. From Calgary flew united perfectly. On return 2 weeks later united early arrival for 2 connections. Get to Calgary and guess Air Canada delayed. In the B gate area every Air Canada Jazz flight I saw was delayed at least 2 hours. Most unreliable service. Very unsatisfied, this happens every time I fly air Canada jazz.

Not Verified | Recently, I was supposed to fly from Toronto City (YTZ) to Pittsburgh (PIT) via Montreal (YUL). I had originally bought that flight since it was cheaper, even though nonstop flights were available. I made a dumb mistake and went to the Toronto Pearson airport (YYZ) instead. Those airport codes are just so similar! Feeling confused after not seeing my flight, I was sent to the ticketing desk to sort everything out. The woman who helped me told me what had happened and was very understanding. She was able to change my flight to YYZ and put me on a nonstop flight to PIT. She did charge me a same day flight change fee, but in my opinion, this was well worth it. I am so appreciative that she and Air Canada helped me get home safely.

✅ Trip Verified | Houston to Vancouver via Calgary. We received several itineraries by email. I didn't realize that each one of these was an itinerary change. The last one moved our flight time up from 7:10 to 6:30am. Having 2 small children, we got to the ticket counter at 5:35 am which was plenty of time for our first flight time, but they would not let us on the flight because we missed the 1 hour check in by 5 minutes. The lady at the counter was unhelpful and rude. I called the rebooking number and they said there was another flight that same day (the lady at the counter said there wasn't). The rep on the phone said we need to book with the lady at the counter because it would cost much more if she did it on the phone. I went back to the lady at the counter and she was still completely unhelpful even when talking to the rep on the phone. The rep on the phone spoke with her supervisor who gave it to us at the same price because the rep at the counter refused to help. $450 later and hauling 2 very young children around at 4:30 am for no reason because our flight was changed without real notification (the email never stated there was an itinerary change that I noticed), I am extremely unsatisfied. Flight home- My husband was detained by US Dept of Homeland Security. While this was not the fault of Air Canada, it took them almost 2 hours to get them his bags to be checked. He almost missed this flight as well and I was in the airport in Calgary for over 2 hours with 2 small children by myself because of this delay. This was my husband's first time to fly. It was not mine, but I can say that it was by far my most stressful. Between the cost in money and stress, I don't think I will ever fly Air Canada again.

Vancouver to Montreal. This was my first time flying with a child. I have a 6-month-old son and my wife and I decided to pay extra to get premium economy seats and take advantage of more leg room and seats that would allow us to leave the plane quicker. As soon as I received an online confirmation of my purchase, I went on their website to select the premium seats, on their website. Every time I selected the premium seats I wanted to use and hit 'confirm seat selection', the website would take me to another page, and then timed out my request. I tried to complete this procedure 11 times, to no avail. I then thought I might not be able to get the premium seats I want, but at least I have premium seats, so I'll try the regular check-in 24 hours before departure. To my surprise, I was unable to get any premium seats at all and no one could see on the system that I had paid for premium seats. The check-in staff then told me that there was no premium economy in that flight, just business or regular economy. That was a lie, as I found out as soon as I entered the plane. I almost went back to the counter to discuss why would they lie to me so I could just get in the plane and take the seat they assigned me instead of what I had paid for. I mean, think about it. If you pay for business and wait until you reach the airport to complete the check-in, you might not have a say in which seat you'll get, but you'll have a business seat. Same goes for first class, and one would think the same would apply to premium economy but apparently you can pay over $100/px for what they call the 'comfort package', and they don't care to hold the seat for you. The very least they could have done is to upgrade my wife and I to business, as there were empty seats there. Now I had to call customer service and spend over one hour for them to guarantee us on the premium seats on our return flight, but I am still expecting a full refund for the premium seats I was denied despite having paid for them.

✅ Trip Verified | Ottawa to Frankfort. I was disappointed by this trip. The service on that Air Canada B767 flight was below average, the aircraft was extremely hot during boarding, it was only when all doors were closed that air con was activated. Food tray minimal, breakfast was a single slice of an industrial cake and coffee.

✅ Trip Verified | Dublin to Toronto. I had not flown before in the new Premium Economy of Air Canada, although I had done so on several occasions with AC Rouge leisure subsidiary including on this route, before it was ‘transferred’ back to main-line AC. Check-in at DUB was problem free and expeditious as PE passengers can use the Premium lines. When this service was operated by AC Rouge PE passengers were directed to use DUB Fast Track security. This perk not offered on main-line AC. Boarding was as expected, PE being the second group to board after Business class. The flight appeared full, all seats were occupied in the PE section. The seats were a little more comfortable than those on Premium Rouge with perhaps a little more leg room. As this service departed DUB early afternoon, lunch was serviced not long after departure. There were 2 choices for the main course and the meal was serviced on china ware. No so the drinks with plastic glasses, (apart form a wine glass on the meal tray!) and coffee/tea from paper cups. This is a downgrade from Rouge PE where real glasses and china mugs for coffee/tea are used. The second meal or snack was exactly the same as offered in Premium Rouge. A significant difference was the lack of a dedicated FA to PE. FAs in PE are shared with Economy, with Economy being a much larger cabin, at times there was no FA to be seen in PE. With Rouge PE there is dedicated FA at all times. Another difference is that the FAs on main-line are more mature, and for the most part more experienced. The flight arrived on time and dis-embarkation was as expected, PE exited followed Business class passengers. Based this experience, I found the AC PE service inferior to that of the nearest comparison, international Premium Rouge.

✅ Trip Verified | Beijing to Dallas via Vancouver. Horrible experience transfering in Vancouver airport. After going through custom, we waited for baggage transfer. The transfer took almost 4 hours which caused my missing the flight to Dallas. After going though custom again, I was sent to a red eye flight departing Vancouver at 11:29pm. Worst still is that I had to go through Canadian custom yet again to pick up baggage and go through this whole security and customs all over again.

✅ Trip Verified | Pittsburgh to Moncton via Toronto. Blessed by the Air Canada staff at the Pittsburgh airport. I was coming home from a ten day trip visiting family with a 2.5 year old and a newborn, and I did not have it all together. I realized while I was still waiting to board my first flight I had one diaper left, and a 7-hour trip ahead. The attendant at the desk overheard my plight and ran all over the airport and after three stores found me a tiny pack of diapers which she bought with her own money and ran down the gangway to give me. She turned and ran back up without a thought. The whole trip I was helped along by Air Canada staff.